Establishing the approach / methodology, best practices, and capacity for delivering large complex transformational programs.

Hired into this role to build out the operational infrastructure for growth for this privately held startup and a pioneer in consumer whole genomic testing. Senior Executive responsible for leading and growing the team of 40+ in technology onshore and offshore professional services, customer service, and operations professionals supporting the delivery of 10+ genomic products delivered to customers via a custom designed enterprise platform using industry cloud software and business applications  Led the professional services teams (as the program manager & product manager) that analyzed, defined, designed, and then implemented the firm’s complex, integrated, cloud based, enterprise software platform and business applications that automates the complex, end-to-end workflow, providing the processing capacity of 500 whole genome tests a month and establishing the frameworks to reach the targeted throughput of 1,000 and eventually 10,000 test per month in 2019 In collaboration and partnership with the executive team, departments leaders, and with internal and off-shore professional services teams, developed and implemented the strategic direction for customer, product enhancements and their implementation in line with the firm’s vision and business strategy to support data analytics through machine learning / artificial intelligence of big data and the flexibility to onboard new products/test within minutes (vs. months)  Oversaw the strategic design, development, and software implementation of the firm’s multi lingual digital experience (website, mobile) for the 4 business channels across North America, Europe, and China with internal and off-shore professional services teams which enabled the automation of documentation management across multiple languages for web and reporting content

Hired as a Senior Executive to support the COO and his executive team in re-defining the mass customization platform for the world-wide operation. Led the annual, strategic planning process for the mass customization group, cumulating in the strategic plan and budget

Hired as a Senior Executive for overseeing the delivery of the client’s design, development and implementation of healthcare technology solutions and for implementing new software development life cycle (Agile) firm wide. Led the definition, implementation, and adoption of the agile software development lifecycle (SDLC) initiative in partnership with the leadership team for the internal and offshore professional services teams which enabled the firm to achieve revenue and profitability goals and measures for ensuring operational excellence Hired, trained, and built the project and program management team to deliver the customer focused solutions, the necessary analytical tools and processes, management reporting, and technical training to support the ongoing business operation

Recruited to build the company’s internal operation and lead the strategic R&D initiatives to build out the product and platform capability while ensuring delivery of client product implementations. Led the 20+ software, marketing, and game development personal supporting 3 channel partners and the U.S. direct sales force which led to a profitable business and a successful exit  Conceived, designed, and led the implementation of the enterprise software platform that automated the generation of the games (the product) that reduced development time from 26 to 5 weeks and reduced the associated unit costs from $ 80K to < $15K

Hired as a Senior Delivery leader responsible for building the firms’ Travel and Transportation delivery capability.  Built the Travel and Transportation industry delivery team and supporting operational capabilities and training from 17 to 500+ professionals

Hired as a strategic, technology, and change management consulting Partner focused on Healthcare and Financial.

 Promoted to a Senior Executive for leading a 200+ person IT organization supporting the daily operations for 300+ demanding equity investment professionals worldwide and $500B+ in assets under management  Led 3 key, complex, and large strategic business initiatives for improving the operational capabilities for equity order management system, portfolio management, and publication and distribution platform Led a change management initiative to adopt agile application development methodology, created strategies to enhance user experiences, adopted a new product model concept, and implemented associated metrics to measure performance and success

 Hired into this high-profile position for leading best-in-class IT initiatives impacting all 45,000 employees throughout Fidelity’s global operations; Collaborated with elite team of business and IT professionals evaluating 20+ large-scale software development projects to ensure technical integrity and financial success. Managed through a period of organizational transformation with new C-level leadership

 Positively impacted Sapient’s profitability by implementing best-practice business processes in Finance, Legal, HR, IT and Operations impacting all 5,000 Sapient employees at 17 operating locations around the world which reduced G&A as a percentage of revenue from 28% to 22% in one year Established global operations center/help desk/call center in India and created metrics/KPIs for all operations (e.g., Finance, HR, Customer Service)

 Promoted to UK position to orchestrate another turnaround of a non-performing business unit ($70M practice with 700 consultants, 50% of them in India) and achieved/surpassed all turnaround objectives of growing profit margin from ~4% to 12% within 12 months while increasing revenue 30% and successfully re-established Sapient brand in UK market Introduced business development strategies, redefined market position and message, recreated client delivery system, enhanced internal business processes and introduced best practices for all core operating functions Rebuilt leadership team and created effective succession plan which improved morale from lowest to second highest in the firm while reducing voluntary turnover to second lowest in the company

 Led a turnaround, market repositioning and return to profitability of $18M, 200-consultant organization Reinvigorated the workforce and transitioned the business from the lowest morale to highest Led a massive process redesign/improvement program supported by the entire team

Partnered with CEO of newly formed Communications Business Unit to build and lead new venture. Defined organizational and operating structures, created business processes, recruited/trained/led a staff of 200+, defined sales and marketing objectives and developed a portfolio of business metrics (e.g., AP, AR, Contracts, Expenses, Hiring, Delivery, Quality). Shared P&L and operating leadership responsibility.• Driving force in building new business unit from $2 million to $75+ million in annual revenue. • Instrumental in capturing key accounts (e.g., Verizon, Sprint, Nextel) within the rapidly diversifying and highly competitive communications industry.

Member of 4-person management team leading business unit through accelerated growth and expansion. Dual responsibility for managing major client engagements and internal process improvement initiatives.• Contributed to $18 million in revenue growth within one year.• Led implementation of comprehensive, gas pipeline management system for one of the largest natural gas transmission companies in the US. Project reduced client operating costs by $12 million.• Responded to massive operating changes following energy industry deregulation and developed/ delivered a unique client marketing solution for a major gas supplier operating nationwide.

Promoted from Project Manager to Director of Program Management with bottom-line project P&L responsibility for multiple, large-scale client consulting projects. Partnered closely with key executives of client companies/organizations to understand their business objectives and ensure on-time, on-target project delivery and execution. Led a professional and support team of 125+.• Designed/implemented fully integrated Internet banking solution for leading US financial institution. • Led design of $22 million global integrated logistics management system for the US Marine Corps.• Designed global sales compensation system and securities trading system, both still in use today.• Honored with Sapient’s Leadership Core Value Award for Project Management Training Program.

Promoted rapidly through several increasingly responsible consulting assignments with some of the world's leading financial services companies and management consulting firms. Far exceeded all performance goals in each assignment.Senior Consultant - Andersen Consulting - NYC HeadquartersMBA Intern (Finance) - American Express - NYC HeadquartersCorporate Financial Analyst - Chemical Bank - NYC Headquarters