Responsible for the delivery of ATD's B2B eCommerce solutions using the hybris framework.

Duties Include:Maintaining day to day operations with regards to all technology for the company. Management of network items include:windows servers, linux servers, network switches, Nortel phone system, security camera systems, Firewall, and wirelessnetworking hardware. I am also the primary developer for the proprietary software used to run daily operations as well asdevelopment of the dealer portal used by more than 400 dealers.

Duties Include:Providing support for current and new customers with networks that include Novell Small Business and Microsoft SmallBusiness Suites. Installation of all new workstations and servers including configuration and support. Provide networkmonitoring support and maintenance for customers with networks that are being monitored 24/7. All hardware/software iscovered under support and include primarily white box (clone) computers and servers. Using remote capabilities to solveissues or provide service through terminal services or webex.

Duties Include:Installing, Configuring, and Maintaining business networks for our clients. Network Operating Systems supported include:Windows NT4, Windows 2000 Server/Professional, Windows XP Professional, and Novell 4.11/5.1/6. Some clients includethe support for Exchange 2000. Clients with maintenance contracts will schedule a monthly visit to install security updates, fixany server issues, and install upgrades for both software and hardware. Hardware supported currently includes a full line ofIBM server, desktop, and mobile products. Support for IBM hardware includes troubleshooting problems and making thedetermination with the proper action to fix the issue at hand whether it's a quick fix or a piece of hardware needs to bereplaced.

Duties Include:Support for users in IBM's Unum/Provident account. Support includes all hardware/software troubleshooting, password resetsfor various mainframe and pc applications, and various requests for hardware/software related installs.Support for users in IBM's Aventis account. Support includes all North American users in the various office locations and allfield sales employees with hardware/software issues. This includes Microsoft shrink-wrapped applications and many in houseproprietary applications.

Duties Include:Administration of all Windows NT/2000 Servers, User Accounts, VPN Users/Accounts, and Exchange 5.5 email accounts.Provide support for all computer and software related issues. Take care of the daily backup duties for the Windows NT side ofthe network and for the IBM AS/400. Upgrade, repair, and build computers for users from scratch.

Duties Include:Provide system/application support for all internal Ericsson employees. Support items include: email troubleshooting,software installation, network connectivity, operating system troubleshooting, and generalized troubleshooting associated withany applications installed on the user's computer.

Duties Include:Provided Lotus Notes support over the phone for all United States internal IBM employees. This support includes applicationserrors, setting up the program, password resets, and other email related issues.

Duties Include:Provided support over the phone for the entire group of executives in New York. Helped users with the following commonissues daily: Dialup connectivity, Email issues, User disk space, Profile corruption, Account resets, Password resets, andNetwork Login issues. Some issues were escalated to next level support if on-hands experience is required.

Duties include:Provided technical support for 200+ users on an NT 4 network. I was responsible for all upgrades on pc's whether it washardware or software. I was responsible for configuring all of the new pc's. Support was provided for problems including:email issues, network connectivity, Howto/informational questions about Office 97 & Windows NT, and any hardwarequestions.

Duties include:I provided the following services: Computer Support for Environmental/Safety Department, Designed presentations forEnvironmental & Safety displays using Powerpoint 97, Designed spreadsheets for data analysis using Excel 97,Input/Printed/Assembled all manuals for ISO 14001 project using Word 97, Web design for Environmental/Safety andPersonnel departments using HTML, Entry of data into MSDS system on the AS/400.