Lead Workday Delivery Engagement team focused on areas of Managed Services (AMS), Optimizations, Integrations, Phase X Implementations and Advisory Services. Consulting and Project Leadership expertise in change management and enterprise-wide technology migrations.

Leader in the Human Capital as a Service offering overseeing a talent group of Oracle, Workday, SAP, Infor, Kronos, and ServiceNow practitioners. Responsible for hiring, coaching, performance management and development of 80+ practitioners.Partner with Recruiting, Resource Management and Practice Directors on workforce management and healthy utilization.Focus on business development and provide senior leader oversight for Workday AMS projects.

Lead a team of Engagement Managers in our Continuous Value Services organization. Focus on post-production support, product enhancements, etc. Workday HCM and PM certified since Workday 26 release.

Collaborative Solutions is a go-to Workday consulting partner with an exceptional track record of customer success. Since 2007, we have successfully deployed Workday HCM, Payroll, and Financials solutions to over 200 customers. We work with global Fortune 500 companies, medium-sized businesses, and education and government institutions.Continuous Value Services - Oversee a portfolio of projects for post-production Workday clients helping them optimize their product(s) and processes. Project Management Office (PMO)- Reporting on various metrics associated with project and portfolio governance- Testing methodology - Project Management tools and template development and enhancementTesting Lead- Work with clients to develop testing strategy and a smooth execution of testing activities

Lead a team of HR Support Specialists and drive a more focused HR Analytics approach to Talent Management, Training/OD and HR Operations. Exit Interview Survey• Developing a survey to administer to voluntary resignees to study the primary reasons people are leaving the company and then build an action plan to address turnover company-wide.Employee Engagement• Partnering with VP of Organizational Development to analyze employee engagement feedback and communicate to Senior Executive Team. Working with Leadership to address reasons for disengagement and build a strategy to re-engage workforce.HR Operations Technology• Leading a team to design, develop, and implement a Store Visit Dashboard that will electronically provide useful HR metrics to Store and District Managers and increase visibility on ways to attract, develop, and retain people.

Human Resources Project Manager Lead projects for various Human Resource initiatives including Benefits, Talent Management, Training and Field Operations.Process Re-engineering• Leading multi-functional team through the assessment of current HR processes to determine performance gaps and the solutions to address them.Talent Management & Training• Launched a fully enhanced Careers page on corporate website in partnership with vendor and internal cross-departmental stakeholders.360 Evaluations and Goal-setting• Providing project management and process leadership for implementing new direction in 360 feedback and goals cascading.Employee Relations Case Management• Implemented a new web-based solution for employee relations case management including software procurement, configuration and training to all Field HR associates.

Developed and executed strategic initiatives including: Workforce Planning, Leadership Development, Performance Management, Employee Learning and Development, Succession Planning and Employee Engagement. • Experienced in navigating change and cultural issues common in mergers and acquisitions.• Developed tool and conducted training for newly automated performance management system - Cornerstone (nearly 5000 employees nationwide).• Consulted on various projects including: employee interviewing training, labor relations training, workforce planning, and leadership development.

Execute programs and projects focused on performance improvement and staff development. Partner with leadership to create business metrics, measure results, and drive organizational effectiveness initiatives. Continuous Improvement• Designed and implemented a company-wide continuous improvement model. Led employees through a process to identify and work out solutions to gaps in performance, resulting in an increase of 13% on state competency tests as well as improved graduation and retention rates. Business Intelligence• Researched, selected and implemented a new Business Intelligence Suite (Cognos). Developed business metrics (KPI's), scorecards, and dashboard reports, promoting an in-process analysis tool set that facilitates faster, well-informed business decisions. Survey Development & Analysis• Developed and administered a series of assessments to evaluate satisfaction levels of key business processes, resulting in active improvements in facilities and technology services. Team Building• Created and directed team building sessions for a newly formed Executive team, resulting in increased communication and improved team dynamics.

Managed the operations of 8 different locations in a non-profit human services setting. Supervised, trained, and coached over 60 employees to ensure quality programming and outcomes. Approved spending and provided budget oversight of several accounts totaling $2M. Performance Management• Led a team of union and non-union personnel to design and implement new position profiles and performance evaluations resulting in an objective, streamlined system of performance management. Employee Engagement and Retention• Advanced best practices in change communication, talent management and professional development, resulting in reduced turnover of direct service professionals in a non-profit setting by 50% through selection of right-fit employees and effective team building.

Led and managed the training and professional development of all employees in a business-to-business sales environment. Developed and presented training materials for technical, sales, and soft-skills training. Worked closely with other directors and team leaders to enhance performance through ongoing training and incentive development. Needs Analysis and Sales Training• Analyzed sales data to assess needs and provide feedback and training to sales team. Profiled sales professionals to assess skills and personality fit, resulting in increased monthly sales for some associates as high as 50%. Technical Training• Trained all company employees on new Siebel CRM software system. All employees were trained and working in the new software program in less than two weeks, resulting in a streamlined workflow reducing data entry and downtime by 30%.

Call Center Sales Supervisor Developed sales incentives and monitored performance of a team of 35+ sales associates. Worked in partnership with senior managers, buyers, and vendors to increase sales. Trainer Played a key leadership role on call center expansion team, training 800 sales and customer service associates on sales techniques, computer applications and soft skills. Principal product trainer for 300 seasonal associates during peak holiday sales period. Promoted in 4 months to Supervisor. Training and Instructional Design• Held train-the-trainer focus groups on topics of adult learning theory and motivation. Developed instructional modules in sales and customer service manuals.

Training CatalogEmployee Satisfaction survey