Naylor Association Solutions is a leading provider of innovative strategic products and services for professional and trade associations in the U.S. and Canada.• Oversee the technical infrastructure and services budget for a multinational organization, with overall responsibility for the management and allocation of resources to support business objectives. • Spearheading the design and implementation of a comprehensive backup strategy for both cloud and on-premise data repositories, minimizing recovery costs and enhancing business continuity in the event of a disaster.• Leading process improvement initiatives to enhance the user experience and drive efficiencies in product delivery, resulting in improved business outcomes.• Develop and coordinate initiatives to drive cloud adoption with reduced requirements for on-premise solutions.

Level Up Auto is a boutique car dealer and detail shop that is here to help elevate your ride and manage your car ownership experience. We can detail your current car and apply ceramic and graphene coatings or help you find your next car. Our inventory is small because we take the time to procure and only hang onto the most pristine examples we can find. For our clients, our process is completely transparent, when searching for a car we will include you in every step along the way. Need help finding a mechanic or body shop, we have a concierge service for that as well. All of our suppliers are previously vetted and are known to love cars as much as we do. We source individuals and companies that are as passionate about cars as we are.

Informanix is a Manitoba based technology consulting firm specializing in Enterprise solution and Managed Services with a premium technical stack.• Designed and implemented a customer support team process, creating and assigning dedicated technicians and service managers sub-teams to support specific client groups, increasing client satisfaction, reduced response-time, and increased the volume of tickets responded to and resolved on the first attempt. • Enhanced the customer experience by creating consistency in the team visits.• Collaborate with senior leaders and executive teams to create new technology solutions that integrate and support the operational and strategic planning initiatives across diverse business verticals. • Accountable for the P & L of the Managed Services division. • Led, coached and mentored a team of nine service technicians and managers.• Conducted quarterly reviews with 22 executives to align technology roadmap with business goals and ensure high levels of customer service, resulting in 80% of cases producing additional revenue opportunities and improved security and technical capabilities.• Collaborated with administrative team to improve profitability and service delivery of hardware and software over the counter sales, by introducing value-added services such as extended warranties.• Developed key performance indicators (KPIs) to enhance customer service and accountability for a completely remote team, resulting in increased customer satisfaction and service awareness levels by 85%.

• Manage corporate accounts and relationships with various stakeholders to develop ideas and close sales to generate revenue.• Increased customer satisfaction by 40% with improved service delivery, regular contract reviews and enhanced documentation to meet customer requirements.• Maintain and enhance client relationships by managing projects and incident response using Microsoft and other products and technologies.• Architect and deliver Managed IT and Managed Security Services that drive new revenue opportunities.• Develop relationships with business partners and suppliers to maintain and improve customer relationships.

• Coached and managed service desk team to deliver technology solutions using best practices to provide value for customers.• Improved communication between internal business groups at Prophet to improve the customer experience at shared client sites.• Enabled the digital transformation of organizations to support working securely from anywhere and enhancing collaboration.

- Develop and manage the budget for the technology needs of all departments at NRG. Analyze business requirements and work with Executive team to ensure goals are being met. Maintain relationships with suppliers and manage larger development and installation projects. - Implement and maintain technology procedures that are compliant with National and International policies and procedures. Responsible for all electronic and physical security protocols and procedures within the company. Maintain a corporate inventory of all hardware and software to ensure licensing requirements are maintained. - Use ArcServe backup software to facilitate an effective disaster recovery plan. Installation and maintenance of MS IIS and Linux Apache web servers. Ensure remote access for staff and clients is secure and efficient using Sonicwall VPNs and Microsoft Server 2003 Terminal Services. Developing techniques (e.g., hardware build images) for rapidly deploying new sites or personnel. - Led a team in the successful design and implementation of a merged 300 node network across Western Canada with zero downtime. Installed new MS SQL 2005 server based accounting system and migrated call center databases from Sybase SQL to Microsoft SQL. Installed and maintained a new PBX phone system in the call center. Writing manuals and training staff of all levels on the use of new software. - Continued development on increasing reliability and efficiency of sampling methods for the research processes. Developed and programmed databases of geographic and demographic information to facilitate sampling of hard to reach or small segments of the Canadian population. Use SPSS Statistical software and database programming techniques to analyze and mine relevant information from client’s databases for use in their marketing campaigns.