Tim Keller Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

• Direct six IT units: Client Services, Data and Digital Services, Networking, Platform Services, IT Security, and Project Management.• Evaluate and develop IT policies and procedures.• Set project priority and establish expectations.• Coordinate IT Governance Committee.• Ensure information security and data policies meet the City's needs.• Oversee citywide IT operations.• Prepare annual budget submissions.• Design staff evaluation framework; supports professional development.• Establish IT SLAs and monitor adherence to goals; address service delivery issues.• Develop performance measurement guidelines for the IT department.

Rochester, New York, United States

• Assume overall project leadership, including requirements gathering, scheduling, change, scope & risk management, budgeting, and stakeholder communications.• Hold regular project meetings and prepare status reports for stakeholders.• Develop and implement appropriate project methodologies and governance.• Provide technical staff, project managers, and business analysts with project management training.• Manage data collection and analysis of proposals reviewed by user departments.• Coordinate vendor demonstrations and implementations.• Identify process improvement opportunities and lead technology upgrades.• Coordinate resources for new technology application support.• Oversee the development documentation and integration of new business processes.• Provide timely updates to senior IT leadership.

Newark, Ny

Provides operational leadership in managing software applications support for two BOCES and 60 school districts across New York State.• Lead a service delivery team supporting school district applications, including accounting, human resources, payroll, operations & management, and communications.• Manages E-Rate services to districts that maximize federal reimbursements and discounts.• Provides business plan modeling and project management focusing on maximizing cost savings and efficiencies to member districts.• Responsible for the review and approval of school district instructional technology planning in adherence to NYSED guidelines.• Produces and manages all service descriptions and the catalog of services for the organization.• Design, produce, write, and edit print and video solutions to improve organizational service offerings and capabilities awareness.

Rochester, Ny

Directed all aspects of project initiatives to deliver innovative solutions to our customers. • Oversaw project planning, cost estimation, and documentation to align with established budget.• Developed Microsoft Windows Server, Active Directory, Microsoft Exchange, Microsoft SQL, and point-to-point VPN solutions, disaster recovery planning and implementation• Enhanced business continuity planning efforts by leading disaster recovery projects and designing network architecture, e-mail, database, and disaster recovery systems for multiple locations.

Led an enterprise systems management team that was responsible for integrating systems management applications resulting in lower operational and infrastructure support costs.• Delivered an upgraded electronic software delivery and asset management system for over 45,000 desktops and servers resulting in over $2 M in savings per year.• Developed and implement global technological strategy for systems management integration in eight countries.• Improved the standardized problem solving process to clearly identify root causes, and define cost effective, accurate solutions.

• Performed statistical analysis, published elections related notices and materials, and database reporting.• Participated on the New York State Board of Elections Technology Task Force for new technology initiatives.• Provided database and statistical analysis, technical support, and desktop publishing to the Board of Elections staff

• Researched countywide issues and provided written reports providing legislators with pertinent data and information.• Liaison between County Legislators and other officials ensuring that appropriate resources were expedited to resolve issues promptly.• Provided day-to-day technical support for office PCs and software.• Delivered statistical and budget analysis and desktop publishing services to various Monroe County Legislators.• Managed constituent issues, communications, resolutions, and tracking.

Rochester, Ny

Ms Ed, Education

Ba, History & Political Science

Aas, History

Education record

Activities and Societies: Swim Team, Soccer Team, Tennis Team, Yearbook