Responsible for a limited portfolio of customers across the Media, Technology and SI industries.

In his role as a RFS sales leader, Tim was responsible for working with IBM's existing clients to shape and execute new projects and new workloads. As part of the Sales Leader role, Tim waa personally accountable for metrics, performance and growth on each of his aligned contracts & continuously drove to achieve the outcomes set by the business.Passionate about developing a successful client relationship on his accounts, driving client satisfaction upwards from both a performance and relationship point of view. This has required Tim to develop his leadership and integration skills, taking a teaming approach to improve the end to end (project inception through to delivery and invoicing) process, in turn maximising project revenue. His remit also extended to generating new project opportunities through proactive engagement with the client, as well as growing and extending existing project opportunities.In 2016 he undertook a global role, working with a wider team across three geographies's where he was responsible for ensuring that client satisfaction was successfully enhanced across those time zones.

The leader of the RFS business and focal point for both the RFS process and the manage project opportunities to signature.As part of the Leader role, I was personally accountable for metrics, performance and growth on my aligned contracts & continuously drove to achieve the outcomes set by the business on one of IBM's medium sized accounts.My role extends to generating new project opportunities through proactive engagement with the client, as well as growing and extending existing project opportunities.This role has drawn upon my leadership & integration skills, managing a small team maximising the project business on my account through teaming & execution of the process, also integrating both the Czech Republic and South African geographies of the client organisation.I been demonstrably responsible for improving client satisfaction, the achievement I am most proud of.