Timothy Joseph De Jesus Email & Phone Number

Makati City

Ortigas Center Pasig

Pasig City

Micro Business Engaging in Food Service , Preparing and Manufacturing of Food Products

Pasig City

 Take calls and answer customer questions about their bill charges and make sure that customers know what to expect especially if there are promotions expiring or other charges that may appear on their next bills. Assists and walks customer through some technical issues related to their services. Process customer orders for services requested and encourages customer to take top of the line package for the best value. Offer upgrades for the services that are eligible for customers. Process combined billing for customers’ convenience and set proper customer expectation about the process.

Taguig City, Philippines

 Assists Tier 1 associates with queries related to the product. Takes responsibility in calling customers back for cases/issues escalated by Tier 1 associates. Calls customer’s who have communicated directly with the clients and assists them to ensure that what they have called for is resolved. Tracks replacement equipment to ensure that customers receive their devices and that customers’ device are in perfect condition and customers are satified with the replaced devices

Naga City, Philippines

 Audit agent’s calls to ensure that they are following the proper way of handling cases and client required processes. Attends and presides both internal and client meetings to ensure that all sites are calibrated based on the requirements of the client. Works with the training team to ensure new updates are relayed to agents. Conducts spot-check on a weekly basis to weight if agents are aware and are following the recent updates. Conducts coaching sessions with agent who have repeated opportunities on calls based on call audits. Coaching sessions also done with agent with fatal markdown as soon as the audit is done.

Bachelor Of Science In Nursing, Nursing

Bs In Hotel And Restaurant Management, Bs Hrm

Activities and Societies: Support Staff Coordinator - Supreme Student Council