Timothy Rollins Email & Phone Number

Charleston, SC, US

United States

Proven Cyber Security Analyst with years of experience and security clearance in the NIPR and SIPR DoD, DHA, and Navy environments. Over 10 years of government environment experience plus IT experience with companies like Fujitsu, Siemens and IBM has made me a well-rounded team member who is a task-oriented professional with excellent customer service.

Charleston, South Carolina Area

Charleston, South Carolina Area

Charleston, South Carolina Area

Operations and Sustainment of the Health Information Technology (J6) environment. Vulnerability Assessment and Authorization in continuity of operations within the Navy, Army and Air Force Operations and Sustainment Division.

Charleston, South Carolina Area

Receiving and responding to incoming outages, tickets and calls regarding network, desktop and laptop problem, e-mails, server and network issues, operating systems and software problems. This position requires that I handle every customer situation in clam manner, with a quick responds or solution.

Online remote support Tier III specialist, for Siemens at Genzyme Medical mobile sales force. Experience backup restore and transfer using Symantec Guardian Edge Encryption platform. Daly duties include Microsoft exchange and office support issues. Responsible for a wide range of support problem from installation, configuration and troubleshoots systems.

Network/Deskside support 2000 + users at over 80 branches. Responsible for the implementation of Symantec Endpoint for antivirus protection at the enterprise level, saving them thousands in man hours. Supported network connectivity and developed strong relationships with ISP vendors to maintain network connectivity. I needed to excel in a fast-paced, agile.

National support as a Senior Field Engineer supporting Boston/North Shore area. Strong hardware experience, from Cisco, IBM I series servers to Lexmark printer repairs. Strong networking problem solving and hardware a must. Team Leader for Self Scan rollout.

Support AztraZenica R&D site 400+ customer site. Broad range of support issues (deployment, phone support, Outlook, CAD). Very busy site with short turnaround times due to IBM contract with customer.

Support for IBM CBP standard platform. Broad range of support issues from system reloads to registry editor fixes. Able to work alone or with the team to solve any technical support issues.

Customer support for IBM CBP standard platform. Broad range of support issues from network, server to registry deskside issues. Able to work alone or with the team to solve any technical support issues.

OEM System Builder (extensive hardware experience), Microsoft Windows 2000, 98, 95 experience/trainer. Responsible for all service calls.Managed day-to-day operations.

Supervise, train and support IT Help Desk Team for global corporation. Maintain and prioritize all cases and system outages. End level support on VPN, SecurID and issue and application rollouts. IT Help Desk Support 1st and 2nd; Support calls/cases via phone, email and voice mail for worldwide company. Evaluate and report network, server, workstation and.

Mcse, It

MCSE Administratotion Cerification Program

Accounting

Education record

Cisco CCENT and CCNA, (currently obtaining).

Education record

Window 2000, Server, Network and Security training.