Tim Richey Email & Phone Number

San Francisco / Remote

Negotiated the company’s credit card bank sponsorship agreement, addressing intricate factors such as pricing structures, collateral requirements, financial covenants, debt facility terms, and operational protocols.Led the design, development, and rollout of a comprehensive credit card operations platform. This included key components like network integration (Mastercard), payment processing (I2C), account onboarding, customer management, offshore customer support services, and fraud and risk management.Oversaw all facets of credit card operations post-launch, from application processing and daily customer management to credit card processing, daily settlements, network operations, delinquency management, collections, and post-charge-off asset recovery.Managed daily and month-end financial and accounting operations, ensuring compliance with Mastercard network settlements, debt facility requirements, financial reporting, sponsor bank covenants, and cash flow forecasting.Developed and executed credit risk management strategies, establishing credit and lending policies for applicant evaluations and credit line increases. Maintained loss loan modeling and provisioning under CECL guidelines and created robust fraud detection and prevention frameworks for both pre- and post-boarded accounts.

Engaged with financial institutions and boutique private equity firms on multiple initiatives, including launching new credit card programs, bank sponsorship collaborations with FinTechs, and conducting due diligence on specific businesses and financial institutions for potential acquisition and investment opportunities.

Washington D.C. Metro Area

Reporting directly to the CEO/Founder of a start-up credit company, I provided leadership to successfully launch, grow, and manage credit card servicing operations for the company’s portfolio. I continuously monitored operating costs and performance to position the company for financial success as we scaled, while developing a robust controls framework to ensure regulatory compliance. The company was sold to a strategic competitor in December 2018.As a key member of FS Card’s executive leadership team, I helped launch the company’s credit card program, which acquired and serviced over 125,000 cardholders with over $50 million in receivables within two years.Managed the entire lifecycle of cardholder servicing, from customer acquisition to daily portfolio administration, including collections, charge-offs, and post-charge-off recovery.Responsible for maintaining key vendor and banking relationships, overseeing contract negotiations, analyzing vendor performance, and managing third-party vendor oversight.Played a crucial role in raising over $40 million in equity and debt to support portfolio growth, including presentations to potential investors and debt providers, as well as preparing management operational materials and financial analytics for proposed deals.Designed and oversaw the implementation of a text message-based chatbot using natural language processing (AI) and mobile applications for iOS and Android, which was adopted by 50% of eligible cardholders, reducing inbound call volumes by 30%.Led the development and execution of a sustainable controls framework to monitor and manage regulatory and operational risks associated with cardholder servicing.Managed IT professionals in developing software and database infrastructure, as well as vendors providing technical and help desk support, while ensuring compliance with PCI and SOC II standards.

Washington D.C. Metro Area

Designed and implemented vendor oversight program that encompassed contract review/enforcement, compliance/regulatory assurance, performance monitoring, performance and compliance audit/examinations, quality control, IT Security and cyber security management. Managed $15M budget and staff of 180+ professionals throughout vendor lifecycle, from initiation through disengagement. Maintained direct/frequent communications with federal, OCC and CFBD regulators.Oversaw 2,000+ vendor engagements ($7.5B+ annual spend) across all Consumer and Community Banking (CCB) divisions.Due to limited and ineffective oversight of CCB’s vendor portfolio, redesigned CCB’s vendor management program to meet requirements of JPMC’s enhanced requirements, consent orders and regulatory changes (e.g. 2013 OCC/CFB Standards Bulletin, Resolution and Recovery). Designed and implemented MIS system to monitor vendor portfolio performance (scorecards, issue management, vendor health reporting, relevant news) and ensure compliance with corporate policies.Redeveloped CCB’s vendor audit program to enhance regulatory- and controls-oversight and implemented comprehensive auditor training program to ensure consistent execution across 500+ audits conducted annually.

Washington D.C. Metro Area

Collaborated closely with senior management, operations managers, legal, risk, compliance, and audit teams to design, implement, and ensure the effectiveness of the company’s control and risk management frameworks.In response to significant deficiencies in the $1.2T mortgage servicing portfolio, revamped the controls program within the Mortgage Banking Servicing and Borrower Assistance divisions to enhance operational and regulatory performance.Worked with Mortgage Servicing management to transform processes and controls, addressing numerous issues—such as non-compliance with investor mortgage servicing standards—identified during regulatory exams, internal audits, compliance reviews, and evaluations of control design and effectiveness.Enhanced reporting and data analytics to provide Mortgage Banking management with improved visibility into issue resolution, process monitoring, and the effectiveness of controls.Led the redevelopment of Mortgage Banking’s Business Resiliency program, which became a model for all of JPMC’s consumer businesses. Engaged in proactive planning and testing to ensure preparedness for various risks that could impact banking operations.

Served as the product development lead for introducing new foreclosure alternative products and strategies. Conducted a thorough review of the company’s Deed-in-Lieu program and am now implementing targeted policy, marketing, communications, and operational strategies to improve the program's financial and operational performance.

Provided management with guidance on accounting best practices after the completion of the financial restatement. Led the project team in implementing a new internal invoicing and payment system.

Private equity firm focused on providing financial and operational resources to transform undervalued companies.Served as an advisor to ResCap's COO, CFO, and CAO/Controller, leading multiple projects aimed at enhancing the company's financial and operational performance.Acted as the Finance/Accounting lead on the Business Development team, successfully facilitating the sale of GMAC Home Services, a $180 million relocation, mortgage, and real estate company.Recognized a gap in product-level profitability analytics and developed a mortgage pricing management tool to deliver accurate and timely data for business unit and product-level analytics and auditing.Revamped the Capital Markets daily cash forecasting and reporting processes, honing in on specific operational cash drivers to enhance the accuracy and transparency of the company's liquidity position.Collaborated with management to establish new cash management procedures for the Repurchase Operations group (handling $500 million in repurchases annually) and implemented reporting enhancements to identify and rectify recurring operational errors.Provided targeted recommendations to the divisional controller to improve the company's accounting and closing procedures, successfully reducing the monthly close cycle to three days.

A now government controlled enterprise with a mission to provide liquidity and stability to the housing and mortgage markets.An integral part of the company's management team that completed an exhaustive review of company's 2004, 2005 and 2006 financial reporting processes.Implemented a risk based methodology across the company's financial reporting processes to evaluate the design and operating effectiveness of the company's financial controls framework.Managed the overall corporate strategy of complying with the Sarbanes-Oxley Act including the development of policies, guidelines and procedures to ensure consistent execution across the company's organizations.Developed an automated system to manage the company's 302 and 404 assertion sub-certification process which enabled Sr. Management to review any controls issues identified within their organizations.

Implemented a new and cost effective risk based methodology across the company’s financial reporting processes to evaluate the design and operating effectiveness of the company’s financial controls framework;

Led the remediation of 30+ material weaknesses and 70+ significant deficiencies in the Domestic and International Access Accounting processes that were identified during the company's bankruptcy reorganization. Documented the Domestic and International Expense Accounting's Policies and Procedures.Determined the most financially advantageous strategy to transition the existing customer base and then decommission an acquired frame relay and microwave transmission network.Granted the MCI Circle of Excellence Award for outstanding achievement in Finance.

Corporate Internal Controls - Expense (2003 - 2006)Provider of global telecommunications communications services for businesses.Managed all aspects of the company's 2004 and 2005 compliance with Section 404 & 302 of the Sarbanes-Oxley Act for the company's 90+ processes and 1000+ controls that governed Expenses Accounting (approx. $17B)Led the development and implementation a new domestic transfer pricing strategy that enabled the timely and accurate filing of the company's tax returns (an identified material weakness).Provided recommendations and worked with the various accounting and operational groups to implement solutions to remedy control deficiencies, streamline systems, processes and procedures.

Responsible for completing financial assessments for capital expenditures in excess of $250 million for the company's next generation telecommunications and internet products. Evaluated pricing strategies and competitive positioning of the companies IP networking products in Asia Pacific and Latin America and worked with the Marketing organization to revise their "go to market" strategy.Developed comprehensive cost models for the company's Internet, Frame Relay and ATM networks that were utilized to establish pricing across multiple products and services.

International marketer, producer, and distributor of bananas, fruits and other fresh and processed food products.Implemented a national eCommerce business strategy (Business to Business and Business to Consumer).Completed a feasibility and valuation study resulting in the sale of the company's farms in Panama.Analyzed and reorganized the company's irrigation program resulting in a 10% reduction in operating expenses from the irrigation budget.Prepared the administrative and engineering budgets for FY2000 for the Puerto Armuelles Fruit Company.

Start-up telecommunications firm (no longer in existence).Prepared financial models, revenue forecasts, strategic and operational plans for fixed wireless telecommunications networks and international telephone gateways in Europe, Latin American and Africa.

A government organization that sends American volunteers abroad to work with people of developing countries on projects for technological, agricultural, and educational improvement.Consulted with 50 small businesses, local banks and the municipal government on projects ranging from budgeting, cost analysis, financial analysis, labor negotiations, marketing, and operations analysis and product development.Taught fifteen small business seminars (in Spanish) to entrepreneurs throughout Honduras.

insurance provider.Prepared and analyzed monthly and annual budgets for the Corporate Administration and Support Services Departments.

Mim, International Finance

Mba, Operations Management

Bachelor Of Science