Tim Rich Email & Phone Number

Seattle, Wa, Us

Austin, Texas, Us

Responsibilities· Led Responsible AI and Data for Society product teams.· Focused on growth via Inclusive Matching and Hiring for marginalized populations.• Evangelized AI fairness evaluation tooling and practices, while collaborating with leaders across Indeed to get buy-in and prioritize 100+ ML models for audit. • Defined initial cross-discipline working model and mentored PMs and other new hires as the first PM in a new division. • Created a vision and roadmap, prototyped, and released three Social Impact-related data and customer-facing products.

Redmond, Washington, Us

True "0 to 1" product managementLed agile, cross-functional teams in finding product-market fit for Design, Excel, and Tutoring freelance marketplaces. Simultaneously, these AI-powered customer-expert interactions created unique machine-learning feedback loops that fueled next-gen AI at Microsoft. Responsibilities· Lead Product Manager for growth, core UX, and intelligence· Set product vision, incubated, and scaled multiple products on the web and in M365 apps· Led executive reviews with M365 CVPs and Office product leaders· Defined KPIs, multi-year product vision, resourcing, and go-to-market strategy, while gaining buy-in from upper management and four partner product groups· Collaborated with design, data science, user research, marketing, and engineering leadership on product planning, resourcing, and execution· Managed projects with multi-million dollar OPEX budgets · Met compliance standards (GDPR / privacy, accessibility, etc.) and worked across divisions to establish company guidelines for an emerging category of products (freelance + AI)

Redmond, Washington, Us

· Created AI-powered collaboration, learning, and knowledge products and experiences that connect agents with each other, customers, and the Office product team· Defined KPIs and managed 8 global operations teams in the development, rollout, and measurement of training programs & products for 10k+ customer success ambassadors· Scaled from supporting US-based SMB customers to Enterprise customers worldwide (17 languages)

Redmond, Washington, Us

· Created and scaled the first cloud-based, AI-powered customer success products for Office 365· Led my organization's rollout of the first "Customer Driven" program at Microsoft to improve product satisfaction and retention· Trained and led a team of 12 in content curation and machine learning model training for new Bing backend search capabilities, which improved site search refresh rate from two weeks to five minutes· Drove UX coherence that improved customer NPS significantly

Redmond, Washington, Us

· Defined UX for Office 365, Outlook, Exchange Online, SharePoint Online, and Data Loss Prevention admin centers that millions of people use daily· Led my organization’s adoption of A/B experimentation, while launching the v1 help & support product for Microsoft Business Center mobile apps· Drove cross-organizational effort to integrate content publishing tools directly into Office 365, which ultimately saved 100s of hours of development time

San Francisco, California, Us

Course: How to Launch and Scale Disruptive Products in Large Organizations

· Drove UX improvements and owned end-to-end content development for a global audience on web, desktop, and mobile· Created content strategy and collaborated with localization, marketing, and product teams to ensure a smooth onboarding to the new Office 365 admin center· Implemented Microsoft's first automatic video captioning and translation service based on AI from Microsoft Research (MSR)

Redmond, Washington, Us

· Documented Office 365 email protection features and reviewed UX designs and strings· Produced screencasts and marketing videos

· Built and managed a cross-functional team of developers, designers, writers, and marketers· Designed boutique iOS and Android mobile apps· Specialized in SEO· Managed end-to-end website creation, customized CMS platforms, and conducted market research for national corporations and small businesses

Bachelor Of Arts, Political Science

Product Management