Tim Pullen Email & Phone Number

England, United Kingdom

Greater Manchester, England, United Kingdom

Manchester Area, United Kingdom

Greater Manchester, England, United Kingdom

Bespoke digital hardware and data transmission design

Manchester Oldham

• Solve any data related issues from all areas of the business.
• Worked closely with key stakeholders across the group, suppliers, clients and IT teams, the role turns data into critical information and knowledge that can be used to make sound business decisions within the company.
• Data cleansing and correction of data from any department within the company.
• Check the correct billing has been pulled through by the stock and billing scheduler.
• Correct any data issues as requested by credit control and accounts.
• Data manipulation & interpretation – analysis using standard data analysis tools.

Manchester, England, United Kingdom

• Customer facing role at the customer’s premises or offices. (Domestic and business.)
• Update digital telecoms equipment and provide technical support on new and existing digital equipment.
• Digital hardware repair and configuration.
• Digital firmware update.
• Reporting and stock control.
• Route planning for mileage and time keeping / company vehicle.

Manchester Oldham

• Data manipulation & interpretation – analysis using Excel and PowerQuery, handling large and complex data sets. Using basic to advanced analytical techniques to provide accurate data analysis report writing.
• Produce and provide management and directors with timeous Contact Centre reports from data fetched from within Microsoft Dynamics and various internal data sources such as Business Management and 8X8. The reports were.
• Measure contact centre KPI performance / Customer Experience – Net promotor score (NPS).
• Developing new systems automation using Microsoft Power Automate and Power Automate Desktop.

Rochdale, England, United Kingdom

• Data Insight Analyst, - Customer Insight & Customer Experience Team / Business Intelligence. Deliver customer insights to the company. These insights help guide and influence service improvement and improve.
• Planning and designing both customer surveys and internal surveys, submitting them to management for approval. The survey categories were very wide and varied but were broadly divided into 2 categories: Customers’.
• This Qualitative and Quantitative data, collected through surveys, automation, interviews, or other means, providing valuable insights into specific aspects of the customer experience (CX).
• Working and collaborating with all
• Strategic plans to constantly improve processes in order to give improved services
• Worked closely with customer complaints

Rochdale, England, United Kingdom

• Working with the Adult Literacy, Digital proficiency, Practical IT skills, mental health support teams.
• Providing support to Rochdale residents in need of structured learning and support on behalf of the Rochdale Council.
• Teaching Electronics – Analog & Digital component circuits – and associated mathematics.

Littleborough, England, United Kingdom

• Initiated concept to implementation of brand recognition across social & digital media, creating a solid social media presence, which grew daily (in excess of 7000 followers in 5 months)
• Further developed the brand and website managing various campaigns across Google Ad-words, Ebay, YouTube (videos) etc.
• Designing & developing stock control systems, completing audits
• Liaison with international suppliers for product imports
• Extensive networking & negotiating with retailers to get products into shops and online verticals
• All aspects of new business development – networking, art & craft fairs, selling direct to consumers, meeting with retail outlets etc.

Durban, KwaZulu-Natal, South Africa

Technical Manager Musical Products / Sound Engineer - Music on hold divisiono Responsible for a team of 5 staffo Managed returns department with targets to reduce stock and loss, ensuring a rapid repair turn around time. KPIso All aspects of testing, diagnosis & repairo Liasing with factory engineerso Providing technical support to maintenance engineers.

Durban & Johannesburg, South Africa

o Overseeing all aspects of guarantee and non guarantee service and MI spare partso Customer satisfactiono Service excellence in line with Panasonic’s “Zero defect” philosophyo Spare parts ordering and inventory, monitoring and stock control audits for departmento Product repair times - KPIso Product service record loggingo Invoicing and charge outo.