Responsible for the delivery of internet based customer information products. Worked closely with business areas within HMRC and external customer organisations to prioritise the most important/economically valuable/widely used forms which resulted in an improved customer experience, quicker processing, savings in customer admin time and a reduction in customer error.Worked closely with delivery teams, implementing Lean process management into the production process.

Responsible for improving relationships between HMRC and the 6 main tax agent representative organisations. I achieved this by:arranging quarterly meetings involving senior HMRC officials and the heads of the 6 rep bodies in order to proactively address risks and collaboratively identify mitigations and workarounds to issues identified on both sides. reestablishing a national network of local "Working Together" groups - meetings held on a regular basis which gave local tax… Show more Responsible for improving relationships between HMRC and the 6 main tax agent representative organisations. I achieved this by:arranging quarterly meetings involving senior HMRC officials and the heads of the 6 rep bodies in order to proactively address risks and collaboratively identify mitigations and workarounds to issues identified on both sides. reestablishing a national network of local "Working Together" groups - meetings held on a regular basis which gave local tax agents and HMRC managers the opportunity to meet together, disseminate information and identify and manage local issues.producing "Agent Update" - a bi-monthly publication made available to tax agents through the Gov.UK website which provided important information, guidance and news to tax agents Show less

Responsible for ensuring the smooth running of the private office. Organised meetings with business leads within HMRC, produced agendas and minutes, managed a diary secretary, undertook specific projects as required. Developed good relationships with Personal Secretaries working across the London area and was instrumental, with others, in developing a support and mentoring network for private office staff.

This was a multi million £ programme designed to improve PAYE processes for customers. I worked to the director of the programme ensuring that risk was fully managed across the programme. I engaged with senior managers and IT suppliers and used wide ranging information to identify risks and appropriate mitigations. Provided formal written reports and presentations to strict deadlines which enabled the programme to take appropriate, strategic actions. Developed risk management processes at all… Show more This was a multi million £ programme designed to improve PAYE processes for customers. I worked to the director of the programme ensuring that risk was fully managed across the programme. I engaged with senior managers and IT suppliers and used wide ranging information to identify risks and appropriate mitigations. Provided formal written reports and presentations to strict deadlines which enabled the programme to take appropriate, strategic actions. Developed risk management processes at all levels of the programme in line with departmental requirements Show less

Head of delivery for provision of corporate services (IT, HR, finance, accommodation and security) to an estate consisting of 3 locations and 1400 staff.

Provided counselling, support and advice to employees, managers and occupational health professionals.

Investigation of traders business accounts.