Manager, Digital Operations
CurrentI oversee automation and continuous improvement initiatives. Lead both RPA and BPM teams to build processes (bots), and BPM applications to digitize operations for this provider of insurance and risk management to financial institutions. Integrate Agile processes, automation decision model and innovative technologies. Analyze processes, costs, and benefits and recommend solutions to increase efficiency for teams across the organization.My achievements include:• Enhanced automation… Show more I oversee automation and continuous improvement initiatives. Lead both RPA and BPM teams to build processes (bots), and BPM applications to digitize operations for this provider of insurance and risk management to financial institutions. Integrate Agile processes, automation decision model and innovative technologies. Analyze processes, costs, and benefits and recommend solutions to increase efficiency for teams across the organization.My achievements include:• Enhanced automation capabilities with established processes by 25%.• Rolled out processes and applications that helped clients save and avoid millions of dollars in costs and double productivity.• Assisted with establishing the Governance Board and consulted with the board on automation selection. Show less