Vice President Of Fulfillment
New York, Ny, Us
𝑒𝐶𝑜𝑚𝑚𝑒𝑟𝑐𝑒 𝑝𝑙𝑎𝑡𝑓𝑜𝑟𝑚 𝑎𝑛𝑑 𝐶𝑜𝑚𝑚𝑒𝑟𝑐𝑒-𝑎𝑠-𝑎-𝑆𝑒𝑟𝑣𝑖𝑐𝑒 (𝐶𝑎𝑎𝑆) 𝑐𝑜𝑚𝑝𝑎𝑛𝑦 𝑝𝑟𝑜𝑣𝑖𝑑𝑖𝑛𝑔 𝑒𝐶𝑜𝑚𝑚𝑒𝑟𝑐𝑒 𝑠𝑜𝑙𝑢𝑡𝑖𝑜𝑛𝑠 𝑓𝑜𝑟 𝑐𝑜𝑛𝑠𝑢𝑚𝑒𝑟 𝑏𝑟𝑎𝑛𝑑𝑠• Led the establishment of the company’s omnichannel program, delivering comprehensive brand distribution and 3PL services to consumer product companies across both B2B (major retailers, boutiques, stores, and pop-ups) and B2C channels.• Managed operations for three fulfillment centers in Fontana, CA, and Pittsburgh, PA, overseeing a team of 2 Directors of Operations, 18 Supervisors and Leads, and approximately 320 non-union employees, handling the shipment of over 90,000 SKUs domestically and internationally.• Accountable for a $30M P&L, encompassing fulfillment, inventory and quality management, customer operations, omnichannel activities, and transportation and distribution across Parcel, LTL, TL, Air, and Ocean FCL and LCL.• Enhanced the company’s fulfillment capabilities by developing and implementing WMS systemic improvements, standard operating procedures, and staffing strategies, which supported significant growth.• Achieved notable cost savings within the facilities, resulting in reduced fulfillment costs, increased operational speed, and improved customer service.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Introduced Lean and Six Sigma concepts, increasing efficiencies to support business growth from 2K orders per day to ~10K orders per day• Sourced, bid, selected, and implemented automation in MHE and Robotics, tripling outbound pick efficiencies and pack-out accuracies• Oversaw the successful reorganization and integration of an acquired brand and facility in Pittsburgh, PA, which led to increased capacity, growth, and improved fulfillment capabilities across the US.• Directed a comprehensive organizational restructure as part of the acquisition of ModCloth, leading to approximately a 30% increase in overall capacity, revenue, and operational efficiency.