Tim Case Email & Phone Number

Charlotte, NC, US

New York, New York, US

• Cherre is the leader in real estate data and insights. We connect decision makers to accurate property and market information, and help them make faster, smarter decisions. By providing a unique “single source of.
• Grew the engineering organization by 2x across the US, LATAM and EMEA while reducing vendor spend by 20% in the first 12 months
• Developed the company’s data sharing capability on Snowflake resulting in a 10% increase in new revenue
• Led the development and launch of the company’s first ML-related product, significantly decreasing time-to-value for our clients data science efforts leading to a 10% increase in revenue
• Designed and led the development of a Domain Object Model created via Kubernetes custom resources that led to an 80% reduction in client onboarding time
• Implemented Power BI embedding and led the migration away from Looker leading to a significant improvement in customer satisfaction

New York, NY, US

• At Spectrum Reach, we have access to an estimated 240 million connected devices across the country, with countless audience insights to connect our clients with the right local customers. I lead the development of the.
• Architect for Spectrum Reach’s migration of our data products and platforms to AWS resulting in an increased speed-to-market and improved quality via the implementation of a robust CI/CD pipeline
• Enabled the company’s first direct-to-client ad buying experience by building the microservices platform and services that unlock access to our robust data assets
• Developing Reach’s first Data Science team to harness the power of machine learning and artificial intelligence

New York, NY, US

• The Audience Measurement system ingests close to 1 billion events a day and provides Spectrum Reach with anonymized viewership insights. Managing an $15M budget and leading a 6-team Agile organization that support the.
• Led the development to migrate all data integration logic to Spark resulting in a 3x increase in performance and significantly reducing the total cost of ownership
• Designed and managed the development of the company’s first serverless application in AWS resulting in a 70% reduction in operational costs
• Principal architect for the next generation Audience Measurement platform
• Member of the Hortonworks Customer Advisory Board (CAB)

Stamford, CT, US

• Managed an $8M budget and 40-person cross-functional team consisting of Architects, Business Analysts, ScrumMasters, Engineers and Testers that support the Audience Measurement platform.
• Successfully completed the company’s first migration to Teradata by migrating over 125 TB of data from Netezza and leading to a 60% performance improvement as well as enabling use cases that were not previously possible
• Assumed enterprise-wide Tableau application ownership and upgraded to v9 leading to a 5x increase in usage
• Led the design and development of a reimagined Audience Finder application built using Spring web services and AngularJS resulting in a 400% increase in adoption
• Implemented a virtualized Hadoop cluster within our internal OpenStack cloud environment enabling near instant elasticity and scale in the hundreds of terabytes
• Pioneered the first use of DevOps practices and tools (e.g., Ansible, Puppet, Jenkins) within BI to compliment the organization’s Agile adoption and improve our release cadence

Stamford, CT, US

• Managed a 30-person cross-functional team consisting of Architects, Business Analysts, ScrumMasters, Engineers and Testers that support the Audience Measurement program.
• Transitioned development to the Agile methodology resulting in an improved speed-to-market and relationship with the business through increased collaboration and transparency
• Managing four Scrum teams doing ETL/ELT development, BI development and Java development and a Kanban team responsible for data operations
• Introduced Tableau to the Media organization which led to the adoption of self-service analytics and improved the dashboard delivery cadence
• Provide architectural guidance and technical leadership across the organization
• Founded a Scrum team to focus on the next generation Audience Measurement platform which leverages multiple Big Data technologies such as Apache Spark, Kafka, and Hadoop

San Jose, CA, US

• The Business Intelligence Platform team is responsible for the management and continued evolution of Business Intelligence at eBay. Managed industry-leading implementations of MicroStrategy, Tableau, SAS and R that are.
• Implemented Splunk to aggregate logs, usage data and platform monitoring across the Business Intelligence environment
• Developed a custom cube monitor using the MicroStrategy SDK to enable cube status notifications within dashboards on Web and Mobile
• Presented our self-service BI capabilities and roadmap at the 2013 eBay Data Conference; the annual conference is attended by over 1,000 people across the eBay Inc. family of companies
• Member of the eBay Business Intelligence Center of Excellence (CoE) steering committee
• Presented "How Big is Big: Scaling MicroStrategy at eBay" at MicroStrategy’s annual user conference (World 2014)

San Jose, CA, US

• The Analytics Platform & Delivery (APD) team powers eBay’s business based on trustworthy and actionable data, accelerating time to market and inspiring innovation. APD’s analytics platform, products and services enrich.
• Lead MicroStrategy architect and developer for the Marketing, Social, Selling and API subject areas
• Delivered the company's first Lister Funnel which provides an end-to-end view of the listing flow starting with site traffic and ending with revenue in a single glimpse
• Designed, developed and tuned dashboards and reporting using MicroStrategy Intelligent Cubes and Tableau Data Extracts against a petabyte-scale Teradata data warehouse
• Developed a custom iOS mobile BI application using the MicroStrategy Mobile SDK and worked with the Enterprise Mobility team to distribute the application using our mobile device management (MDM) infrastructure

US

• Product Owner and Architect of the data warehouse and business intelligence application for the Customer Support organization.
• Developed a new business intelligence product used by both internal users and external clients
• Owned data modeling, data warehouse administration (SQL Server), ETL development (SSIS, T-SQL, Talend), and MicroStrategy architecture, administration and development
• Upgraded the platform from MicroStrategy 9.0.1 to 9.2.1 and deployed MicroStrategy Mobile on both the iPhone and iPad

US

• Managed a team responsible for technology operations and product roadmaps for a multi-site contact center network. Administered a multi-million dollar budget.
• Designed, installed, configured and administered the infrastructure and application for a greenfield MicroStrategy (9.0.1) deployment to 2000 users
• DBA for several mission-critical SQL Server databases ranging in size from 100GB to over 1TB, including the customer service data warehouse
• Managed several acquisition integration projects to standardize inbound email (KANA), workforce management (eWFM), IVR, quality monitoring (NICE), reporting, and call routing (Avaya) platforms with up to a $1.5M budget
• Solution design for next-gen IVR platform leading to a 22 point increase in automation and resulting in $1M in annual savings
• Architected and developed a custom appeasement application resulting in a 20 point increase in customer satisfaction (CSAT) and $500k in annual savings

US

• Owned all internal and external customer service reporting ranging from agent-level performance management to scorecards for senior management. Managed a team of reporting analysts.
• Developed and executed a roadmap to integrate contact center reporting with our enterprise reporting portal including data modeling, ETL development, and report design
• Developed GSI TotalView SmartSync utility using shell scripting resulting in a 50% decrease in workload for the Operations Command Center

US

• Lead multi-site workforce management team including forecasting and scheduling process. Managed team of four change analysts to ensure that service levels were achieved while maximizing employee productivity and.
• Designed and built custom real-time service level reporting using Xcelsuis
• Developed agent scorecards used by Team Leaders for coaching and performance management