Tim Phaneuf Email & Phone Number

Franklin, MA, US

Framingham, Massachusetts, US

Definitive Healthcare is a $150mm company that provides the most accurate, comprehensive information and analytics on healthcare providers. With a goal of helping those in the industry better understand the market, support marketing campaigns, drive sales, and analyze industry trends DHC has grown to over 400 employees and $120mm in yearly revenue. As a.

Framingham, Massachusetts, US

Boston, MA, US

My main responsibilities are managing a team of high-performing, business to business account managers with a monthly quota in excess of $2.5mm in net revenue placed. I'm responsible for developing sales plans for key accounts, joining key sales calls with C-Level decision makers and on-floor management for the team. My team handles a smaller book of.

Boston, MA, US

Vantage Deluxe World Travel is a leader in the travel industry providing the best value in deluxe travel. As head of our Group Sales department, I am responsible for hitting and exceeding our passenger count, revenue and up-sell goals for the upcoming year. This includes the management of our Territory Sales Managers, Customer Service Agents and Group.

Boston, MA, US

• Manager of inbound phone sales team for Vantage Deluxe World Travel.
• Responsible for the team's consistent goal achievement based around call conversion, upsell opportunity, optional company products and productivity.
• Monthly team sales revenue of over $6 million
• Helped create and maintain daily commission tracking reporting for sales department
• Help with recruitment, interviewing and training of new sales employees.
• Served as the point person on the company's integration of an interactive chat function on their website as well as managing a portion of the inbound chat team.

Boston, MA, US

• Account management of group of over 250 suppliers
• Main responsibilities include being key point of contact for all supplier inquiries, manage daily fill rate and damage rate performance as well as working closely with buying team to increase margin across several areas.
• Increased fill rate and decreased damage rate performance within category month over month
• Point person for developing, testing and roll out of new company-wide backorder metric

Boston, MA, US

• Multi-site group manager for teams focusing on email and chat correspondence
• Point person for chat integration, responsible for developing key metrics, guidelines and performance
• Increased productivity 35% and quality scores 22% year over year
• Responsible for email and chat teams achievement within KPIs of between 40-60 team members
• Spent 5 months helping to train, hire and performance-manage agents and supervisors at new call center
• Give presentations on performance, goals and roadmaps to high level company executives

Ramsey, NJ, US

Main responsibilities included servicing and maintaining key accounts while also hitting monthly quotas in business to business sales of high end multi-functional printers and copiers.

Holliston, MA, US

Main responsibilities included servicing and maintaining key accounts while also hitting monthly quotas in business to business sales of high end multi-functional printers and copiers.

Business Administration And Management, General

Bachelor Of Science (B.S.), Business/Commerce, General

Education record