Assisted with migrating over 100 users from/to 2 different Microsoft Active Directory domains.Assisted with the migration, upgrade, and management of Microsoft Exchange environments.Setting up, configuring, monitoring, diagnosing and troubleshooting many wired and wireless networking solutions.Assisted in tear down, relocation, and re-assembly of company's computer infrastructure.Worked with end users on all desktop, laptop, and mobile issues to find, and quickly apply, solutions for the user.

Planning and development of long-term strategic goals for systems and software.Manage mission critical BAS servers, networking components, and hardware.Conduct research on client/server hardware, software and protocols in support of procurement and development efforts.Install, configure, support, and troubleshoot Operating Systems, IBM TRIRIGA, and SQL Server.Field incoming problem tickets and help desk calls from end users to resolve application and software issues within servers, building automation controls databases, and other mission critical software/hardware.

Remotely resolve hardware and networking conflicts, issues, and failures in which no additional hardware is needed.Identify failing hardware components and quickly supply customers with replacement hardware.

Assisted in the sales of computers and accessories.Helped customers find all accessories they need by providing the customer with full computer solutions.Assisted with the installation and configuration of many computers via Circuit City's firedog technical services bench.Aided in the upkeep of various departments by fronting, dusting, and organizing.Aided in the resolution of customer service issues.