Tim S. Email and Phone Number

Oversee taproom and kitchen processes to ensure efficient and successful practices. Interpret financial data, including COGS data, P&L statements, and KPIs to create monthly Performance Business Reviews to present to COO and help drive business. Hire and develop staff to promote company standards and grow within individual roles. Apply systematic approach to ensure effective business processes are in place and align with strategic goals.

Responsible for all recruiting processes, including job postings, interviewing, hiring, and onboarding, assist in creation of brewery promotion of new products and events, manage backend operations and functionality of Arryved POS, create company, market and cost analyses on a quarterly basis to present to ownership, manage social media accounts and engage with audience, develop weekly employee schedules base on employee availability and day to day requests, actively communicate and engage with patrons to establish a welcome environment and loyal regular basis.

Manage multiple social media pages for different companies and brands. Bolster online presence of brands by monitoring online analytics, and adapting postings based on findings. Moved existing eCommerce data of a company over to new platform. Conducted market research to locate potential new clients for a small business wholesale line. Communicate with clients of market trends, product lines, and new merchandise. Continue communication with clients to further grow wholesale line and relationship, as well as provide support when necessary.

Responsible for proactively and reactively working with clients, promptly resolving client needs and providing premium customer service with a precise attention to detail, assisted with processing money movement and other financial transactions and worked with the home office to ensure accurate account set up and resolve issues. Also assisted helping to maintain client files and records in accordance with compliance policies.

Supported new hires through the onboarding and orientation period, utilizing Infor/Lawson HRIS. Managed the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting and onboarding in conjunction with the hiring manager.Key Accomplishments:• Manage and guide 40+ files at one time through the hiring and onboarding process, requesting documentation when necessary, i.e. certifications, exam results, etc.

Responsible for the coordination, administration and oversight of the statewide Flu Vaccine Clinic program. Solely accountable for the ongoing tracking, monitoring, evaluation, reporting and analysis of benefit enrollment statistical and financial data. Duties include but are not limited to, compiling data, designing reports, analyzing data, providing feedback, and recommending solutions to ensure statistical and financial data is accurate and tracking mechanisms are improved upon. Key Duties:• Administer flu vaccines to eligible State of Michigan government employees, occurring in over 100 statewide flu vaccine clinics via site coordinators.• Collect, analyze, and evaluate compliance to ensure performance guarantees and service level agreements are met under seven different vendor contracts, including but not limited to health, vision, dental, and life insurances.• Conduct research and analysis based upon statistical, budgetary data and trend results for the State Sponsored Group Insurance Fund (SSGIF).

Functioned as the primary employee contact with the State of Michigan for an inbound call center. Applied previous call center knowledge and case management tools to assist customers while using industry best customer service practices. Key Duties:• Assist an average of 60 customers daily with numerous human resource transactions including health, dental, and vision insurances and voluntary & involuntary payroll deductions. • Utilize knowledge of financial functions to process payroll including wage assignments, and tax forms.

Directed the processing of mortgage loan applications to closing. Developed loan files and order/collect documents including credit report, Verification of Employment, Verification of Deposit, and Verification of Mortgage to process first mortgage and home equity loans. Key Duties:• Reviewed all loan information/documentation to ensure accuracy and completeness required to properly process loans for upwards of 40 mortgage applications at any given time. • Requested home appraisals and title work for applications, and reconciled to application.

Traveled between 13 different branch locations in the Greater Lansing area to meet with applicants to discuss their credit worthiness based on information pulled from their credit reports. Performed underwriting for approximately 20 consumer loan products daily including equity and auto loans. Key Duties:• Utilized excellent customer services while educating and assisting members with specialty accounts including IRA’s, HSA’s, and business accounts.

Analyzed consumer credit reports and applications to educate them on blemishes on their credit report and ways in which to fix those problems. Underwrote consumer loan products including auto loans and credit cards. Stayed abreast of product/financial services to offer members additional products. Key Duties:• Performed thorough analysis of applicants’ credit history to determine credit worthiness of 40 to 50 loan applications daily, and notified applicants of decisions over-the-phone.