Analyze clients’ current business practices and association management system usage. Recommend methods and procedures to improve member engagement and operational efficiency. Direct iMIS implementation, service, and development teams in analyzing, configuring, deploying, and supporting iMIS implementations and upgrades for a wide range of association and nonprofit clients. Project Manager for ecommerce and bridge implementation projects for 200+ clients from requirements analysis through deployment. Maintain communications with key personnel to ensure implementation meets project goals across multiple departments. Quote, plan, and track project budgets. Led company to successfully implement Agile development process, improving company productivity and revenue generation. Currently manage Agile development and service teams as ScrumMaster.Have successfully led over 100 ecommerce and learning management system implementations, optimizing communications between business and technology operations, resulting in streamlined processes and increased sales for our clients.Regularly contracted by clients for design studies to perform analysis of AMS and information technology operations in order to recommend and implement improvements to those processes.Speaker at annual NiUG International Discovery Conference. Topics have included: Improved business operations, Social Media Strategy, and ecommerce integrations.

Direct operations of association’s technology department. Responsible for department's strategic and operational plans and implementations. Manage multiple outside business and technology vendors supporting information technology department and other association staff. Supervise technology and interdepartmental staff teams. Responsible for preparing and managing association's information technology capital and operational budgets.Increased staff productivity and efficiency, while improving overall customer support capabilities, by leading the association's customer relationship management system (CRM) implementation.Improved data entry and integrity, security, and data management for the Great American Beer Festival and World Beer Cup, the premier professional beer evaluation competitions in the world, through implementation of a one of its kind online registration system. Improved overall staff operational efficiency by implementing a scheduled hardware and software upgrade program.

Responsible for coordinating medical and security personnel and logistics for temporary medical facilities providing primary care to local patients.Planned, coordinated, and executed reconstruction operations between local government, local population, United States government, United Nations, and non-profit aid agencies.Developed and taught courses on leadership, operational planning, budgeting, resourceallocation, and personnel management.

Brightpod, an Ericsson funded start-up, provided subscription-based services allowing client businesses to provide wireless access to web and server-based content and applications to their employees, customers, and business partners.Sales Engineer supporting the company sales team. Evaluated wireless products and services, designed solutions, and implemented service offerings. Reduced sales cycle by developing company technical support database for sales team.Established development schedules and resource tracking for customer wireless applications implementations.

J.G. Van Dyke and Associates provided security engineering, systems integration, and directory services implementation to U.S. government agencies, such Department of Defense, National Security Agency, and the Federal Deposit Insurance Corporation. Prepared and presented cost and sensitivity analysis of new contracts and modifications, as well as status reports, briefings, technical analysis documents, and white papers to executive level Department of Defense personnel. Tracked and reported progress, tasks and budget of the multi-million dollar Defense Information Systems Agency (DISA) Defense Messaging System (DMS) implementation contract. Developed the planning document for the design, testing, and installation of the Top Secret/Collateral Defense Messaging System.

Provided expert leadership, training, and mentoring to 30+ highly trained soldiers in fields ranging from communications to planning and logistics.