Responsible for managing all system assets, including standardization, cross-functional implementation, reporting, and ongoing maintenance.Developing process and procedures for front-line users regarding asset creation.Working to establish increased automation for asset entry.---Renodis is America’s first communications managed services company focusing on a truly seamless and superior communications experience for their clients. Renodis’ mission is to enable better communications and greater productivity with fewer internal resources. This is accomplished through talented people, proven process, and Vision™ - a propriety technology platform created specifically for lifecycle management of communications. A Saint Paul, Minnesota based company since 2002, Renodis has helped hundreds of organizations with communications needs. Find out more at Renodis.com.

Responsible to be the single point of contact for assigned carrier services customers. Works closely with sales teams to facilitate strong customer relationships. Manage orders for complex voice and/or data services up to and including dedicated voice, VOIP, Hosting, and MPLS. Coordinate order start-up, planning, processing, installation, testing and project hand-off. Partner with multiple departments and contacts to provide end to end customer account support.---Renodis is America’s first communications managed services company focusing on a truly seamless and superior communications experience for their clients. Renodis’ mission is to enable better communications and greater productivity with fewer internal resources. This is accomplished through talented people, proven process, and Vision™ - a propriety technology platform created specifically for lifecycle management of communications. A Saint Paul, Minnesota based company since 2002, Renodis has helped hundreds of organizations with communications needs. Find out more at Renodis.com.

♦ Eschelon Telecom acquired by Integra Telecom in August 2007, selected by management to be one of six employees to be retained out of the existing service delivery department of 250.♦ Decentralization Project: Sent by management out to other Operating Market Areas (OMAs) to train new provisioning and care teams on legacy Eschelon products, systems, processes and procedures. Work with management to update existing documentation to reflect new processes as all centralized care and provisioning work transitioned from Minneapolis, MN out to the nine OMAs (WA, OR, CA, NV, UT, CO, AZ and MN)♦ Responsible for conducting service order provisioning and coordinating activation activities of DS0, DS1 and DSL circuits for new and existing customers. Maintain extensive contact with external customers, vendors, local exchange carriers (LECs) and other competitive local exchange carriers (CLECs) to ensure customers experience a smooth and timely transition to Integra service.

♦ Completed and processed all facets of complex T1 service orders for company supported Network T1 Service customers, worked with the network service providers, operating unit contacts, and the customer care units to ensure timely installations. Processed customer, contract and sales information as it related to T1 ordering functions, scheduled and coordinated appropriate dispatch requests, assisted in the testing and implementation of new products.♦ Coordinated with Network Engineering, LECs, Translations and Operations groups to complete local loop orders. Designed and tracked circuit paths, entered and maintained T1 facility order and design information. Was responsible for resolving more complex Escalations, Expedites and Qwest/Vendor Reporting which required compliance to specific processes (i.e.; any TRO related projects) for Eschelon Telecom, Inc.

♦ Managed a dedicated team of 11-13 level 4 and 5 Order Processing Coordinators responsible for all order activity for existing T1 customer base, including moves, adds, changes, disconnects, as well as upgrades of existing customers from analog and DSL to T1 products. Managed the selection, training, development and performance of staff to retain a motivated and professional work force through weekly meetings, training, monthly one-on-one meetings and career development sessions.♦ Created and presented daily, weekly and monthly performance reports, with analysis to determine trends. ♦ Recommended process improvement projects to Order Processing management and Business Development team, and follow through to successful implementation.♦ Available 24/7 as first point of escalation and responsible to resolve escalations issues. Worked closely with Escalations and Carrier Support groups to resolve held order/facility issues with ILECs, in addition to multiple service vendors.

♦ Supervised provisioning of dedicated T1 services from order submission by Sales through successful installation.♦ Managed a multifunctional team of 8-11 employees delivering a full suite of telecommunications products. Team comprised of Customer Implementation Managers (CIM), Service Delivery Coordinators (SDC), T1 Circuit Engineers and T1 Move, Add, Change (MAC) Coordinators. ♦ Created and presented daily, weekly and monthly performance reports, with analysis to determine trends. Recommended process improvement projects to Service Delivery Management and Business Development team, or project manage within team and follow through to successful implementation.♦ Developed and implemented performance standards for the T1 Service Delivery Team. Hired and trained new staff. Managed team through weekly meetings, training, monthly one-on-one meetings and career development sessions.♦ Available 24/7 as first point of escalation and maintaining ownership through to resolution.

♦ First member of team created to provide On-Net T1 Service for Eschelon. Heavily involved in developing process and procedures for the T1 Service Delivery team, and was the only Service Delivery Coordinator (SDC) processing T1 orders for the MN and WA markets. Initially responsible for all Move, Add, Change and Disconnect (MACD) activity for all Eschelon T1 customers. Ongoing support as T1 Subject Matter Expert (SME) in development, testing and implementation of new products in Eschelon's systems. Assisted in training of all new T1 SDCs as Eschelon expanded from one to six markets.♦ Worked intensively with Customer Implementation Manager (CIM), T1 Circuit Engineer, Translations groups, network service providers, operating unit contacts, and the customer care unit to ensure timely installations of Eschelon’s full suite of telecommunications products including Voice, Data, Long Distance and Business Telephone Systems.

Founder and Executive Director. Hired and managed staff, chaired meetings of executive board, worked closely with marketing and development.

♦ Initial member of team created to migrate all resale customers to ICG’s new on-net switch. Assisted in development and implementation of the migration process, worked in the position of order analyst, then Installation Coordinator. Migrated over 75,000 lines from resale to on-net within 12 months. After the migration project started winding down, was trained and began processing all T1 orders for ICG customers, working with Ameritech and Southwest Bell.

Answered phones, reserved tickets for current or future productions, sold season ticket and other ticket packages.