Tim Russo Email & Phone Number

Palo Alto, California, Us

Palo Alto, California, Us

Navan is the all-in-one solution that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control. Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil.

New York, Ny, Us

●Responsible for delivering on the vision, strategy, and roadmap for a modernized global payment platform; worked closely with product designers, relationship managers, and engineers to execute, sell, and onboard pilot clients● Supervised and coached a new hybrid team – merging the disciplines of business development and product management; designed to identify product fit for a new global platform, and sell to beta clients.● Delivered new feature/roadmap priority by combining disparate data inputs and created a simple scoring matrix to identify P0-P3 needs, and helped product leaders deliver testable results 3-5x faster than the original LOE timeline● Led the strategy for APAC adoption, including deep persona and segment analysis, GTM strategy, and commercialization efforts. Successfully signed the first partner in the APAC region, positioning the product for a first-year Total Payment Volume (TPV) of $25M+.● Analyzed and restructured operational processes to enhance colleague workflow, data intake, reporting, and analysis for the newly created team.

Redmond, Wa, Us

MRC boards are comprised of senior professionals from key member organizations with the goal of guiding the MRC

Cupertino, California, Us

*Responsible for setting roadmap, vision, strategy, and execution for policies, guidelines, and expectations regarding Fraud Operations and Prevention, specifically external partners across global payments and fraud services*Selected to join a 3-person, 3- company working group by Visa to help design a new merchant strategy for fighting and preventing chargebacks related to first-party misuse (friendly fraud), leading to the development of Compelling Evidence 3.0.*Created and managed a cross-functional program to reduce first-party misuse by 50% through the introduction of unique solutions and innovation on existing products*Completed business cases and business requirements for products that would lead to a reduction of chargeback rates by potentially 25%, a cost savings of $23M, and increasing revenue by $20MIdentified and drove product enhancements for global commerce changes leading to a 50% fraud bps reduction in Europe

Cupertino, California, Us

*In a newly created role, responsible for setting the program vision, mission, and roadmap for best practices in Fraud Operations and Product related to a new global payments strategy*Collaborated on the launch of 100+ new global payment methods ( direct carrier billing, e-wallets, and online banking partners) in more than 50 countries, generating over $15B in annual billings*Partnered, negotiated, and launched industry-defining data exchange product with 50+ international payment partners for internal data science fraud modeling, leading predictive modeling and pattern detection*Designed and managed Tier 1 payment partners strategy, including leading QBRs, product innovation sessions, and driving mutual ownership of fraud-specific KPIs related to abuse, account-takeovers, disputes, and revenue loss.*Collaborated closely with key stakeholders to develop BI tools to identify enhancement opportunities for new payment types

Cologne, De

•Directed the function responsible for creating the roadmap, and setting the vision, values, mission, and strategy for Fraud Prevention in order to maximize profit, detect fraud and educate staff on warnings, procedures and escalations•Built a team of 10 international fraud specialists and created and fostered a culture of high performance, skilled reputation and laser focus while encouraging open communication, collaboration, and feedback•Responsible for hiring, training, developing, and promoting team members in addition to providing meaningful feedback, assisting with career development, correcting poor performance or managing out low performers•Personally designed and implemented an internal internship program to specifically target, identify and hire talent from underrepresented communities and ensure they received appropriate training, mentorship, and development•Launched several strategies and initiatives that led to 25% reduction in fraud rate leading to a 10% increase in revenue and an overall reduction in operational overhead •Created and distributed role responsibilities, including GTM collateral, marketing presentation, analytics, and performance, demonstrating Fraud as a Value Added Service through significant cost savings•Partnered closely with Machine Learning experts to ideate, prototype, and launch a new fraud detection and prevention model powered by AI, leading to a reduced manual review rate to less than .50% of all transactions from 2%

Des Plaines, Il, Us

• Analyzed potential fraudulent accounts & worked with law enforcement (FBI, Secret Service, local LEO) to mitigate potential loss and apprehend criminals• Monitored thousands of business transactions daily for anomalous merchant credit card processing behavior• Educated merchants on how to protect themselves from fraudulent sales• Helped coach team leadership and managers on new technology

Louisville, Ky, Us

• Investigated credit card transactions/merchant accounts determined to be fraudulent • Operationalized new hire training and direction for completing fraud verification steps• Developed bank relationships to help verify fraudulent activity and recall fraudulent funds• Recalled over $30,000 in fraudulent funds in Q1 2011 from issuing bank partners

• Member of a intra-departmental Process Team which interviewed and hired 130 staff members from over 50 colleges and universities throughout North America• Managed and directed entire communications process for over 130 staff members; including email, staff meetings, and application review• Acted as the conference staff Ombudsman; handling and resolving all discrepancies and concerns with staff and management • Coordinated hotel accommodations and travel for 130 conference staff members

• Supervised 6 college students in the creation and development of educative crisis situation for global high school students• Served as direct liaison between senior staff members and crisis team in the planning and running of Model UN Conference• Responsible for educating 24 high school students, from all over the world, regarding specific global situations vital for the success of the conference • Maintained direct communication/on-site communications liaison with documentary film crew for a period of 2 months in preparation for on-scene filming at the United Nations of Model UN Conference

• Worked with multiple university and college administrators in planning and executing all aspects of a world class forensics tournaments including preparation of invitations, judging ballots, coordinating accommodations, preparing curriculum materials, and finalizing the awards process.• Maintained order throughout all conferences, making independent decisions where needed

Master'S Degree, Global Management

B.A, Criminal Justice; Pre Law And Political Science