Operation Bridge Manager (OBM)

Propel and monitoring solutions

HPE Propel

Implemented a new cloud based BSM 9.25 environment with BPM, RUM and SLM, and provided training and knowledge transfer to support staff

I am implementing SLAs for new IT solutions for internal and external customers based on BSM SLM (fed by SiteScope, RUM & BPM). I planned and implemented the upgrade and replatforming of the RUM infrastructure (now using new Probes on v9.25). This is now resilient with SPOFs removed and all traffic going through aggregators to the Probes so it can be filtered and redirected as required. I defined and documented the processes around the infrastructure and provided internal training.

Technical lead for the HP BSM environments in Lloyds Banking Group. This involves designing and implementing a BSM 9.01 environment and advanced end user monitoring solutions for Business Services such as Internet Banking (covering the Lloyds TSB, Halifax and Bank of Scotland brands) using Real User Monitoring and Business Process Monitoring. Lead the upgrade to BSM 9.12 in January 2012.

Systems Management Technical Lead in the HP Business Availability Center (BAC) product family. I worked in a small team that delivered end user monitoring for Branch user applications which transformed service performance and availability. In 2010, I setup and managed a Real User Monitoring environment in BAC 7.5 to monitor an Internet Banking application with 1.5 million users a day

Systems Management Technical Specialist working with Tivoli monitoring toolsets. Roles have included the exploitation of the Tivoli product set to monitor and manage more than 3000 Windows and Unix servers across the Branch network and the Data Centres. Key roles and successes included:• Proactive support of the Tivoli infrastructure and delivered solutions to improve stability and reduce support requirements.• Trained others in the Tivoli product set and the principles of Systems Management.• Implemented Systems Management solutions for key services, for example: Treasury, Internet Banking, Intranet and the Branch network.• Saved £1.5m from a £3m IBM Tivoli license reconciliation bill by challenging the results and identifying flaws in IBM’s assessment procedures (Assess). Also worked with IBM to develop a new accurate tool to replace it.• Influenced, developed and tested monitoring standards for AIX, Windows 2000 and 2003 platforms.• Provided excellent service and support for the Tivoli environments during working hours and on the 24x7 Out of Hours support rota.• Responsible for reviewing, quality checking and signing off Tivoli detailed (level 3) designs before they are submitted for implementation.• Successfully upgraded Tivoli environments for the Windows 2003 compliancy program.• Significantly reduced the number of events sent to IT Operations for the Message Management project.

Building, implementing and configuring Windows servers for the central management of the Branch network. This included end-to-end assembly, installation, manual build and configuration to specification within the data centres. Management of Commercial Banking IT systems, focusing on implementation and support. This included the roll-out of the Commercial Banking Intranet site, as well as server and workstation designs and builds. The Commercial team was isolated from the rest of Group IT. In this environment, it was important to work well together in the team, as well as being self motivated. Flexible working hours and regular travel were required to meet deadlines.

Provided Management Information for Business Units and IT areas such as the Mortgage Unit, Credit Policy and Service Management to analyse, design and implement solutions. These consisted of on-line data views and paper based reports distributed across the Group from Area Directors to individual Branches. The main development tool used was SAS on z/OS. Managed and implemented a quality improvement programme as part of the European Foundation for Quality Management. This included the analysis, design, implementation and support of new printing facilities for a large department of Programme and Project Managers.