Tim Root Email & Phone Number

Tokyo, Jp

Beaverton, Or, Us

● Resolved Tier 2 support for Degreed (a Learning Experience platform), Drupal (web content management system), and Totara Learning Management system.● Created learning programs, courses, and landing pages for internal initiatives on these same three systems.

North Reading, Ma, Us

● Primary LMS system administrator for two instances of Sum Total LMS. One each for Teradyne and Universal Robots (a subsidiary)● Refined the structure of the Sum Total LMS to make it more intuitive and user friendly.● Cleaned up the Teradyne instance which had grown disorganized due to the lack of a product owner.● Created and documented standards for the use of the LMS.● Consulted with business partners to guide them in the best use of the LMS.● Currently migrating both Sum Total instances into a new single instance of SAP Success Factors.

Austin, Texas, Us

• Developed infrastructure and automated processes for gathering and transforming data from learning and business systems for analysis and reporting. (Primarily SuccessFactors, SalesForce, and Tableau) • Created reports for learning and performance measures. These were designed to allow for maximum self-service by allowing users to adjust the views to the level of detail and complexity needed for their task at hand. • Performed deeper analysis on key initiatives to investigate connections between the initiative and business performance. • Provided leadership in evaluation methods and standards to L&D directors and departments. • Provided administration assistance for Success Factors LMS on an as needed basis.

Chicago, Il, Us

●Provided detailed analysis on efficacy and cost effectiveness of learning initiatives.●Designed and built ad-hoc and periodic reports for learning and performance measures after conglomerating and cleaning relevant data. The ETL and reporting was done via the Pentaho suite of tools and Tableau.●Analysis and reporting information was often gathered/transformed from various data sources, including Teradata, MySQL, Oracle,MongoDB, CouchDB, and RESTful APIs.●Provided tier 2 support and administration for SuccessFactors (Plateau) LMS, Moodle and our in-house LMS and LRS (a.k.a. Segno Expertise with xAPI).

Client - Ambient TechnologyIntegrated embedded Linux systems with video surveillance to provide remote monitoring and alerts via cellular and Internet protocols.Client – River East Public Library DistrictCirculation system maintenance and upgrade support for their Follet Destiny circulation system.

London, Gb

•Provided learning systems consultation on best practices and solutions for Solution Centers for North America and UK through evaluation of needs, resources, and capabilities.•Responsible for a team of three tier 2 help desk analysts.•Documented policies and procedures for handling QuestionMark and eXact LCMS usage and progress.•Coordinated updates to QuestionMark and eXact LCMS clients and servers.•Resolved escalated help cases for Sum Total LMS, Report Manager, Question Mark, and eXact LCMS.

London, Gb

•Principal member of project team to migrate North America from Mzinga LMS to Sum Total LMS•Led North American UAT Cycle 3 testing for transition to global LMS (Sum Total).•Created user guides and job aides for Mzinga LMS and job aids to aid users in migrations from Mzinga to Sum Total LMS.•Set up Tomcat and IIS servers to provide course content hosting for North America via Campus LMS (Mzinga/Knowledge Planet)•Managed access to content servers to allow self service for development groups•Consultant and back up for LMS help tickets.•Loaded and set up courses and curricula in Campus LMS•Initiated and managed project to test and correct issues with LMS and courses when company desktops migrated to Internet Explorer 7.•Consulted on and performed LMS administration tasks as needed, including global, regional, course, curricula, and student configuration.

London, Gb

•By measuring capabilities and performance against KPIs, evaluated business impact of remedial collection curriculum and recommended modifications to sustain performance impact. Completed an ROI study and provided recommendations on revised courses.•Automated data retrieval from multiple systems (PeopleSoft, Oracle databases, LMS) using WSH , Javascript, VB Script, and SQL.•Built dashboards at various detail levels for quick access to current training initiatives and results.•Developed web interface for user report requests and fulfillment using SQL Server 200 and ASP. Simple reports display results immediately in an ad-hoc manner. •Wrote queries and generated user friendly reports as needed. Queries were written against Oracle 8 and MS SQL servers.

London, Gb

•Developed and managed a series of WBTs, "Vision Updates for the Consumer Protection Plan", for multiple launches throughout 2003•Developed, managed, and built quarterly Vision updates to keep the personnel trained on changes to the Vision mortgage application system.•Managed and developed Underwriting for AEs. A web based course to educate the AEs on what underwriters look for in an application in order to help improve the quality of applications and therefore reduce underwriting turn-around time. Improved the average turn-around time by 3.9% with a maximum improvement of 7.8%.•Managed and developed the web based component of a blended learning course to teach AEs about a new product, Autos in Branches.•Consulted with business partners on effective use of eLearning and the Campus LMS.•Provided consultation to business partners to provide solutions for their business needs while balancing that within the constraints of policies and the LMS.

San Francisco, Us

•Designed Plumtree curriculum plan•Taught Plumtree courses in portal implementation and configuration•Developed courses for portal foundations, portal content management, and administration•Developed manuals for portal installation, administration, and content management.•Developed portal end-user guide using Flash•Guided clients in the creation of training for their internal audiences after implementation•Responsible for the technical set up for public and private training environmentst to set up the portal , SQL servers and required databases at the training sites•As a member of implementation teams, installed and configured the portal at client sites. Responsibilities included modifying portal ASP and creating custom ASP portal components to connect with external enterprise systems.

•Created and managed the development of a training CD-i for Sears, Roebuck & Co. - Retail Inventory Management System•Designed and managed the production of the training guides for the video support modules for Sears, Roebuck & Co. Sales Management Training•Developed and managed 4 courses for General Motors University.•Designed and developed three communication and interaction skills courses for GM's distance learning system and one CD-ROM•Designed two web based courses for General Motors Quality College•Designed a consumer mortgage web site for GMAC Mortgage•Led formal and informal in-house sessions on instructional design methodology•Wrote proposals to gain new clients in response to RFPs. Proposals included strategies for analysis of the problem and proposed solutions based on that analysis.

•Provided consulting for all educational departments on effective methods of integrating technology into the curriculum.Included selecting or developing appropriate teaching materials, computer programs, internet resources, and videos•Administrated Novell & Macintosh network (150 MacOS and 50 Windows 3.x-98, 1 Novell and 3 MacOS servers)•Evaluated and determined long range technology direction and purchases•Trained staff in software and hardware usage•Designed, budgeted, and deployed 6 computer labs, 5 resource rooms, and all faculty office computers•Provided consulting for each department regarding their hardware and software needs and concerns•Coached WYSE Team•Sponsored Student Web Team•Judged local and regional Science Fairs (local and regional)

•Taught regular and honors level physics•Compiled and taught curriculum for new Modular Technology course•Coached WYSE Team•Judged local and regional Science Fairs

M.S.Ed., Instructional Technology

B.S., Physics