Implemented infrastructure and operational processes for cyber-security recovery and business continuity for the enterprise. Directed a productive team of IT local support staff and third-party network engineers to maintain all on site systems and programs, network infrastructure, and upgrades. Provided monthly budget analysis with one, three and five years forecast for investors. Supported a virtual server environment and off-site backup system. Managed business continuity and disaster recovery processes. Managed and fostered partnerships with third party vendors Collaborated with corporate board, gaming commission and tribal government of I.T. strategy and practices for all business within the enterprise.  Developed, managed and maintained the annual budget I.T. budget for all businesses in the corporation.  Mitigated and managed ransom ware cyber-attack recovery process with restoration of all data  Managed and supported IT Infrastructure for Valero gas station and Camel Rock Studios with a Capex project of $300K for an entire network infrastructure upgrade. Updated all internal communication regarding organizational IT data for knowledge sharing within department. Implemented cyber security best practices to mitigate any future cyber-attacks.  Built and customized Zendesk helpdesk management system for customer service and knowledge base portal Launched and implemented Arctic Wolf security monitoring and cyber security awareness training.  Launched Duo Multi Factor Authentication for single sign on and Cisco Secure Email

My recent experience included spearheading full-cycle technology projects to support the efficient operation of this 336-room luxury hotel property. I directed a highly productive team of IT support staff and network engineers to maintain all on site systems and programs, network infrastructure, and upgrades. I also maintained compliance with data security standards and monitored network security. This included conducting quarterly access audits and reviews of all systems to provide a monthly budget analysis and general ledger statements. In addition, I successfully trained users on all hardware and software systems and managed relationships with third party vendors. The significant goals I achieved in this position include:- Spearheaded the deployment and integration of a new online revenue and reservation system with the property management system and current VOIP system in collaboration with multiple vendors. - Resolved issues with the EMV credit card readers by collaborating with the vendor to accurately identify that the issue was with faulty network cards in the readers, not with the hotel Wi-Fi network. - Identified cause and recommended strategy for resolving sound system issues arising from the system not being fully completed during hotel construction.

I drove the planning and execution of IT projects for this historic boutique hotel that was named the 2nd most luxurious hotel in the U.S. I managed a variety of projects including firewall upgrades, bandwidth management appliances, and circuit upgrades. My responsibilities included analyzing budget and purchasing decisions for technology related products, systems, and projects. I also diagnosed software, network, PC, and user errors, troubleshooting general technical issues throughout hotel. Additional duties included training users and retiring and recycling all technology hardware.

Responsible for designing the IT strategy for a hotel with 686 guest rooms and 300 employees, I installed, maintained, and upgraded all on site systems and programs including an enterprise property management system (PMS), POS systems, Wi-Fi, and audio visual systems. In addition, I managed the inventory of all technology including hardware, software, licenses and user access.Highlights of my achievements in this position include:- Increased network speeds by 1000% by upgrading and installing new dual internet circuits for redundancy and improved internet service for service for guests and internal users. - Upgraded network infrastructure that required repair following remodeling and ran new Ethernet lines throughout hotel.- Implemented a valet parking system to integrate with the PMS and control garage doors and parking.

In this position, I delivered technical support and end-user training for 72 hotels in the eastern U.S. region serving 1,000 employees. This included administering the help desk ticketing system, answering and resolving all technical support calls and providing after hours on-call support. I also conducted end-user technical training and communicated technology policies and procedures. My top accomplishments in this position included:- Facilitated the onboarding of 50 hotels in a one day cutover by providing support to field representatives. - Elevated service 100% of the technical support helpdesk by providing immediate answers, excellent customer service and follow-through, keeping tickets and tasks updated in the ticketing system.- Assisted in moving a division of the company to a new network and off of the main corporate network.

Developing and implementing IT solutions, I managed and maintained hospitality systems and interfaces providing 24-hour on-call technical support. I was also charged with delivering training for 50 users and staff on how to use terminals, hospitality and POS software, inventory control system, cloud-based solutions, and PC related devices. In addition, I installed, setup, and supported global distribution systems such as Synxis. Another important task I completed was maintaining PCI compliance standards and provided awareness training. Highlights of my tenure in this position included:- Established the IT program from the ground up, implemented new networks and integrated departments.- Deployed all new PCs throughout the entire hotel with two rotations during my tenure.- Implemented a virtual network environment with cloud backup.

• Responsible to develop sales strategy for the luxury and boutique hotel market• Responsible to enhance product features• Responsible to define the market segment needs through collaboration with customers and programmers• Responsible for project managing the integration, implementation and conversion of new accounts• Responsible to develop reseller training programs, reseller territories program and create reseller network• Responsible to manage Point of Sale products for e-commerce solutions• Responsible for on site system implementation, integration and training• Responsible for providing after hours tier 1 technical support to hotel and restaurant customers with simple trouble shooting solutions for software errors and malfunctions.• Awarded “Net Sales Leader” for year 2004, 2005 and 2006• Reached 150% of Quota in 2006, achieved 240% Quota with $200,000 Net Software Sales in 2005• Achieved 100% Quota with $100,000 Net Software Sales in 2004