Tim’s journey to joining Sage:* Be one of the lead architects of the transformation of mobile operator, BT Cellnet to become O2, the UK’s leading mobile operator brand (During a 12 year career at O2, Tim rose to the position of Customer Director and then Strategy & New Business Development Director on the Executive Committee).
* Build for O2 a pipeline of new growth platforms and a capability to foster intrapreneurship which included the creation and launch of successful customer-led businesses such as giffgaff (revenues of >£400m) and O2 Wifi
*Co-found customer strategy consultancy Outwith Ltd* Appointed as lead architect or work stream leader for a diversity of businesses across sectors and around the world who are intent on customer-centric transformation, including Jaguar Land Rover, Multichoice SA, Welsh Water, Harvey Nichols, Camelot and Good Energy.
* Provide 1:1 mentoring and coaching support for C-level clients who have been given the opportunity and stretching responsibility of delivering a customer-led transformation.