Tim Rosemeyer Email & Phone Number

Spokane, Wa, Us

Westlake, Texas, Us

Las Vegas, Nevada, Us

Team Management: Developed and rolled out PM structure and methodologies to achieve higher customer satisfaction, on-time launches and professionalism. The two main accomplishments of this were: an internal project tracker and a client facing 'onboarding' presentation. SOP Implementation: Developed and slowly rolled out an SOP that created a foundation of PM’s processes & productivity. This improved customer communication and provided clear project documentation. It also unified onboarding procedures across the team that improved organization; increasing each persons maximum project capacity.

Westlake, Texas, Us

Training & Team development: Implement performance based one-on-ones to set and achieve revenue and KPI goals. Improved team’s skills by coaching and motivating to hit professional goals, KPI’s and company OKR’s. Encouraged team to focus on personal and professional development by setting goals and tracking them with weekly recaps. Ensured regular product knowledge training was attended and personal work-life- balance was achieved. Hiring and Training: Conducting interviews for Project Managers and New Account Specialists to create a strong department. Developed new hire on-boarding training curriculum to speed up training and create a strong foundation. Implemented certification pathway to improve the speed of new hire productivity.SOP Implementation: Developed and implemented an SOP that unified New Accounts department and strengthened our PM’s processes & productivity, reduced time to activation by eight days, increased QA scores and improved NPS by 12%. This was adopted by other New Account departments and unified the whole company's on-boarding process. Revenue Forecast & Execution: Front loading and proactive process enables team to achieve monthly goals. Utilizing SalesForce Einstein dashboards and Business Intelligence metrics enables a monthly performance plan to be created and executed. Average monthly revenue target forecast usually exceeds 1.7 million ARR and annual revenue goal is met and surpassed by 3%.Drive for Excellence: Instituted proactive management techniques and learning management processes that enabled team to strive for improved performance that resulted in corporate OKR alignment, higher customer satisfaction and increased job satisfaction. My professional goal was to create a culture of growth, job satisfaction, team accomplishment and overall high standards that made the team a desirable place for others in the company to strive for.

Irving, Texas, Us

Revenue Recognition: On-boarded average of $8.7 Million in Annual Reoccurring Revenue. This exceeding the department’s standard monthly revenue goals. Communication: Developed presentations, statement-of-work, weekly communication standard and on-boarding timetables to ensure our customers was committed and engaged with each on-boarding plan. High CSI and QA scores caused these practices to be adopted by other PM’s. Twenty-two Dealership Group launch: Responsible for on-boarding a large group; which required a coordinated launch process to be developed and implemented. Achieved high customer satisfaction and generated $1.3 Million in ARR. Presenting and on-boarding: Developed skillset to deliver several presentations a week, consulting on best practices and setting expectations for smooth on-boarding. Managing an average pipeline of 50 customers while ensuring timelines were met, scheduling on-site implementations and detailed training to achieve quality software launches that met our customers expectations.Change Management: Offering guidance and training to our customers to adopt new software and processes for all dealership staff to ensure high customer satisfaction and retention.

Irving, Texas, Us

Managing Territory: Analyzed dealerships’ business strategy and developed improvement plans that enhanced their CRM usage. Appointments, faster sales flow, email marketing and accurate reporting were processes that increased vehicle sales. More sales resulted in engagement and loyalty for our products. Improved professional relationships with General Managers and Owners by analyzing their stores’ performance metrics and made strategic decisions with them that improved key aspects of their business. Key Account Management: Structured plans with groups to address their unique needs. Ensured main Stakeholders utilized CRM reporting for their stores, across the group, to adhere to standard best practices that integrated CRM in their business. Straightened relationships with key stakeholders by being proactive with support items, offering group training sessions and understanding their business to recommend beneficial process improvements. Email Marketing: Executed custom, personalized and context sensitive email campaigns that were designed to maximize dealerships’ customer data bases. Strong ROI for the dealership increased satisfaction and resulted in higher customer retention. Cross-sales: Utilized relationships, reporting and knowledge of Dealership business to make consultative sales recommendations and installed sold products to ensure maximum effectiveness. Worked with internal Sales Directors to sell full CRM systems in my territory by utilizing dealer network and referrals. Regularly hit department goal of three upsale opportunities a month.CRM Implementation: Consulted with Managers to integrate our CRM into their processes. Trained Sales Staff on general usage and methodologies to execute a smoother sales flow.CSM Mentor: Coached new CSM's on developing relationships and managing monthly territory plans. Demonstrated strategies to achieve retention goals with customer service. Provided instruction on how to satisfy challenging customers.

Fullerton, Ca, Us

EV and Hybrid Sales: Completed Ford EV Certification for the Electric Focus and Hybrid vehicles. Welcomed and consulted customers interested in the Electric Lifestyle. Developed dealership training plan to guide customers with: vehicle ordering, charging stations, solar panels and government incentives. Internet Sales: Doubled Internet Lead closing rate by: improving first response time, developing a customer focused follow up schedule, created engaging email marketing and providing product knowledge to prospects.Product Specialist: Became fully certified to demonstrate vehicle technology to customers. Implemented client assessments to ensure customer lifestyles’ fit the vehicle they needed. Created vehicle delivery process that included: New owner guidance, tutorial emails and invitations for owner clinics. Business Management: Established Dealerships online presence with Yelp, YouTube, Facebook and Twitter. Requested on-line reviews to become Yelp’s highest reviewed Ford Dealership in Orange County. Increased community engagement by attending events in our local market, sponsoring Cal Sate Fullerton’s baseball team and participating in charity events.

South Western Sales Associate- Managing over 1,000 accounts by: taking orders, call backs to ensureorder accuracy, processing returns and following up on quotes.- Assisting customers with technical support by suggesting proper integration of new parts, andoptions to repair existing equipment.- Increasing territory sales by watching industry trends to recommend new products tocustomers’ core business and offering exceptional customer service.

Brampton, Ontario, Ca

- Set and maintained loss prevention guidelines by maintaining daily inventory, and positive customer interaction to prevent theft. - Managed employee sales binders, monthly profit and loss statements, and creating store improvement programs. - Implemented successful product promotions using pre-order incentives, increased employee knowledge and focus on upcoming AAA titles.

Us

- Increased productivity to become the third best store company wide with an increased productivity over previous year.- Ensured store was clean and marketing materials displayed to achieve maximum impact.- Create store schedule to ensure customer satisfaction would always be met.- Hired and trained employees to be promoted and transferred to other stores.- Became Top 10 store company wide in product pre-sales by using vendor tools: including game demos, trailers, and info sheets to get customers excited about up-coming titles.- Raised store rankings in district from last, to the top five on a consistent basis.