• Achieved a 25% increase in development throughput by optimizing Agile processes across four development teams• Lead a team of 16 local and remote engineers, overseeing the successful release of quarterly software updates• Perform Scrum Master duties, ensuring smooth project execution and frequent delivery of high-value products.• Established KPIs and performance metrics to track team effectiveness, identifying areas for process improvement• Collaborate with customer support to perform root cause analysis, triaging and resolving field-reported issues swiftly

▪ Introduced Agile and Scrum methodologies, driving a 30% faster delivery of high-value products to customers• Managed over 30 high-priority projects for Fortune 500 clients, contributing to company growth to $500 million in sales• Led initiatives to improve product performance by 200%, significantly increasing customer satisfaction and retention• Strengthened client relationships, resulting in a 100% increase in business opportunities• Defined the vision and roadmap for the core software platform, aligning business objectives with customer needs• Maintained a prioritized product backlog, ensuring clear communication of requirements and definitions of done across teams• Built, trained, and managed a new engineering team in Salt Lake City, aligning development goals with executive priorities• Established engineering best practices, leading successful product implementations for key customers

• Managed the FAA Safety Training Portal project, scaling the platform to over 200,000 active users• Implemented Agile and Scrum methodologies, reducing the release cycle by 25% and delivering features more quickly• Enhanced QA processes, resulting in a 35% reduction in reported defects from the field

• Directed development of web-enabled embedded hardware/software solutions, managing 40+ global releases• Established a PMO and coordinated efforts across engineering, marketing, sales, and support teams to streamline project delivery• Revamped QA processes, significantly reducing in-field defects and improving customer satisfaction