Engagement Director For Cx Transformation And Digital Marketing
CurrentAt TCS I lead teams that create new business strategies with a focus on experience transformation, digital marketing and eCommerce. All my work touches on the technical and business changes needed to be able to go-to-market and interact directly with customers in a digital world. My work spans ideation and customer journeys to organizational readiness and operational stand-ups. Within TCS, I shape proposals, help develop a rapidly expanding practice, and provide thought leadership on MarTech and digital transformation to the wider company.