Timothy Schiff Email & Phone Number

Atlanta, GA, US

South Central Region

Edmond, Oklahoma

Atlanta, Georgia

Administer the operation of hardware, operating systems and communication platforms related to Plant Administration and Manufacturing Execution Systems (MES; i.e., MQSERIES, MS Windows, MS Office, Lotus Notes, SharePoint, UDB, Client Server hardware, AS400, SCIM, GPMQ Apps, etc.). Knowledge and ability to work independently in the support of all plant MES.

Field incoming help desk requests from internal customers via telephone, and e-mail in a courteous and timely manner. Prioritize and schedule problem resolution. Build rapport and elicit problem details from internal customers.

Provide technical assistance, systems administration, and troubleshooting for business critical account management tools, hardware, and networks supporting more than 70,000 internal customers and field associates nationally. Resolve issues at the point of contact via telephone, remote access, and email. Escalate issues and coordinate resolutio between.

Managed a staff of three engaged in on site maintenance and support of PC based computer hardware. Worked with customers in person and over the telephone to determine needs and create hardware solutions within each customer's budget. Built and upgraded computers according to client specifications. Conducted troubleshooting and failure analysis to diagnose.

Provided desktop support and systems administration for a network consisting of 12 servers and 50 workstations. Managed install, upgrade, and enhancements projects for desktop and network hardware. Monitored network performance to preempt major systems issues. Conducted performance tuning in order to optimize the use of bandwidth and system capacity.Key.

Supervised staff for a retail provider of personal voice and data telecommunications products. Served as the in-house technical subject matter expert for hardware and software troubleshooting. Resolved customer issues as the escalated resources. Hired, trained, and mentored staff.