Provided second-level technical support for over 300 restaurants, including ordering, imaging, andshipping replacement PCs. Also provided primary support for the administrative office and asecond remote office, including new PC imaging, software installation and troubleshooting, servermanagement, on-site and cloud backups, and hardware repairs.Created an in-house timekeeping system, tracking punches as well as projects/tasks for officeemployees.Automated office tasks using a combination of Excel and Access VBA, and MS SQL.Developed reports and exports in cloud-based Payroll systems, including UltiPro and Paylocity, aswell as administering Sage 300 ERP.

As building lead, oversaw the installation and maintenance of computer, printer, and VOIP phonesystems for over 900 users, including developers, graphic designers, and administrative personnel,while training new hires and delegating tasks to coworkers.Supported Linux, Windows, and Mac OS, including imaging, software installation,troubleshooting, and virus removal.

Created and deployed new Windows images and installed newly imaged hardware to update twocomputer labs on campus.Managed an Active Directory Domain, printers, software installations, virus removal, imaging,and general IT maintenance.