Tim Lopez Email & Phone Number

Portland, Oregon Metropolitan Area

As the Director of Client Success at Matrix Networks, I lead a team of dedicated professionals committed to driving our clients' success through innovative solutions made simple. My role is to ensure our clients maximize the value of their investment, fostering long-term partnerships built on creativity, reliability, and trust. Our team accomplishes this through:• Strategic Problem-Solving: Collaborating with clients to creatively solve business challenges using innovative technology solutions.• Efficient Project Management: Overseeing systematic implementation processes that ensure timely, impactful deployments.• Support Excellence: Providing high-level post-implementation support, addressing escalations with efficiency and care.• Ongoing Education and Engagement: Ensuring clients are empowered through continuous product training and strategic guidance, driving full utilization and satisfaction.

Portland, Oregon Area

As the Client Success Supervisor at Matrix Networks I lead a group of multi-talented professionals with the overall goal of helping our clients get the most value out of their Matrix-provided technology. We do this as a unified team through:• Creatively solving business challenges with cutting edge technology • Implementing those solutions with a systematic Project Management process• Post-implementation support escalations• Ongoing product education and training

Portland, Oregon Area

As an Account Executive my primary roles are to build and maintain relationships with new and existing client accounts, and to be an expert in designing and proposing the technology solutions that we offer at Matrix Networks. I do this by focusing on the following tasks:• Initiate and lead conversations surrounding technology by scheduling appointments, delivering sales presentations, and writing proposals based on a company's needs.• Execute on projects by building rapport with businesses, explaining product features and benefits, overcoming objections and negotiating agreements.• Provide excellent client service to existing accounts by communicating product updates, as well as creating detailed service orders for dispatch.

Beaverton, Or

• Coached graduates in their job search and developed networking relationships to help them transition into their new career.• Procured new job orders with cold calls and email marketing to place graduates with a quality employer in their field of study.• Assisted the department in achieving the highest placement percentage in the school’s 10-year history.• Wrote, designed and taught various workshops on job search strategies, resume preparation and interview skills.

Beaverton, Or

• Responsible for retention, growth and management of accounts.• Provided effective client/prospect interaction to meet their individual, long term needs.• Provided professional sales representation and phenomenal customer service.• Assisted in all aspects of product development, sourcing, and internal marketing.• Researched global standards for safety in the industrial workplace.• Tested prospective and existing products including labeling systems, printer supplies, software, and accessories.

Portland, Oregon Area

• Founded and operated this online bookstore, managing all orders, shipping and customer service. • Perfect (100%) customer service ratings over the course of two and a half years. • Grew the business from an inventory of 100 books to an inventory of 20,000+

Portland, Or

• Managed a variety of weekly youth programs (6th grade-college seniors) for 80-100 students. • Organized, marketed and implemented 92 events for a variety of target audiences.• Recruited, trained and mobilized a team of up to 60 volunteers. Grew the volunteer base from 3 to 60.• Managed the ministry budget and made high-impact decisions in high-pressure situations.• 45-60 minute public speaking twice per week.• Administrated every aspect of community-targeted programs and events, including marketing, accounting and operations.• Communicated with, encouraged and provided resources for the parents of 200 families via a monthly newsletter. • Designed and managed the ministry website and social media accounts. Skilled in web design using HTML and CSS.• Demonstrated advanced competency in the use of Microsoft Word, Excel, Outlook, PowerPoint, and Publisher, as well as MediaShout (mixed media presentations), Final Cut (video editing) and Photoshop (graphic design).

Portland, Oregon Area

• Taught five after-school classes at this local public middle school in the SUN (Schools Uniting Neighborhoods) program. • Facilitated large group recreational activities without direct supervision.See samples of the work these middle schoolers accomplished below.

Estacada, Or

• Supervised summer staff, managing the performance of each staff member and planning nine staff events.• Directed a camp of about 100 students and staff, fulfilling several administrative and programmatic roles.• Wrote, designed and delivered nine 60-minute presentations for 180 students and staff at the 2010 High School Camp.

Master Of Arts (Maml)

Bachelor Of Arts (B.A.)

Education record