Tim Stephens Email & Phone Number

North Las Vegas, Nv, Us

North Las Vegas, Nv, Us

-Head of IT for the organization, reporting directly to the CFO -Oversee IT staff of 17+ members, including corporate team, property level directors, and managers-Remotely manage multiple casinos in Iowa, Illinois, and Louisiana, as well as support Las Vegas based corporate team-Principal/Key gaming license holder in the states of Iowa, Maryland, Louisiana, and Illinois-Responsible for meeting IT compliance and regulatory requirements in multiple jurisdictions-Handle cybersecurity initiatives for the organization, including XDR/EDR, PAM, MFA, internal phishing, awareness training, and MDR SOC solutions-Developed a cybersecurity committee to review monthly security reports with C-level and board members-Meet with internal and external auditors for financial and gaming reviews-Create and manage both capital and operational IT budgets for each property, as well as corporate IT -Standardizing deployment of IT tools, point-of-sale, hotel suite, financial software, and gaming systems across every property-Implemented cloud-based IT service desk solution for IT teams to manage multi-site operations, including incidents, service requests, and change management documentation-Assisted with 2 property acquisitions and technology cutovers in 2022-Opened the first land-based casino and entertainment venue in downtown Baton Rouge in 2023-Involved with multimillion-dollar remodels as part of two boat-to-landside casino transitions, as well as opening a new hotel in 2025

Las Vegas, Nevada, Us

- As head of the IT department, I was responsible for the company’s technology strategic plan, as well as operational and capital budgeting for three sites-Worked with construction teams to design and build the IT infrastructure around a new 40,000 sq ft warehouse that opened in July 2020, in addition to the complete remodel of the South campus in 2021- 2017 Vegas INC Top Tech Exec award winner; Top Tech nominee 2021- Three Square Director of the Quarter, June 2017 - Administrator for all hardware, software, telecom, and network infrastructure- Provided internships for local high schools and other nonprofits with students interested in IT careers- Managed company accounts for mobile devices, printers, and telecom- Defined technology polices and developed SOPs around them- Implemented a helpdesk ticketing system to measure KPIs, monitor SLAs, and track IT related assets- Created personal development goals for staff to align with business objectives- Responsible for IT audit and compliance, including data retention, disaster recovery, and patch management- Wrote IT security polices, developed cyber security training for staff, and enabled MFA practices- In charge of access control and surveillance systems - Handled A/V requests for internal and external events- Member of the Safety Committee and Strategic Planning Committee

Dallas, Texas, Us

- Helped to build the site from ground up- Assist home office with technology hardware and software deployment at venue· Manage a group of 30 maintenance members, including leads and assistant managers· Utilize company core values to engage, develop, and coach associates· Train facilities members in troubleshooting techniques for game system, point of sale, and other mechanical devices· Responsible for implementation, monitoring, and management of game system, surveillance and audio/video solutions· Build analytical reports for senior management at both the site and corporate levels· Review comp, customer satisfaction, and game statistic reports to find way to maximize guest experience· Develop standard operating procedures (SOPs) and service level agreements (SLAs) for facilities team· Find creative team building activities to promote unity and maintain high morale

Us

Transitioned property from Station Casinos to Aliante Gaming LLC, including deployment of new systems and user migrations. Deeply involved in project management, capital requests, compliance (SOX, Gaming, PCI) and development of IT department processes and procedures. Responsible for Exchange mail server, IGT Advantage casino system, Infogenesis POS, disaster recovery, internal controls, infrastructure documentation, and interviewed new hires. Administrator for over 40 SQL databases, NetApp storage array, CommVault backup solution, over 120 VMware virtual servers, as well as physical server environments. Deployed several major platforms, including SharePoint 2013, Lync 2013, Oasis OneLink, and a Microsoft SQL 2012 cluster. Familiar with IBM iSeries and related applications, including LMS, MMS, and Infinium. Familiarized with SolarWinds infrastructure management tools for proactive alerting and monitoring. Oversaw company mobile device plan for billing issues, new and replacement devices, and additional phone lines.

London, Gb

Member of the infrastructure and technology group. Relief supervisor for Systems Engineers in Western U.S., Australia, and China. Responsible for incident management, as well as member of the technical incident advisory board. Attended problem management meetings to derive root cause for incidents. Helped develop a First Responder group for high severity incidents. Ongoing expansion of knowledge pertaining to MS SQL Server, VMware and IGT Advantage software. Traveled to customer sites across the west coast for system and infrastructure support, as well as provided training to IT staff. Performed a live ‘Tech Talk’ webinar for IGT customers. Obtained ITIL Foundation certification.

Las Vegas, Us

System administrator for all applications on property, including Stratten-Warren (MMS), Lodging Management System (LMS), IGT Advantage Suite, NewWave Title 31. Played an integral part of billion dollar hotel expansion in 2009. Responsible for project management for both system upgrades and installs. Familiarized with SOX and Gaming compliance. Gained 3 years of help desk experience. Responsible for technical documentation and training new hires. Nominated for employee of the month twice and ‘Hard Rocker’ of the quarter during my 4 year tenure in the IT department.

Seattle, Wa, Us

Responsible for cash handling and safety and security, to ensure the safety of all partners during each shift. Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to store manager on partner performance during shift. Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Communicated information to manager so that the team could respond as necessary to create the Third Place environment during each shift. Recognized and reinforced individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

Bachelor'S Degree, Computer Science

High School, Computer Systems Networking And Telecommunications