Tim Paxson Email & Phone Number

Wyoming, Mi, Us

Zeeland, Michigan, Us

-Customer Service-Hardware Support-Software Support-Software Installation-Computer Imaging-Windows 10/11 Support-Production Line Support-Scanners (Honeywell and Symbol)-Printer Support (Zebra, Ricoh, Personal, Network)-DHCP Reservations-Documentation (Process, Procedure, Install, Troubleshoot)-Follow Me Printer \ Papercut support-Escalation of tickets to all Tiers of IT Support-Assist all levels of IT in troubleshooting-O365 Administration-Process and troubleshooting documentation-Knowledge Base Article creation

Aurora, Ontario, Ca

- Create documentation for Service Desk use, including KBA, Email templates for standard processes.- Ticket Auditing to ensure all work is following current processes and procedures.- Customer Service Auditing to maintain the appropriate communication is being delivered.- Provide Level 2 support to Service Desk agents.- Provide 1st Level Matrix 42 support.- Level 2 ticket and task processing.

Grand Rapids, Mi, Us

Mission:Our mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of SpartanNash through the provision of timely, consistently high quality and professional IT support at every customer contact, underpinning the Company’s strategic plan.- Receive and triage calls coming into Computer Support.- Attempt first line resolution to all incoming calls.- Document all incoming calls via Ticketing System.- Assign issues to other teams if unable to resolve.- Windows 10 and Windows 7 Laptop and Workstation support.- Active Directory Account support.- Retail Grocery Store support (Point of Sale, Hardware, Computer, Employee) - Hand Held Products Support (Pocket PC\Honeywell)- Printer Support (Corporate, Retail, Pharmacy)- Pharmacy Hardware and Software Support- VPN Support (Cisco AnyConnect\DeepNet Token) (Cisco Secure ACS)- BMC Service Desk Express Ticket Management System- JDA Time KeepingAccount Support- Kronos TimeClock Account Support- IBM Notes Client Support

Aurora, Ontario, Ca

- Receive and Process incoming trouble calls via Telephone and Ticketing System- Create Active Directory accounts and Process Permission Approvals- Create Webex and SmartCall accounts and Password Resets- Create and Update BaaN accounts- Create RSA Token accounts and Configurations Updates- Create PeopleSoft accounts and Password Resets- Create ShoreTel accounts and Password Resets- EDI Monitoring and Process EDI issues by communicating with Plant Contacts and EDI Team- Laptop builds (Windows 7 \ Windows 10)- Troubleshoot connectivity issues with RSA Tokens and Pulse Secure VPN software- Work directly with Network Services to modify Radius Profiles and Create Vendor Radius Profiles- Troubleshoot WebEx issues- Remove Baan Application Locks- Clear Print Queues in Baan- Process Employee Separations with concerns to Sarbanes Oxley standards- High Standards Customer Service communication with all levels of employment

La Jolla, Ca, Us

Assist with new employee on-boarding.Receive new equipment.Build Windows and MAC OS computers and laptops.Deploy equipment to new Employees.Configure and Deploy VOIP phones.Build and Deploy upgrades for Employees transitioning away from legacy equipment.Meeting support (Assist with Video Conferencing and Projector use).Collaborate with Help Desk team on process establishment and improvement.Customer Service.Installing and deployment of network printers\MFP's.Assess and fix Medical equipment connected PC's.Actively route incoming Support Requests.Greet and assist Walk in Help Desk assistance.Projects:- Rollout of New PC Backup software- VDI deployment- Service Now Upgrade- Exchange Online

Dallas, Tx, Us

Provide day to day leadership and guidance to our Help Desk team.Provide Support to all levels of employment at AMN Healthcare, In House and Remote employees.Software documentation for install and training purposes for the Help Desk team.Process creation to streamline Help Desk support.Project Management for Help Desk level projects.Stand in as manager when current manager is out of the office. Decisions, Priorities, Approvals, Conflict Management, etc.New user account creation using Active Directory.New user home directory creation and sharing.Email account creation and manipulation using exchange and Office 365.Computer image creation using Ghost versions and Backup Exec System Recovery.

Provided Support for the Childrens Specialist of San Diego (CSSD) at Rady's Children's Hospital of San Diego. Support included 180 Physicians and 120 Administrative Support Staff. The work I performed consisted of Direct interaction with the Physicians, Management Staff, and Staff. I consulted different divisions on Hardware, Software, and Licensing. My Access Level at the Hospital was that of the staff I supported.

Dallas, Tx, Us

New Employee on-boarding.Image and deploy computers.Troubleshoot software and hardware issues.Knowledge of Windows Operating systems.Printer supportPrinter toner inventory.Troubleshoot printing issues software and hardware specific.Fax machine support.Fax machine toner inventory.PC modem install and configuration.Employee computer moves.

Charlotte, Nc, Us

Receive daily mail delivery.Sort and deliver mail.Office supplies inventory and stocking.Employee moves.Furniture moves.Inventory and schedule office repairs to furniture and building.Copier\Printer upkeep and maintenance scheduling.Receptionist relief when needed.Fulfill and Organize large copy jobs including biannual Board of Directors package.Liaison to Janitorial services provided by external vendor

Computer Engineering Technician Cert, Software, Hardware, Troubleshooting, Networking

Diploma, General