Tim Keller Email & Phone Number

Rochester, New York, United States

• Direct six IT units: Client Services, Data and Digital Services, Networking, Platform Services, IT Security, and Project Management.
• Evaluate and develop IT policies and procedures.
• Set project priority and establish expectations.
• Coordinate IT Governance Committee.
• Ensure information security and data policies meet the City's needs.
• Oversee citywide IT operations.

Rochester, New York, United States

• Assume overall project leadership, including requirements gathering, scheduling, change, scope & risk management, budgeting, and stakeholder communications.
• Hold regular project meetings and prepare status reports for stakeholders.
• Develop and implement appropriate project methodologies and governance.
• Provide technical staff, project managers, and business analysts with project management training.
• Manage data collection and analysis of proposals reviewed by user departments.
• Coordinate vendor demonstrations and implementations.

Newark, NY

• Provides operational leadership in managing software applications support for two BOCES and 60 school districts across New York State.
• Lead a service delivery team supporting school district applications, including accounting, human resources, payroll, operations & management, and communications.
• Manages E-Rate services to districts that maximize federal reimbursements and discounts.
• Provides business plan modeling and project management focusing on maximizing cost savings and efficiencies to member districts.
• Responsible for the review and approval of school district instructional technology planning in adherence to NYSED guidelines.
• Produces and manages all service descriptions and the catalog of services for the organization.

Rochester, NY

• Directed all aspects of project initiatives to deliver innovative solutions to our customers.
• Oversaw project planning, cost estimation, and documentation to align with established budget.
• Developed Microsoft Windows Server, Active Directory, Microsoft Exchange, Microsoft SQL, and point-to-point VPN solutions, disaster recovery planning and implementation
• Enhanced business continuity planning efforts by leading disaster recovery projects and designing network architecture, e-mail, database, and disaster recovery systems for multiple locations.

• Led an enterprise systems management team that was responsible for integrating systems management applications resulting in lower operational and infrastructure support costs.
• Delivered an upgraded electronic software delivery and asset management system for over 45,000 desktops and servers resulting in over $2 M in savings per year.
• Developed and implement global technological strategy for systems management integration in eight countries.
• Improved the standardized problem solving process to clearly identify root causes, and define cost effective, accurate solutions.

• Performed statistical analysis, published elections related notices and materials, and database reporting.
• Participated on the New York State Board of Elections Technology Task Force for new technology initiatives.
• Provided database and statistical analysis, technical support, and desktop publishing to the Board of Elections staff

• Researched countywide issues and provided written reports providing legislators with pertinent data and information.
• Liaison between County Legislators and other officials ensuring that appropriate resources were expedited to resolve issues promptly.
• Provided day-to-day technical support for office PCs and software.
• Delivered statistical and budget analysis and desktop publishing services to various Monroe County Legislators.
• Managed constituent issues, communications, resolutions, and tracking.

Rochester, NY

Ms Ed, Education

Ba, History & Political Science

Aas, History

Education record

Activities and Societies: Swim Team, Soccer Team, Tennis Team, Yearbook