Whether significantly improving Key Performance Indicators, slashing emergency work-to-preventive maintenance ratios or controlling operating costs well below the government set point, I am always focused on the ultimate customer: The student in an educational facility, the federal government agency employee, the serviceperson in a foreign land or simply the general public who visits a facility under my O&M purview. Frequently this means quickly resolving thorny customer relationship or contract administration issues, strengthening lines of communication or creating new systems or processes that will ensure provision of a comfortable, safe and efficient workplace.Solving the more complicated and mission-critical matters pertaining to organizational or functional issues and achieve a positive, win-win outcome. In fact, I have never failed to exceed expectations as a servant-leader in attaining organizational goals. An expert in developing processes to manage routine or complex tasks, achieve long-range deadlines or set forward-thinking goals, I always take the lead when influence is required but positional authority is not available. Simply put, my technical expertise, business acumen and integrity underpins my focus on enabling continuous improvement in processes and people and achieving the maximum results through reengineering initiatives and gap analysis of results. I find the ways and means to achieve and exceed the goals and expectations of the organization and the customer.Contact: timpayne@veteransfacilityservicesinc.Comcell 470-514-0228Specialties: Servant LeadershipManagementFacilities ManagementESPC / UESC DOE Energy Project Facilitator HVACElectricalPlumbingConstructionQuality drivenContract Writing, Bidding, Negotiating, AdministrationOperations ManagementContinuous ImprovementProcess thinkerTeam BuildingBudget Planning, Execution