Tim Scanlon Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬Global Sales & Marketing | Lead the Customer Experience (CX) Center of Excellence (CoE) within the recently formed Enterprise Customer Experience Function.▬▬▬▬▬▬▬▬▬▬▬▬▬The Enterprise CX Center of Excellence Team is responsible for:- Collaborating across the enterprise to define our end-to-end customer experience vision and strategy.- Driving execution via outcome-based customer and partner journey management.- Establishing critical milestones, KPI’s, roadmaps and business cases for investments.- Leading identification of opportunities to innovate and differentiate the end-to-end CX and Partner Experience (PX)- Elevating CX/PX capability maturity through the definition and federation of enterprise standards, processes and technology critical to a consistent and personalized customer/partner experience.Measured on:- Enterprise adoption of CX CoE standards into portfolio of Intelligent Device Hardware, Software, and Lifecycle Services solutions. - Integration with our enterprise business systems/processes.- CX strategy execution.

Milwaukee, Wi, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬Global Sales & Marketing | Expanding Human Possibility. As the leader in Industrial Automation and Digital Transformation, Rockwell Automation has ambitious growth goals and is embarking on an enterprise digital transformation that encompasses the products and services it delivers, the business models associated with them, and the technologies and processes through which they are delivered to the market. ▬▬▬▬▬▬▬▬▬▬▬▬▬Reporting into the Chief Marketing Officer (CMO). Accountable for bringing a customer-obsession mindset to the global strategy and delivery of experiences Rockwell Automation provides for customers, partners, and employees. Simplifying customer experience to drive Core Revenue and Annual Recurring Revenue (ARR) Growth thereby increasing customer lifetime value. Elevating CX Capability Maturity thereby creating sustainable competitive advantage in global markets.Designing, launching and leading a new multi-functional CX Center of Excellence (CoE) team that partners with worldwide leaders across the organization to plan how we create, transform, measure, and improve these experiences. Accountable for helping to rally the organization and develop a scalable customer experience practice.Principal advocate for the customer within Rockwell Automation and responsible for uncovering and utilizing data about customer needs and goals to inform strategies, drive alignment, measure and guide execution.

Zurich, Zh, Ch

▬▬▬▬▬▬▬▬▬▬▬▬▬Office of the CDO | ABB is a $30 billion USD pioneering technology leader that works closely with utility, industry, transportation and infrastructure customers to write the future of industrial digitalization helping customer realize new business value. ▬▬▬▬▬▬▬▬▬▬▬▬As Group VP for Global Customer Experience Innovation, I'm based at ABB’s worldwide headquarters in Zurich, Switzerland with the ABB Digitalization Leadership Team.Conceived, designed and launched a new global design-led customer experience innovation program to unlock digitalization value through customer co-creation, and other new GTM experiences. Increased engagement, adoption and sales of ABB Ability™ Microsoft Azure based solutions. With entrepreneurial start-up and growth mindset, established a new industry CX benchmark for measurable customer engagement blurring OT-IT boundaries, enabling customers to immersively understand tangible business value of disruptive tech for their specific industry 4.0 smart energy, smart manufacturing and smart city applications. Employing tech disruptors like AI/ML, Mixed Reality/AR/VR, Cybersecurity, Blockchain, Robotics and many more.Worldwide replication and scaling underway via modular reusable software apps and "living" digital-physical building blocks. Took a “software first” approach with the program to complement and respect traditional “OT hardware first” showrooms. Now proven approach enables rapid replication and scaling via 6 connected apps and immersive experiences designed, developed and launched to-date, used for sales, partner co-sell, customer-facing engagements, and deep insight capture beyond brick and mortar. Anywhere, anytime.Accountable for multi-million USD CAPEX and OPEX budgets and steward of globally distributed resources. Track record of quickly contributing measurable increases in NPS, CSAT, CXO engagement, and sales, while exceeding KPI targets and accelerating IRR. 3X YoY sales opportunity value achieved.

San Francisco, Ca, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬Office of the CTO | Autodesk is a leader in 3D design, engineering and entertainment software, makes software for people who make things. Beautiful cars, skyscrapers, smartphones, games, and films are a few examples of what millions of Autodesk customers design and make with our software.▬▬▬▬▬▬▬▬▬▬▬▬▬As Head of Global Engagement for Education Experiences, I managed an $8.4M budget and led a high performance team of 36 full-time staff and 67 contract/intern employees in the AMERICAS, EMEA and APAC driving high growth. This engagement and field marketing team inspired essentially 100% of Autodesk's future customers. Students want meaningful, rewarding jobs, and businesses need phenomenal talent. My role involved envisioning and experimenting with new ways to engage education customers informed by analytics, insights and voice-of-the-customer. I led the team to identify gaps, white space opportunities and innovative solutions. My work was informed by previous roles in the Product Development Group working to ensure software UX and CX enables us to successfully transition the business model from perpetual license to subscription.In 2016, I increased worldwide focus on Autodesk’s new mission-critical cloud and mobile platform. We tailored our approach by working closely with design and engineering visionaries at universities worldwide to help students imagine, design and create collaborative multidisciplinary design projects using this software. Projects often involved designing new IoT connected experiences for a myriad of industry sectors and applications.An exceptional communicator who excels in cross-cultural collaboration, I explored all facets of a problem, developed vision, strategy, plans, and executed with speed and agility—focusing on investments that impacted Autodesk’s customers and KPIs.★★★ KEY ACCOMPLISHMENTS ★★★✔ Drove 308% YoY growth in use✔ Grew 358% YoY in adoption ✔ Grew 771% YoY in participation

San Francisco, Ca, Us

As Experience Innovation Lead for the Office of the CTO - Manufacturing Products Group, I led the UX Core Team for the one of the fastest growing Autodesk divisions. I introduced initiatives to help elevate UX and CX capabilities and maturity for the division and for Autodesk. Working collaboratively with Product Management, Marketing, Sales, Engineering, Support, Operations and Finance, developed a business process and data aggregation platform, providing a holistic consistent view and monitoring of our customer’s journey and individual touch points. Helped drive a customer-centric design culture by staffing the team with full time and contract user researchers, interaction designers, visual designers, data scientists, front-end/back end developers, service designers, market researchers, and interns. Set up the interaction design center-of-excellence in Shanghai to drive cohesion across the software portfolio, while greatly reducing the cost of interaction design assets. To infuse an open collaborative design culture, built the XSHOP Design Studio in Portland and UX Labs where an online turnkey recruiting program enables participatory design with target customer personas.As a change agent known for my cross-functional business acumen, I promoted transparency, established trust, mutual respect and strategic collaboration to create shared value.

San Francisco, Ca, Us

During this tenure, my role was to design, staff and lead multi-discipline UX/CX Teams transitioning from mature to new emerging software product line groups. I advanced from Senior Manager UX | Inventor Product Design Suite Emerging Products & Technologies, to Senior Manager UX | Fusion 360 Product Line Group, to Senior Manager UX | Manufacturing Engineering Product Line Group, to Total UX Program Lead | Cloud Platform & Mobile Product Line Group.★★★KEY RESPONSIBILITIES★★★✔ Represented UX/CX on PLG leadership teams along with Product Management, Software Engineering, Quality and Application Engineering.✔ Assisted with PLG start-ups and UX/CX evolution via strategic talent acquisition, 3rd-party partnerships, global training and introducing new models for integrating UX into agile software development✔ Participated on pan-Autodesk UX Leadership Team and led several cross-divisional initiatives

Portland, Oregon, Us

Oregon Health & Science University provides an uncommon array of services, from comprehensive healthcare, to educating next generation clinicians and biomedical researchers, to achieving breakthroughs and innovations.The Healthcare MBA program is transforming healthcare. Students include clinicians with management responsibilities (physicians, nurses, dentists), business managers (finance, operations, marketing) and managers from research, medical insurance and biotechnology. ▬▬▬▬▬▬▬▬▬▬▬▬▬As adjunct faculty member, I co-developed and taught Pioneering Healthcare Innovation in the OHSU Division of Management MBA Program.Healthcare is a thorny problem. After participating as a capstone project panelist for several years, I accepted the invite to help redesign and co-instruct the course with a distinguished faculty member. Why? I believe teaching healthcare leaders user-centered design methods will have a net-effect and lead to ongoing innovative solutions improving healthcare and patient safety. Teaching is also an opportunity to challenge myself, share cross-industry experience and learn from brilliant students and faculty.

Pittsburgh, Pa, Us

Developed curriculum and taught course covering all aspects of professional designers working in 5 practice segments. Explored worldwide geographies and business cultures. ✔ Students learn to formulate a plan for professional practice, market UX design and creative services, manage projects, and understand the legal and ethical issues associated with design practice. ✔ The course addresses the changing role of design professionals. ✔ Visiting professionals, case studies, and supplementary readings provide resources for class discussion. ✔ The course is required for all senior design majors.✔ Also worked closely with students to develop their personal GTM model to enable effective professional opportunity pursuit.

Us

Provided Marketing, User Experience (UX) , and Business Development leadership for the following companies:✔ Crystalplex - Interim VP Marketing. Built virtual team and orchestrated repositioning and launch of 3 new brands and eCommerce site.✔ Parker Hannifin - Led internal and external resources to create new customer-centric brand strategy and business processes for Instrumentation Group Executives.✔ W4C Ltd. - Co-founded mobile software start-up. Formed global strategic alliances. Worked closely with EU Funding Sources and Microsoft Corporation.✔ Mogoes - Refined go-to-market model. Evangelist- presented iPhone and smart phone solutions to prospective clients, partners, and investors. Performed IP due diligence.✔ OPC Foundation - Provided brand UX and go-to-market strategy consulting to President.

One year project as Interim leader to help co-founders prep early stage healthcare software company for next phase of growth infusing customer-centric thinking.✔ Deployed new CRM, SFA, Product Management/UX stage-gate portfolio business processes and workflows. ✔ Lead generation, capture, conversion, and Q1 sales best in company history.✔ Re-branded SimCapture portfolio. Created regional catalogs. Launched MED360 interoperability platform.✔ Built distribution channels in ME, EUR and AP. Increased ME pipeline by 17x.

Us

One year project helping owner turn-around challenged 20 year old company delivering user experience software, labs, and services. Prepared for funding and growth. Returned lead to owner to execute exit.✔ Re-built all processes, staff, and infrastructure. Released delayed software.✔ Provided UX consulting with consumer electronics and ISV clients in South Korea, EUR, and US.✔ Established metrics and controls. Reduced direct costs___% Grew Top Line_____%✔ Created sales pipeline of ______prospects. Created high margin service contracts.

Pittsburgh, Pa, Us

Helped lead reputable firm that designs brands, interactive media, print, packaging and exhibits. Hired by partners to help grow consultancy during challenging time (70+ employees reduced to 29 operating at reduced comp).✔ Key contributor in repositioning firm. Together, we launched new brand in 9 months.✔ Managed transition with 400 clients. Grew geographic footprint. Diversified portfolio.✔ Acquired clients in software, healthcare, pharma, medical device, and life sciences.✔ YoY CAGR exceeded 110% in 2005 and 2006, 2007 results unknown. Increased staff 70%.

Milwaukee, Wi, Us

Launched User Experience Team at Allen-Bradley, appointed to founding management team of Rockwell Software and recruited back by President to serve as Director Global Strategic Marketing,✔ Invented valuable brand "FactoryTalk" and “Design-Operate-Maintain” positioning.✔ Directed product marketing, strategic planning, user experience, translation, use case development, and user assistance resources across 9 international campuses.✔ Led software business strategy. Coordinated strategy integration with other BU’s. Developed customer value delivery roadmap. Executed strategic alliances and M&A.✔ Global evangelist helped close sales in Europe, US, Canada, and South Africa.

# 4 global market share leader (at the time) in enterprise PLM software. Designed and led high performance team in the envisioning, design and prototyping of next generation PLM solutions.✔ Staffed function. Built 3 Usability Labs. Led “voice of customer” sessions at user group meetings. Increased customer productivity with software offerings.✔ Member 3 person team that led portfolio strategy activities for C-Level team.

Milwaukee, Wi, Us

Founding management team at start-up division of Rockwell Automation. Accountable for worldwide marketing communications, events, branding, UX, and globalization. Consolidated branding and customer experience of 12 product lines resulting from 8 M&A’s.✔ Created “RS” brand platform including RockSoft, RSView, RSLogix, and RSLinx.✔ Spearheaded design and construction of industry’s first usability labs. Reduced support burden for key products by 27%.

Boston, Ma, Us

GE Aviation Maintainability Engineering group. ✔ Pioneered digital solids modeling 3D Maintenance Simulation using CAD. This entailed integrating 3D data driven mannequins of 5th percentile female and 95th percentile male into Boeing nacelle and GE Aircraft Engine 3D models. ✔ Simulated physical assess envelopes, line of sight for visual inspection, and strength with the mannequins in shirt sleeve, arctic parka, and protective gear. This allowed us to increase design assessments and speed to market as these evaluations were previously completed with physical hardware prototypes that were manufactured.✔ My work was featured on the cover of many magazines and journals. GE Jet Service, GE Leading Edge and several international publications. Also presented at the SAE Pacific Aerospace and Technology Conference in Gifu, Japan.

Cranberry Township, Pa, Us

Included Wespace Inc. start-up team assignment.✔ Designed portable maintenance equipment use for aircraft avionics flight-line maintenance. ✔ First ruggedized touch interface laptop computer that plugged into avionics bus to interrogate health of avionics, provided interactive repair instructions, and ordered replacement parts.✔ At Wespace I designed experiment handling robotic equipment and the remote control and display for the Industrial Space Facility.

Bachelor’S Degree, Industrial And Product Design Hci

Strategic Marketing Management