• Hired to lead Truckmate enhancement and implementation projects within the transportation division• Conduct standard operating procedure meetings with operations and accounting to define process issues and system gaps and prioritize for enhancement• Work with 3rd party vendors to define specifications and setup reporting tools for upper-level management, operations, and accounting• Organize downtime windows with internal and external teams for DB and TMS system upgrades• Redefined end-user necessities and successfully implemented Workoptima imaging solution • Work with internal development team to define specifications and integrate with multiple external platforms utilizing API• Utilize Smartsheets PM platform to manage TMS projects• Provide day-to-day software system support by troubleshooting issues from basic to complex in nature

• Conducted extensive research on local government municipal code to define and document tax structures and software necessities• Utilized research and documentation to setup and test customized tax management software• Successfully worked with internal team to redefine implementation standard operating procedure, documentation quality and uniformity, testing process, and overall project management • Utilized Asana PM platform and improved on the current setup by modifying layout and closing gaps in the process

• Hired to lead aspects of start-up company’s Truckmate implementation project, in particular, the operations and administrative sides of the business• Successfully worked with management to understand and translate very complex rating and pay structure into a software managed automated process to increase efficiency and reduce personnel by 50%• Provide high-quality training to administrative and operations departments on the proper use and capabilities of the system to increase efficiency by several 100%• Provide day-to-day software system support by troubleshooting issues from basic to complex in nature • Took over management of company cellular telecommunications plan and quickly reduced spending by 20% through reduction of lines and inventory management

• Promoted to position to lead aspects of company-wide Truckmate implementation project, in particular, the administrative and fleet maintenance sides of the business• Consult with key-users and upper-level management to establish efficient and effective post-implementation standard operating procedures to reduce personnel costs by 25-50%• Provided 24/7 software system support by troubleshooting issues from basic to complex in nature • Created high-quality system documentation and provided training to administrative staff on the proper use and capabilities of the system to increase efficiency by several 100%• Setup and implemented R&M package to streamline vendor management, A/P processes, and prevent inventory theft

• Managed project to establish centralized administrative office for $25M business unit. Resulted in 25% reduction in personnel costs, substantial increase in quality of output, and an untold increase in financial visibility to upper-level management• Managed Truckmate implementation project for the administrative side of the business unit. Increased productivity by 50% by turning lengthy manual processes into efficient automated processes • Personally selected, provided excellent training, and expertly managed and mentored an administrative staff of up to 9 members• Created standard operating procedures to improve processes for invoicing of $500K a week. Reduced incorrect billing and open A/R from 90-120+ days to net terms in a 3 month period• Setup system of checks and balances to validate A/P and process payroll of $400K a week. Reduced overpayments by $1,000’s on a weekly basis• Centralized the financial functions of the business unit, in particular, preparation and analysis of the weekly P&L statement, and reconciliation against the GL. Resulted in a substantial increase in financial visibility to upper-level management, a refined knowledge-base, and 95% reduction in P&L statement errors

• Key-user in the implementation and customization of new software package project. Developed automated processes that resulted in increased inventory visibility and shipping statistics, which ultimately led to increasing planning capabilities by 75% • Introduced high-quality A/R and shipping reports and communicated findings to upper-level management on a daily/weekly basis• Communicated with customers and sales personnel on a daily basis regarding orders, credit notes, receivables, payment terms, and incoterms. Excellent customer service resulted in high customer retention• Collaborated with accounting office to audit and reconcile client and international bank accounts• Managed international credit collections of $1.5M a year with a closure rate of 99.5%

• Managed business startup project consisting of international market strategy and research, client base research, new supplier search, and marketing strategy development• Established aggressive international market strategy for the N. American, Asian, and European markets. Quickly led to a contract with the 2nd largest theme park in Europe, as well as peaked high levels of interest throughout the family entertainment industry

• Promoted to returns department based on attention to detail traits. Quality control of returning goods, credit notes utilizing SAP software, and restocking of goods• Order fulfillment picking line, subsequently transferred to large order fulfillment based on high level of accuracy

• Rank: Specialist (E4)• Title: Mortar Fire Direction Center Chief Computer• Set myself apart from my peers by occupying a role designated for an E6