Tim R. Email & Phone Number

Placentia, CA, US

• Company I started that is focused on contract work for companies in the Southern California area. Some of the areas of that focus:
• Migration of on-prem physical or virtual systems to cloud based solutions in Azure or AWS.
• Maintenance and monitoring of critical systems and services including patching and email notifications utilizing cloud based systems.
• Break-fix response based model versus expensive contracts netted a vast increase in business and sales while maintaining high customer satisfaction.

Anaheim, California, US

Irvine, California, US

• Planed, implemented, and documented the creation of assets in Amazon Web Services (AWS) including but not limited to Virtual Private Clouds (VPC), Security Groups, Availability Zones, Load Balancers, RDS, S3, Glacier.
• Planed, implemented, and documented the creation and synchronizing of assets in Microsoft Azure including but not limited to Azure Active Directory, Office 365, Licensing, Multifactor Authentication, Single Sign On.
• Mitigate threats from malware, phishing and other sources from penetrating systems infrastructure. Created and maintain systems and services that provide security and filter threats both in cloud and on premises.
• Led the project to migrate over 200,000 users and thousands of systems to new domain after the purchase of Brandman by the University of Massachusetts seamlessly with minimal user downtime.

Irvine, California, US

• Administration of all enterprise systems, including installation, configuration, troubleshooting and support for physical and virtual environments, as well as Tier IV support.
• Supporting of lower tier support by standardizing documentation procedures and creating internal knowledge base.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.
• Utilized automation tools such as PowerShell or Bash for reporting and system automation. Managed and maintained the unified placement and storage of these scripts.

Santa Fe Springs, California, US

• Responsible for over 100 store locations and systems at the main office including DVR, POS, and Windows/Linux based servers and terminals for hundreds of users.
• Designed, installed, and administered new automated patching solution utilizing Microsoft System Center.
• Virtualized entire bare-metal server infrastructure into a highly-available clusters utilizing Hyper-V.
• Performed server and security audits, system backup procedures, and recovery processes to support business continuity strategies.

• Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software..
• Recommend and implemented IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery, including Office 365.
• Test, install, configure, and troubleshoot a variety of applications to support an enhanced online environment.

US

Troubleshot and supported customers with high level (hardware/software) POS systems issues, both on site and remote. Helped Level 1 and 2 techs with their issues and escalations to ensure quick resolution.

Richfield, Minnesota, US

Oversaw the bench during shifts, working on up to 20 systems with various levels of problems daily. Store was chosen as a demo geek squad in the district while Best Buy was evaluating the brand.