Tim Smith Email & Phone Number

Greater Boston Area

Greater Boston

Establishing the approach / methodology, best practices, and capacity for delivering large complex transformational programs.

Danvers MA

Hired into this role to build out the operational infrastructure for growth for this privately held startup and a pioneer in consumer whole genomic testing. Senior Executive responsible for leading and growing the team of 40+ in technology onshore and offshore professional services, customer service, and operations professionals supporting the delivery of.

Waltham MA

Hired as a Senior Executive to support the COO and his executive team in re-defining the mass customization platform for the world-wide operation. Led the annual, strategic planning process for the mass customization group, cumulating in the strategic plan and budget

Cambridge, MA

Hired as a Senior Executive for overseeing the delivery of the client’s design, development and implementation of healthcare technology solutions and for implementing new software development life cycle (Agile) firm wide. Led the definition, implementation, and adoption of the agile software development lifecycle (SDLC) initiative in partnership with the.

Greater Boston Area

Recruited to build the company’s internal operation and lead the strategic R&D initiatives to build out the product and platform capability while ensuring delivery of client product implementations. Led the 20+ software, marketing, and game development personal supporting 3 channel partners and the U.S. direct sales force which led to a profitable.

Wellesley, MA

Hired as a Senior Delivery leader responsible for building the firms’ Travel and Transportation delivery capability.  Built the Travel and Transportation industry delivery team and supporting operational capabilities and training from 17 to 500+ professionals

Wellesley MA

Hired as a strategic, technology, and change management consulting Partner focused on Healthcare and Financial.

 Promoted to a Senior Executive for leading a 200+ person IT organization supporting the daily operations for 300+ demanding equity investment professionals worldwide and $500B+ in assets under management  Led 3 key, complex, and large strategic business initiatives for improving the operational capabilities for equity order management system, portfolio.

 Hired into this high-profile position for leading best-in-class IT initiatives impacting all 45,000 employees throughout Fidelity’s global operations; Collaborated with elite team of business and IT professionals evaluating 20+ large-scale software development projects to ensure technical integrity and financial success. Managed through a period of.

 Positively impacted Sapient’s profitability by implementing best-practice business processes in Finance, Legal, HR, IT and Operations impacting all 5,000 Sapient employees at 17 operating locations around the world which reduced G&A as a percentage of revenue from 28% to 22% in one year Established global operations center/help desk/call center in India.

 Promoted to UK position to orchestrate another turnaround of a non-performing business unit ($70M practice with 700 consultants, 50% of them in India) and achieved/surpassed all turnaround objectives of growing profit margin from ~4% to 12% within 12 months while increasing revenue 30% and successfully re-established Sapient brand in UK market.

 Led a turnaround, market repositioning and return to profitability of $18M, 200-consultant organization Reinvigorated the workforce and transitioned the business from the lowest morale to highest Led a massive process redesign/improvement program supported by the entire team

• Partnered with CEO of newly formed Communications Business Unit to build and lead new venture. Defined organizational and operating structures, created business processes, recruited/trained/led a staff of 200+, defined.
• Driving force in building new business unit from $2 million to $75+ million in annual revenue.
• Instrumental in capturing key accounts (e.g., Verizon, Sprint, Nextel) within the rapidly diversifying and highly competitive communications industry.

• Member of 4-person management team leading business unit through accelerated growth and expansion. Dual responsibility for managing major client engagements and internal process improvement initiatives.
• Contributed to $18 million in revenue growth within one year.
• Led implementation of comprehensive, gas pipeline management system for one of the largest natural gas transmission companies in the US. Project reduced client operating costs by $12 million.
• Responded to massive operating changes following energy industry deregulation and developed/ delivered a unique client marketing solution for a major gas supplier operating nationwide.

• Promoted from Project Manager to Director of Program Management with bottom-line project P&L responsibility for multiple, large-scale client consulting projects. Partnered closely with key executives of client.
• Designed/implemented fully integrated Internet banking solution for leading US financial institution.
• Led design of $22 million global integrated logistics management system for the US Marine Corps.
• Designed global sales compensation system and securities trading system, both still in use today.
• Honored with Sapient’s Leadership Core Value Award for Project Management Training Program.

Promoted rapidly through several increasingly responsible consulting assignments with some of the world's leading financial services companies and management consulting firms. Far exceeded all performance goals in each assignment.Senior Consultant - Andersen Consulting - NYC HeadquartersMBA Intern (Finance) - American Express - NYC HeadquartersCorporate.

Mba, Finance, Management & Information Systems

Bs, Operations Research & Industrial Engineering