Timothy Robbins Email & Phone Number

Raleigh-Durham, North Carolina Area

Orlando, Florida Area

Responsible for providing IT consulting and technical support on SAN and NAS Enterprise Storage, and integrating NetApp products into existing Ethernet and Fiber Channel environments.• Provided critical incident Severity 0-1 outage support to clients• Provide support in troubleshooting network, power, performance, backup and other types of outages• Provided formal root cause analysis on critical incidents after analysis of relevant log files and data dumps• Provided… Show more Responsible for providing IT consulting and technical support on SAN and NAS Enterprise Storage, and integrating NetApp products into existing Ethernet and Fiber Channel environments.• Provided critical incident Severity 0-1 outage support to clients• Provide support in troubleshooting network, power, performance, backup and other types of outages• Provided formal root cause analysis on critical incidents after analysis of relevant log files and data dumps• Provided troubleshooting, guidance and analysis on lower priority maintenance and deployments of a network, storage and server components• Provide troubleshooting, analysis and recommendations on data backups and replication using a variety of block and file level backup and replication tools.• Provided consultation services to clients regarding upgrading and replacing various network and storage components as well as other types of servers.• Held role as an escalation point for critical cases and incidents, as well as technical consulting for other engineers.• Worked with other engineers with other specialties to collaborate on solutions for cases and issues that spanned multiple areas of specialty• Worked with developers to identify bugs in software and firmware and develop solutions in the form of code patches and updates, as well as technical workarounds. Show less

Orlando, Florida Area

Responsible for appraising management of any observed and documented policy breaches, as well as being responsible for various reports for the account• Created and maintained reports for local management as well as client.• Observed and documented opportunities to better comply with client and corporate procedures and policies• Ensured that proper personnel are informed of any opportunities for better adherence to policy and procedure• Worked with management to create ad hoc and… Show more Responsible for appraising management of any observed and documented policy breaches, as well as being responsible for various reports for the account• Created and maintained reports for local management as well as client.• Observed and documented opportunities to better comply with client and corporate procedures and policies• Ensured that proper personnel are informed of any opportunities for better adherence to policy and procedure• Worked with management to create ad hoc and periodical reporting as needed • Continually work to find improved reporting sources as well as streamlining existing reports• Designed, developed and launched a data warehousing and reporting solution• Responsible for maintenance and upkeep of databases that drive various tools• Designed and implemented scripted automation routines for integrating third party and client data into database Show less

Orlando, Florida Area

Responsible for providing scheduling and real time management of the queues, while coordinating client and management needs with adequate service levels• Coordinate client and management goals while maintaining required service levels• Research and document failed intervals and ensure proper personnel are appraised of what drives the failure• Coordinate ad hoc schedule exceptions as needed• Work with advisors to ensure that schedule preferences are documented and various forms… Show more Responsible for providing scheduling and real time management of the queues, while coordinating client and management needs with adequate service levels• Coordinate client and management goals while maintaining required service levels• Research and document failed intervals and ensure proper personnel are appraised of what drives the failure• Coordinate ad hoc schedule exceptions as needed• Work with advisors to ensure that schedule preferences are documented and various forms of time off requests are addressed Show less

Orlando, Florida Area

Responsible for providing exceptional customer experiences and issue resolution for technical support for Mac calls. Handled incoming customer calls and resolved customer’s issues via the PAIR process• Create satisfied customers by gaining customer confidence via empathizing with the situation, taking ownership of the problem, and creating a resolution through troubleshooting or by redirecting the case to the proper entity• Met or exceeded various client and corporate metric goals

Vertical Force St. Louis, MO Jan – Sep 2009Contractor/Web Application Developer/Project LeadResponsible for meeting with client regularly and determining and revising project specifications. Designed and deployed database for project. Designed and implemented project Proof of Concept for client to pitch to investors.• Responsible for handling client calls and emails to diagnose and resolve issues with project testing and debugging • Communicated… Show more Vertical Force St. Louis, MO Jan – Sep 2009Contractor/Web Application Developer/Project LeadResponsible for meeting with client regularly and determining and revising project specifications. Designed and deployed database for project. Designed and implemented project Proof of Concept for client to pitch to investors.• Responsible for handling client calls and emails to diagnose and resolve issues with project testing and debugging • Communicated daily or more with client to ensure satisfaction with progress on project• Interfaced extensively with client to determine project scope and technical specifications• Worked with client to test completed project parameters and to tweak front end design as needed Show less

Content ManagementASP.Net DevelopmentVB.NetADO.NetC#Database DevelopmentDesignMaintenance

Responsible for cash handling, customer service, check in/out, Nightly auditing of accounts.

Cash Handling, Nightly audit of accounts, customer service, check in/out

Content ManagementASP.Net DevelopmentVB.NetADO.NetC#Database DevelopmentDesignMaintenance

Primary technical contact for network or desktop issues for a college WAN. Tasks included resolving technical failures in a timely manner, monitoring network usage and performance, and providing technical expertise for system purchases and upgrades. • Prepared technical training and documentation for users, and handled day-to-day support issues that users would raise. • Trained users in the operation of Apple computers and peripherals. • Provided users the opportunity to check out… Show more Primary technical contact for network or desktop issues for a college WAN. Tasks included resolving technical failures in a timely manner, monitoring network usage and performance, and providing technical expertise for system purchases and upgrades. • Prepared technical training and documentation for users, and handled day-to-day support issues that users would raise. • Trained users in the operation of Apple computers and peripherals. • Provided users the opportunity to check out and utilize digital cameras, printers, laptops, projectors and a variety of other electronics available for the faculty and staff. • Provided training for users on new software installations.• Installed new systems as needed or available, as well as remove obsolete equipment and ensure old equipment meets all federal and institutional guidelines for disposal. Show less

Primary technical contact for network or desktop issues for a college WAN. Tasks included resolving technical failures in a timely manner, monitoring network usage and performance, and providing technical expertise for system purchases and upgrades. • Prepared technical training and documentation for users, and handled day-to-day support issues that users would raise. • Trained users in the operation of Apple computers and peripherals. • Provided users the opportunity to check out… Show more Primary technical contact for network or desktop issues for a college WAN. Tasks included resolving technical failures in a timely manner, monitoring network usage and performance, and providing technical expertise for system purchases and upgrades. • Prepared technical training and documentation for users, and handled day-to-day support issues that users would raise. • Trained users in the operation of Apple computers and peripherals. • Provided users the opportunity to check out and utilize digital cameras, printers, laptops, projectors and a variety of other electronics available for the faculty and staff. • Provided training for users on new software installations.• Installed new systems as needed or available, as well as remove obsolete equipment and ensure old equipment meets all federal and institutional guidelines for disposal. Show less

Primary technical contact for network or desktop issues for a college WAN. Tasks included resolving technical failures in a timely manner, monitoring network usage and performance, and providing technical expertise for system purchases and upgrades. • Prepared technical training and documentation for users, and handled day-to-day support issues that users would raise. • Trained users in the operation of Apple computers and peripherals. • Provided users the opportunity to check out… Show more Primary technical contact for network or desktop issues for a college WAN. Tasks included resolving technical failures in a timely manner, monitoring network usage and performance, and providing technical expertise for system purchases and upgrades. • Prepared technical training and documentation for users, and handled day-to-day support issues that users would raise. • Trained users in the operation of Apple computers and peripherals. • Provided users the opportunity to check out and utilize digital cameras, printers, laptops, projectors and a variety of other electronics available for the faculty and staff. • Provided training for users on new software installations.• Installed new systems as needed or available, as well as remove obsolete equipment and ensure old equipment meets all federal and institutional guidelines for disposal. Show less

Ba, Computer Information Systems

Aa, Computer Science

Bachelor Of Science, Progress Information Technology; Software Engineering