Timothy Provost

Timothy Provost Email and Phone Number

Management @ Vyve Broadband
rye brook, new york, united states
Timothy Provost's Location
DeSoto, Texas, United States, United States
Timothy Provost's Contact Details

Timothy Provost personal email

n/a
About Timothy Provost

Timothy Provost is a Management at Vyve Broadband.

Timothy Provost's Current Company Details
Vyve Broadband

Vyve Broadband

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Management
rye brook, new york, united states
Website:
vyvebroadband.com
Employees:
256
Timothy Provost Work Experience Details
  • Vyve Broadband
    Customer Experince Supervisor
    Vyve Broadband Apr 2021 - Present
    Texas, United States
    Perform real-time analyses of performance data and respond appropriately (e.g., monitor intra-day activities, adjust schedules, and perform trend analyses).Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, and root cause analysis).Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management).Perform staffing analysis based on forecasted call volumes and resource needs to drive future business planning.Perform strategic planning to identify future Workforce Management needs (e.g., site growth, new client/membership assignment).Collaborate with other groups to identify future staffing needs (e.g., Training, Human Capital, Operations, and Forecasting).Identify and communicate issues that may affect call volume fluctuations and overall call center performance to applicable stakeholders (e.g., NOC, business leadership).
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  • Siriusxm
    Workforce Management Specialist
    Siriusxm Jul 2019 - Mar 2021
    Irving, Texas, United States
    Perform real-time analyses of performance data and respond appropriately (e.g., monitor intra-day activities, adjust schedules, and perform trend analyses). Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, and root cause analysis). Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management). Perform staffing analysis based on forecasted call volumes and resource needs to drive future business planning.Perform strategic planning to identify future Workforce Management needs (e.g., site growth, new client/membership assignment). Collaborate with other groups to identify future staffing needs (e.g., Training, Human Capital, Operations, and Forecasting). Identify and communicate issues that may affect call volume fluctuations and overall call center performance to applicable stakeholders (e.g., NOC, business leadership).
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  • Unitedhealth Group
    Senior Analyst
    Unitedhealth Group Jul 2016 - Jun 2019
    Desoto, Texas
    -Demonstrate understanding of applicable performance metrics and data (e.g., AHT, ASA, service levels, performance guarantees, abandon rates, call defect rates, adherence). -Perform real-time analyses of performance data and respond appropriately (e.g., monitor intra-day activities, adjust schedules, and perform trend analyses). -Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, and root cause analysis). -Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management).-Communicate findings of data analyses and recommendations to appropriate stakeholders (e.g., presentations). -Collaborate with applicable stakeholders to review current performance data and identify coverage opportunities (e.g., Operations, NOC, Planning/ Forecasting).
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  • Sprint
    Supervisor-Advanced Technical Support
    Sprint Apr 2005 - Dec 2011
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  • Sprint Nextel
    Supervisor
    Sprint Nextel Aug 1997 - Dec 2011
    Supervise a staff of up to 15 non-exempt personnel within our Advanced Technical Support Department. I direct the work of developing professionals, and or specialty skilled or entry-level non-exempt staff that answer inbound telephone inquiries from customers regarding Palm and PDA devices, as well as Data Connection Cards. Handle Customer escalations, perform quality review, monitor trends, and conduct feedback and counseling sessions with each direct report. Facilitate team meetings and develop teamwork among direct reports. Establish team and individual objectives, monitor performance and evaluate results. Work closely with team members, Systems and Reporting, and Staff Operations to produce data, analyze results and determine root cause and apply business process improvement to address internal and external processing issues.
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  • Sprint Nextel
    Executive Services Analyst
    Sprint Nextel Aug 1997 - Apr 2005
    Executive Services Analysts are exempt-level personnel who resolve escalated customer inquiries on behalf of the executives of Sprint Nextel, Sprint Nextel Long Distance, Sprint Nextel Local, and Sprint Nextel affiliates. Additionally, we resolve customer complaints routed through regulatory agencies, consumer advocacy groups, and attorneys. Executive Services is the last point of escalation prior to a lawsuit being filed. Analysts identify, through analysis and research, the root cause of each escalation and provide Business Process Improvement referrals as a result of our customer interactions. Responding to referrals/inquiries from company executives at the Vice President level and above. Responding to Regulatory and agency complaints, and assisting the Sprint Nextel Legal Department in negotiating win-win resolutions on customer complaints prior to lawsuits being filed. Responding, determine and produce win-win resolutions to complaints, while ensuring customer satisfaction and protecting company revenue. Responding to customers via written correspondences on behalf of the company to regulatory bodies, consumer protection agencies, and published media complaint bureaus.
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Timothy Provost Education Details

Frequently Asked Questions about Timothy Provost

What company does Timothy Provost work for?

Timothy Provost works for Vyve Broadband

What is Timothy Provost's role at the current company?

Timothy Provost's current role is Management.

What is Timothy Provost's email address?

Timothy Provost's email address is ti****@****int.com

What schools did Timothy Provost attend?

Timothy Provost attended Jarvis Christian University, Cass Technical High School.

Who are Timothy Provost's colleagues?

Timothy Provost's colleagues are Randy Davis, Daniel Katter, Jose Castillo Sup, Johnny Collier Ii, Shayon Williams, Rohatas Prajapati, Lacy Myers.

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