Tim Ruof Email and Phone Number
Tim Ruof work email
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Tim Ruof personal email
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Ambitious startup founders and product decision-makers: Are you struggling to identify worthwhile problems, validate concepts, and execute quickly enough to grow your business? If you're not gaining traction, finding product-market fit, or making the impact you hoped for, let's work together to get your business on track.My mission is to increase the collective UX strategy and customer research competency of the WNY startup community. I’m deeply passionate about helping entrepreneurs build outcome-driven habits and problem solving mindsets to make smarter life and business decisions that set them up for long-term, sustainable success.I use my 10+ years leading marketing, UX strategy, and research projects to teach individuals and teams how to dive deeper into problem spaces, untangle customer feedback, and build a shared understanding of their customer’s desired outcomes, pain points, and problems. This level of clarity enables them to efficiently and sustainably design, market, sell, and grow products that customers love.Services:🔍 Customer Research: Acquire reliable customer insights, make better customer-informed product decisions, and propel your business to the next level while unlocking new opportunities for innovation and growth.💬 Consulting: Build a strategic UX roadmap for your customer experience vision and/or embed a go-to resource on your team for strategic customer research guidance.🎓 Coaching: Co-design a bespoke learning program on top of your current operations to master customer research without skipping a beat.Learn more → www.tidyux.co
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Founder, Customer Research Strategist & CoachTidy Ux Oct 2023 - PresentJuly '24 update: Currently on sabbatical to focus on my health. -
Ux Strategy & Research MentorAdplist.Org Oct 2023 - May 2024San Francisco, Ca, UsProvided in-depth career feedback for primarily budding UX designers and researchers. -
Senior Ux DesignerCommunity Brands Apr 2022 - Jun 2023St. Petersburg, Fl, UsDuring my time at Community Brands I held several roles:APR '22 - DEC '22 -- Senior UX Designer (K12 Products)I led UX strategy and delivery in the K-12 space by building design and research practices that could scale across the organization.• Responsible for prioritizing and delegating UX work based on business initiatives and capacity• Involved in planning, conducting, and sharing design research while coaching and mentoring others to do the same• Building service design practices into the SDLC and making it accessible to the organizationJAN '23 - MAR '23 -- Senior UX Researcher (GiveSmart Products)- I supported our fundraising division with research services including research study design, recruitment, scheduling, moderation, data synthesis, and documentation of user experiences, providing teams with data to drive customer and business outcomes. I also supported UX strategy efforts to shape how UX provides maximum value across multiple teams and products.MAR '23 - JUN '23 -- UX Design Lead - (GiveSmarts Products)- I led the fundraising division's design and research strategy, built new processes into the SDLC, and managed UX work. -
Service Design LeadM&T Bank Feb 2022 - Mar 2022Buffalo, New York, Us• Led and managed a small UX team within a larger customer journey team focused on business customer onboarding• Designed UX team onboarding and built systems to track UX work and outcomes• Provided UX strategy consultation for agile product owners and UX peers across the organization• Interviewed and assessed UX candidates' skills and competencies for important roles -
Senior Service DesignerM&T Bank Jul 2020 - Feb 2022Buffalo, New York, Us• Facilitated and coached colleagues outside of UX through the research discovery phase, mapping the current state of M&T's business customer onboarding. Taught mixed methods research and service design best practices for small teams to create customer journey maps and tell compelling customer stories• Assisted in launching the first end-to-end customer journey experience program at M&T• Visualized user insights into consumable customer journey maps• Worked alongside Service Design Lead and UX Researcher to build a North Star Vision for the customer journey• Scoped opportunities spaces within the end-to-end journey into projects for smaller teams to go deeper with service blueprinting, future state design, and evolution mapping• Led UX efforts focused on servicing and deepening business banking relationships (as part of the onboarding experience), built service blueprints, and surfaced customer problems -
Ux DesignerM&T Bank Jan 2019 - Jul 2020Buffalo, New York, Us• Helped to scope and design self-service channel for Business Banking Account Opening• Conducted internal research and current state mapping of account opening for business banking (stakeholder interviews, customer interviews, journey mapping)• Worked with UI designer to design screens and content to create prototype(s) for usability testing• Managed the usability testing process (working UI designer and user researcher) to test screens / flow on desktop and mobile devices• Worked with product owner and development (SCRUM team) to build screens and test functional UI in a before launch• Designed enhancements to flow after launch, including iterations for specific screens and additional functionality/features -
User Experience DesignerSsi Jun 2018 - Jan 2019Cranberry Township, Pa, Us• Worked on re-design of the ATM experience for M&T Bank• Researched competition and mapped ATM user task flows• Conducted usability testing with prototype of ATM screens / UI -
Seo & Web StrategistRange Marketing Aug 2014 - Jun 2018Buffalo, New York, Us -
Search Marketing SpecialistCanisius College Dec 2013 - Aug 2014Buffalo, Ny, Us -
Senior Seo StrategistHearst Dec 2013 - Dec 2013New York, Ny, Us -
Seo StrategistHearst Sep 2012 - Dec 2013New York, Ny, Us -
Assistant Project ManagerInnomark Communications Apr 2012 - Sep 2012Fairfield, Oh, Us -
Print Production ManagerDigital Publishing Center Dec 2010 - Feb 2012
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Csr / Output TechnicianDigital Publishing Center Jan 2010 - Dec 2010
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Prepress & Production InternHasbro Jun 2011 - Aug 2011Pawtucket, Ri, Us
Tim Ruof Skills
Tim Ruof Education Details
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Kent State UniversityUser Experience Design -
Rochester Institute Of TechnologyNew Media Publishing
Frequently Asked Questions about Tim Ruof
What company does Tim Ruof work for?
Tim Ruof works for Tidy Ux
What is Tim Ruof's role at the current company?
Tim Ruof's current role is Customer Research Strategist & Coach serving Startups & SMBs.
What is Tim Ruof's email address?
Tim Ruof's email address is tr****@****mtb.com
What schools did Tim Ruof attend?
Tim Ruof attended Kent State University, Rochester Institute Of Technology.
What skills is Tim Ruof known for?
Tim Ruof has skills like Seo, Google Analytics, Adobe Creative Suite, User Experience Design, User Research, Usability Testing, Internet Marketing, Information Architecture, Content Strategy, Interaction Design.
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