Tim Case Email & Phone Number

Charlotte, Nc, Us

New York, New York, Us

Cherre is the leader in real estate data and insights. We connect decision makers to accurate property and market information, and help them make faster, smarter decisions. By providing a unique “single source of truth,” Cherre empowers customers to evaluate opportunities and trends faster and more accurately, while saving millions of dollars in manual data collection and analytics costs.• Grew the engineering organization by 2x across the US, LATAM and EMEA while reducing vendor spend by 20% in the first 12 months• Developed the company’s data sharing capability on Snowflake resulting in a 10% increase in new revenue• Led the development and launch of the company’s first ML-related product, significantly decreasing time-to-value for our clients data science efforts leading to a 10% increase in revenue• Designed and led the development of a Domain Object Model created via Kubernetes custom resources that led to an 80% reduction in client onboarding time• Implemented Power BI embedding and led the migration away from Looker leading to a significant improvement in customer satisfaction• Founded an Artificial Intelligence Center of Excellence to enable company wide collaboration on generative AI and the application of it in our product

New York, Ny, Us

At Spectrum Reach, we have access to an estimated 240 million connected devices across the country, with countless audience insights to connect our clients with the right local customers. I lead the development of the data platforms, data products and data science that make this possible, including a $25M budget and a 10-team Agile organization.• Architect for Spectrum Reach’s migration of our data products and platforms to AWS resulting in an increased speed-to-market and improved quality via the implementation of a robust CI/CD pipeline• Enabled the company’s first direct-to-client ad buying experience by building the microservices platform and services that unlock access to our robust data assets• Developing Reach’s first Data Science team to harness the power of machine learning and artificial intelligence

New York, Ny, Us

The Audience Measurement system ingests close to 1 billion events a day and provides Spectrum Reach with anonymized viewership insights. Managing an $15M budget and leading a 6-team Agile organization that support the Audience Measurement platform.• Led the development to migrate all data integration logic to Spark resulting in a 3x increase in performance and significantly reducing the total cost of ownership• Designed and managed the development of the company’s first serverless application in AWS resulting in a 70% reduction in operational costs• Principal architect for the next generation Audience Measurement platform• Member of the Hortonworks Customer Advisory Board (CAB)

Stamford, Ct, Us

Managed an $8M budget and 40-person cross-functional team consisting of Architects, Business Analysts, ScrumMasters, Engineers and Testers that support the Audience Measurement platform. • Successfully completed the company’s first migration to Teradata by migrating over 125 TB of data from Netezza and leading to a 60% performance improvement as well as enabling use cases that were not previously possible• Assumed enterprise-wide Tableau application ownership and upgraded to v9 leading to a 5x increase in usage• Led the design and development of a reimagined Audience Finder application built using Spring web services and AngularJS resulting in a 400% increase in adoption• Implemented a virtualized Hadoop cluster within our internal OpenStack cloud environment enabling near instant elasticity and scale in the hundreds of terabytes• Pioneered the first use of DevOps practices and tools (e.g., Ansible, Puppet, Jenkins) within BI to compliment the organization’s Agile adoption and improve our release cadence

Stamford, Ct, Us

Managed a 30-person cross-functional team consisting of Architects, Business Analysts, ScrumMasters, Engineers and Testers that support the Audience Measurement program. • Transitioned development to the Agile methodology resulting in an improved speed-to-market and relationship with the business through increased collaboration and transparency• Managing four Scrum teams doing ETL/ELT development, BI development and Java development and a Kanban team responsible for data operations• Introduced Tableau to the Media organization which led to the adoption of self-service analytics and improved the dashboard delivery cadence• Provide architectural guidance and technical leadership across the organization• Founded a Scrum team to focus on the next generation Audience Measurement platform which leverages multiple Big Data technologies such as Apache Spark, Kafka, and Hadoop• Developed the first mobile BI application using MicroStrategy Mobile

San Jose, Ca, Us

The Business Intelligence Platform team is responsible for the management and continued evolution of Business Intelligence at eBay. Managed industry-leading implementations of MicroStrategy, Tableau, SAS and R that are used by tens of thousands of employees worldwide to access and analyze over 100 PB of data across a variety of data stores including Teradata and Hadoop.• Implemented Splunk to aggregate logs, usage data and platform monitoring across the Business Intelligence environment• Developed a custom cube monitor using the MicroStrategy SDK to enable cube status notifications within dashboards on Web and Mobile• Presented our self-service BI capabilities and roadmap at the 2013 eBay Data Conference; the annual conference is attended by over 1,000 people across the eBay Inc. family of companies• Member of the eBay Business Intelligence Center of Excellence (CoE) steering committee• Presented "How Big is Big: Scaling MicroStrategy at eBay" at MicroStrategy’s annual user conference (World 2014)

San Jose, Ca, Us

The Analytics Platform & Delivery (APD) team powers eBay’s business based on trustworthy and actionable data, accelerating time to market and inspiring innovation. APD’s analytics platform, products and services enrich eBay’s extensive data assets and enable self-service for faster decision-making.• Lead MicroStrategy architect and developer for the Marketing, Social, Selling and API subject areas• Delivered the company's first Lister Funnel which provides an end-to-end view of the listing flow starting with site traffic and ending with revenue in a single glimpse• Designed, developed and tuned dashboards and reporting using MicroStrategy Intelligent Cubes and Tableau Data Extracts against a petabyte-scale Teradata data warehouse• Developed a custom iOS mobile BI application using the MicroStrategy Mobile SDK and worked with the Enterprise Mobility team to distribute the application using our mobile device management (MDM) infrastructure

Us

Product Owner and Architect of the data warehouse and business intelligence application for the Customer Support organization.• Developed a new business intelligence product used by both internal users and external clients• Owned data modeling, data warehouse administration (SQL Server), ETL development (SSIS, T-SQL, Talend), and MicroStrategy architecture, administration and development• Upgraded the platform from MicroStrategy 9.0.1 to 9.2.1 and deployed MicroStrategy Mobile on both the iPhone and iPad

Us

Managed a team responsible for technology operations and product roadmaps for a multi-site contact center network. Administered a multi-million dollar budget.• Designed, installed, configured and administered the infrastructure and application for a greenfield MicroStrategy (9.0.1) deployment to 2000 users• DBA for several mission-critical SQL Server databases ranging in size from 100GB to over 1TB, including the customer service data warehouse• Managed several acquisition integration projects to standardize inbound email (KANA), workforce management (eWFM), IVR, quality monitoring (NICE), reporting, and call routing (Avaya) platforms with up to a $1.5M budget• Solution design for next-gen IVR platform leading to a 22 point increase in automation and resulting in $1M in annual savings• Architected and developed a custom appeasement application resulting in a 20 point increase in customer satisfaction (CSAT) and $500k in annual savings• Implemented SharePoint to standardize internal knowledge base and Intranet• Responsible for capacity planning, system design, procurement and vendor management for all contact center technology platforms including hundreds of servers across 4 data centers and the cloud• Migrated the development and QA environments to VMware as a virtualization proof-of-concept leading to a company-wide adoption of virtualization

Us

Owned all internal and external customer service reporting ranging from agent-level performance management to scorecards for senior management. Managed a team of reporting analysts.• Developed and executed a roadmap to integrate contact center reporting with our enterprise reporting portal including data modeling, ETL development, and report design• Developed GSI TotalView SmartSync utility using shell scripting resulting in a 50% decrease in workload for the Operations Command Center

Us

Lead multi-site workforce management team including forecasting and scheduling process. Managed team of four change analysts to ensure that service levels were achieved while maximizing employee productivity and satisfaction.• Designed and built custom real-time service level reporting using Xcelsuis• Developed agent scorecards used by Team Leaders for coaching and performance management