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Tim Solomon is listed as Senior Consultant, Research at NAB, a with 28659 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at wealthinsights.com and a matched LinkedIn profile for Tim Solomon.
Tim Solomon previously worked as Research Manager at Nab and Customer Insights Manager at Citi. Tim Solomon holds Professional Banking Fundamentals from Finsia.
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I work with organisations to take measurable action by leveraging vigorous research methods and robust analytics. Effective research requires a deep understanding of a problem and business objectives, and I focus my attention to ensure I solve the right problem for stakeholders to enable impactful actions.Over the past decade I have conducted customer research in the financial services industry with clients including the Big 4 banks, and large wealth managers such as Vanguard, IOOF, and Perpetual. Working at NAB, I lead the Citi and white label customer feedback program and conduct product and marketing research, working with stakeholders across the globe.I am experienced in quantitative and qualitative research, design thinking, project management, data analytics, segmentation, customer experience improvement, and critical and strategic thinking.
Listed skills include Data Analysis, Project Management, Qualitative Research, Quantitative Research, and 8 others.
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A career timeline built from the work history available for this profile.
Sydney, New South Wales, Australia
- Leading NAB’s White Label NPS program operations.- Helping the business analyse and identify issues to drive customer experience improvement.- Setting customer experience targets with the Executives and senior leaders, and helping devise action plans to meet them.- Steering cross-functional teams to migrate complex data sources to NAB’s new banking platform to support NPS measurement.
Sydney, New South Wales, Australia
- Running Citi’s NPS program including operations and developing insights and recommendations to improve customer outcomes.- Leading the migration of Citi’s extensive NPS program (Citi branded and white label partners including Qantas, Coles, Kogan, etc.) from global systems to NAB’s infrastructure. Leading a team and advising stakeholders covering offshore teams, vendors, and NAB staff ensuring a seamless and timely migration.- Research SME advising various teams on bespoke research approaches that ensure key business objectives are met.
Sydney, Australia
- Managing Citi’s customer feedback and NPS programs in Australia and disseminating insights to all levels of the local organisation from the CEO to front-line managers. - Proactively seeking out opportunities to improve product offerings and customer experience with a data-driven approach. - Collaborating with stakeholders globally to understand their objectives and propose and manage bespoke research and analytics projects with action-oriented recommendations.
Sydney, Australia
- Leading a team to produce industry-leading syndicated business intelligence reports providing timely analysis on key industry developments, branding, bench-marking, and highlighting opportunities and challenges for clients. The reports are linked to numerous executive KPIs - Keeping abreast of key industry trends through qualitative research, monitoring of industry developments, and discussions with stakeholders- Designing research questionnaires, conducting statistical analysis, and moderating focus groups with financial planners- Communicating with clients to understand objectives and designing quantitative studies to meet business requirements- Preparing bespoke reports and presentations turning complex data into actionable insights- Managing operations including business strategy and planning, information systems implementation, website development, product development, supplier management, and budgetingWealth Insights is a specialist market research and consultancy business focused exclusively on the wealth management industry. As Australia's leading provider of syndicated (industry-wide) market intelligence to wealth managers, clients include many of Australia's largest fund managers and platform providers. www.wealthinsights.com
Sydney, Australia
- Project managed quantitative and qualitative research projects ensuring timely completion and high quality output- Contributed to qualitative analysis and reporting on multiple bespoke projects- Analysed and interpreted large data sets to extract meaningful insights- Produce ad-hoc brand tracking reports measuring advertising program impact
Sydney, Australia
- Analysed and interpreted multiple data sources along with rigorous quality assurance - Monitored survey fieldwork ensuring high quality data output
Other employees you can reach at nab.com.au. View company contacts for 28659 employees →
Matthew Revell
Colleague at NabNew South Wales, Australia
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Christopher Hill-Donovan
Colleague at NabGreater Melbourne Area, Australia
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Nazan Kati
Colleague at NabGreater Melbourne Area, Australia
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Prachi Gupta
Colleague at NabDocklands, Victoria, Australia
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Sasha Mcfall
Colleague at NabVictoria, Australia
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Pike Chen
Colleague at NabGreater Melbourne Area, Australia
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Jenna Duff
Colleague at NabQueensland, Australia
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Feng Y.
Colleague at NabGreater Melbourne Area, Australia
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David Yenhey Wong
Colleague at NabGreater Melbourne Area, Australia
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Jack Burke
Colleague at NabGreater Melbourne Area, Australia
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Quick answers generated from the profile data available on this page.
Tim Solomon works for NAB.
Tim Solomon is listed as Senior Consultant, Research at NAB.
AeroLeads has found 1 work email signal at @wealthinsights.com for Tim Solomon at NAB.
Tim Solomon is based in Sydney, New South Wales, Australia while working with NAB.
Tim Solomon has worked for Nab, Citi, and Wealth Insights.
Tim Solomon's colleagues at NAB include Matthew Revell, Christopher Hill-Donovan, Nazan Kati, Prachi Gupta, and Sasha Mcfall.
You can use AeroLeads to view verified contact signals for Tim Solomon at NAB, including work email, phone, and LinkedIn data when available.
Tim Solomon holds Professional Banking Fundamentals from Finsia.
Tim Solomon is listed with skills including Data Analysis, Project Management, Qualitative Research, Quantitative Research, Business Strategy, Marketing Strategy, Market Research, and Business Analysis.
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