Timothy Sampson Email & Phone Number

Norwich, Gb

Norwich, England, United Kingdom

Product Lead for NICE ICM and NICE Sales Crediting, managing roadmaps, prioritization and development across two teamsEngaged directly with customers to gather feedback, driving product improvements that enhanced user satisfaction and product-market fitDeveloped a new Customer Portal for SPM and PM, collaborating with global product teams and external vendors, significantly improving user experience and engagementDelivered sales demos and trained pre-sales teams, enhancing customer engagementLed the design of new features focusing on web accessibility in collaboration with Global UX/UI teams to produce high fidelity mockups in Adobe XD and FigmaDirected marketing initiatives, including newsletters, white papers, videos, and webinarsLed the development of API connectivity, enhancing user experience and addressing GDPR concernsFacilitated monthly product steering groups, collaborating with teams across Services, Support, R&D, Sales, and Pre-SalesDelivered industry-recognized webinars and co-authored white papers on sales compensation, influencing best practices across the industry

Toronto, Canada Area

Led a task force with R&D to enhance ICM capabilities, driving continuous product improvementsDelivered ICM projects for major clients, including Shaw, LexisNexis, and Charles SchwabUtilized SQL and PL/SQL for in-depth data analysis, providing actionable insights to improve product performance and customer satisfactionDeveloped comprehensive functional and end-to-end testing methodologiesCreated training programs for ICM, improving the performance of business analystsLed the development of webinars, e-books, video testimonials and white papers in collaboration with the marketing team

Toronto, Canada Area

Principal business analyst on RBC Mortgage Specialists Compensation System upgrade project, migrating the 5 year old implementation to latest version of Nice SPM. Redesigned the multi-tab MicroStrategy compensation statement dashboards and underlying Oracle SQL views to improve cube performance by 60%.Collaboration with Marketing team to deliver eBooks, white papers and webinars promoting Nice SPM.Developing new Nice ICM delivery methodology and knowledge base.

Norwich, United Kingdom

Lead business analyst on the Investment & Retirement Planners Project for Royal Bank of Canada, responsible for leading discovery sessions to gather and document requirements from business, technical and operational sources.Design lead for the compensation application and development of Microstrategy compensation statements, managing off-shore 3rd Party resources to ensure that the project is delivered on time and to a high quality Project test lead, responsible for developing component and assembly testing strategies, and ensuring high coverage and execution across all areas of the solutionDevelopment of custom reporting solutions to enable application access auditingSupervision, mentoring and training of compensation analysts

Bracknell

Key support contact for Sales Performance Management (SPM) instances for Coca Cola and Citizens BankLeading support handover session with the Client Services Group; reviewing instances and ensuring that implementation has adhered to the Support handover methodology, has been fully tested in both UAT and Performance testing, and subsequently raise any concerns about the implementation from a support and product perspectiveLeading introductions to Support sessions with new customers encompassing introducing what the Support team does and how customers can work with Merced to make certain the Support contract works optimally for both partiesCreating a new Merced ICM support methodology as a result of my attendance at the Problem Solving & Troubleshooting course, with the aim of improving productivity and CSAT.Training internal staff on customer specific instances, including the handover of Telefonica GermanyTraining offshore Indian 1st line support team to handle automated alerts from Nagios systemHandling support cases for two other Merced products; Merced Performance Suite and Sales Compensation Analytics (based on Microstrategy)

Bracknell, United Kingdom

Supporting a bonus commission web application (Merced Incentive Compensation Management application), identifying application, server, performance management issues and in depth analysis of issues for successful outcomesManagement of SLA’s for Merced’s largest client, Telefónica Germany with over 100,000 users and project managing the support handover from commencement to completion including being first point of contact for escalation issuesOracle performance tuning for several clients utilising Oracle Enterprise Manager and AWR reportsOnsite support and consultancy alongside remote support using Webex for USA & Australian sites

Bracknell, United Kingdom

Responsible for implementation of ICM systems for BT Global Services, British Gas Business (Centrica) & Telefónica GermanyUndertook analysis of business meetings at project commencement, understanding core client needsand maximized outcomes through follow-up and weekly meetingsDesigned and configuration of Merced Incentive Compensation Management application, responsiblefor all elements of the project, configuring software for a bespoke version to meet client needsCreated test plans for component and User Acceptance Testing including supporting the client for theirown testing

Reading, United Kingdom

Developed monthly information packs for senior IT management team and IT governance groupsResearched and contributed to monthly internal newsletter on emerging technology topics