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- Membership & CRM operations & funnel management, user/member retention, member insights & care strategy- Omnichannel retail strategy, strategic project management- Hi-tech pricing & packaging, product marketing strategy and content; business and supply chain operations. Accomplished project manager and proactive enabler. Proven ability to lead and manage in cross-cultural contexts. Native English & Business Proficient Mandarin.
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Director Of Search And BrowseSam'S ClubUnited States
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Director Of SearchSam'S Club Sep 2024 - PresentBentonville, Arkansas, UsSam’s Club Digital Merchandising, Search strategy & operations
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Director Of Member Care & Membership Management, Walmart+Walmart Apr 2022 - Sep 2024Bentonville, Arkansas, UsW+ Member Care Strategy and OperationsProactive and reactive triage + commsMass and individual appeasement strategyCare self-service and agent toolsMember retention, churn prevention, and program advocacy -
Director Of Membership, Member OpsSam'S Club Oct 2020 - Apr 2022Bentonville, Arkansas, UsMembership Strategy & PolicyMember Operations: recruitment, activation, retention/renewal, upgrade Member insights: quantitative, qualitative
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Strategy DirectorWalmart Feb 2020 - Oct 2020Bentonville, Arkansas, UsCorporate strategy PMO: "burning platform" for reporting and alignment on company's strategic projects; KPI analysis, problem solving, and long-range strategy & planning; macroeconomic, industry, and competitive analysis & insights; global and senior executive support
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Senior Strategy ManagerWalmart Jun 2018 - Feb 2020Bentonville, Arkansas, Us
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Mba CandidateChina Europe International Business School (Ceibs) Aug 2016 - May 2018Shanghai, CnExplored China through the lens of technology, social entrepreneurship, and international business at CEIBS, rated the #5 MBA program in the world by Financial Times.- Multiple internal selection 1st place case competition wins- Strategic consultant to client in China’s Public Shared Bike industry- CEIBS Ambassador program -
Product Marketing InternAgora.Io May 2017 - Mar 2018Santa Clara, Ca, UsStrategic messaging and positioning for real-time communications (voice & video) CPaaS; US GTM strategy, customer value proposition & content marketing, planning and creation; TCO analysis.Agora is the global leader in real-time communications-platform-as-a-service. -
Sr. Pricing AnalystVmware Jul 2015 - May 2016Palo Alto, Ca, UsPnP strategy and management for cloud and professional service business units. Pricing governance and process management. Price list generation, SKU management, and multi-tier channel communications and support. Process and system improvement, project management, and ad-hoc analytics. -
Operations AnalystVmware Dec 2013 - Jul 2015Palo Alto, Ca, UsPricing governance and management, price list generation, SKU management, channel communications and administration.
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Marketing Analyst, Business OperationsOmnivision Jul 2010 - Dec 2013Santa Clara, Ca, UsAd-hoc cost/business analysis in NPI process; pricing analyses and market competition reports; KPI win/loss analyses for C-level executive management; creation and publication of a quarterly company price book; product life-cycle with key involvement from NPI to EOL -
Conversation LeaderUniversity Of California, San Diego, Extension 2008 - 2010Improved international students’ conversational English in English as a Second Language (ESL) courses; supplemented the instructors’ lessons by assisting with grammar and vocabulary on the side
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Business Operations InternMeixia Jun 2009 - Aug 2009Led special administrative tasks including configuration management; completed a communication audit on the Glass Reinforced Concrete division at Meixia; collaborated with department managers to evaluate production workflow and improve standard operating procedures
Tim Chang Skills
Tim Chang Education Details
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China Europe International Business School (Ceibs)Master Of Business Administration - Mba -
The Fletcher School At Tufts UniversityGeneral
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Uc San DiegoPolitical Science
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Palo Alto High School
Frequently Asked Questions about Tim Chang
What company does Tim Chang work for?
Tim Chang works for Sam's Club
What is Tim Chang's role at the current company?
Tim Chang's current role is Director of Search and Browse.
What is Tim Chang's email address?
Tim Chang's email address is ti****@****ail.com
What is Tim Chang's direct phone number?
Tim Chang's direct phone number is +165081*****
What schools did Tim Chang attend?
Tim Chang attended China Europe International Business School (Ceibs), The Fletcher School At Tufts University, Uc San Diego, Palo Alto High School.
What are some of Tim Chang's interests?
Tim Chang has interest in Aerobics, Collecting Antiques, Exercise, Home Improvement, Reading, Sports, The Arts, Watching Sports, Gardening, Outdoors.
What skills is Tim Chang known for?
Tim Chang has skills like Writing, Powerpoint, Salesforce.com, Teaching English, Data Management, Cost Models, Macroeconomic Research, Consumer Research, Content Marketing, Market Research, English, Communication.
Who are Tim Chang's colleagues?
Tim Chang's colleagues are Christina Wicklund, Michael Parker, Nicholas Prather, Kate Birr, Zachery Govan, Zach Hillhouse, Ethan Mcnichols.
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