At Volano Software, we create custom software to make work flow. Solutions that improve the flow of your current processes — across all departments — and put you in a position for greater success. We bring together proven practices and technical expertise with your specific challenges and goals to improve how work flows through every area of your business. Not only do we build custom solutions for businesses of all types, we have also built our own stand-alone product - Action Card. Action Card is a mobile and web-based field management solution which simplifies how standards and best practices are managed across multiple locations. It helps users identify, track and reconcile action items critical to your compliance and standards. The software helps with operational challenges in the field such as inefficient processes related to store visits, feedback lag time and generating data that's non-actionable.

- Managed a variety of key accounts in the Midwest region spanning across multiple segments within the restaurant industry - Collaborated directly with client marketing group & agency partners including executive team members on program management and vision to maximize partnership and discover opportunities for program growth - Monitored client campaigns and overall program spend to ensure they are realizing an amazing value in Fishbowl's product/services and the investment is positive - Developed & delivered client presentations, focusing on program performance analysis as well as product/solution based overviews - Liaised with Fishbowl internal teams such as Finance, IT Operations, Business Intelligence and Marketing Services on behalf of clients

- Coached a team of account professionals with a hands-on approach leaning in to guide the way with outstanding issues, technical implementations and client program initiatives- Maintained and fostered executive-level relationships with key strategic clients. These touch points assisted in securing long-term partnership renewals including additional product/service investments - Coordinated client-related inquires across a wide array of internal groups including technical, professional services, and executive departments - Performed quarterly onsite business reviews including metrics overview, current client program landscape review and future program initiatives

Directed all aspects of Point of Sale accounts: Scheduled new installations, ordered necessary equipment, coordinated onsite training seminars, and prioritized follow up. Developed an installation process to better evaluate and analyze operations. This included creation of a customer questionnaire, installation manual, training manuals, and support documents. Supervised and coached a team of support personnel. This group was instrumental in increasing the capacity and productivity of the Point of Sale division.

Managed the operations and quality assurance area for a large multi-million dollar client. Coordinated weekly activities with each call centers managers to help increase customer satisfaction and overall sales of products. Organized the overhaul of a large product changeover.

Oversaw daily operations of four stores with annual sales volume exceeding $1.4 Million. Two stores maintaining sales volumes in the top five of all Maggie Moo’s nationwide