Tim Stear Email & Phone Number

Peachtree Corners, Georgia, United States

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma, United States

DeatschWerks, Oklahoma City, OKManaged 23 employees within ProductionOperations, Technical Operations, andReceiving/Shipping Departments. ManagedCustomer Call Center and Warranty Administration.Guided, coached and lead project teams,delegating tasks, evaluating performance andprogression of project pace.Oversaw training for customers and employees onfuel systems components and functionality.Performed quality control for all DeatschWerkscomponents.Developed technical process improvements tooptimize resources and technical data sheets.Led Product Development.Coordinated with suppliers at SEMA Show.Supply Chain Management-setting up suppliers withnew orders then transferring responsibility toInventory Manager.

Oklahoma City, Oklahoma

Warren CAT, Oklahoma City, OKManaged five product support groups, TC(Technical Communicators), Service Training,Warranty Administrations, CSA (Customer ServiceAgreements), Cat Connect and ISO9000.Managed budgets for all five groups approx 5M per yearSuccessfully increased training revenue from $200kto $1.3M in less than six months.Administered key KPI's, sales and service processesfor CSA group and led group to operating in black.Tech Wars team member and skills development.Oversaw CSP (Career Skills Program) Military/WarrenCAT program to develop Military personnel for shopenvironment.Gathered and analyzed data from connectedengines. Presented reports to customers onperformance of equipment.

Mossville Il

Managed 24 product support service engineers thatinvestigated and resolved dealer/customer productissues and supported new product introductions.Tracked weekly quality reports, data analysis, partssales, parts kitting and warranty reports, looking fortrends and product related issues.Managed number one commercial issue forCaterpillar with daily updates to upper-levelmanagers and bi-weekly updates to Vice Presidents.Provided leadership and guidance to WorldwideParts Team on parts inventory, support dealernetwork with 24/7 support on commercial issues.Managed $50M+ warranty support programs onproduct issues.Managed global product support resourceassignments across India, China, U.K., Singapore,Australia and U.S.Developed “Across The Table” alignment with globalproduct support resources and Global CaterpillarDealer Network.Cross-trained service engineers and product supportmanagers.Provided daily reports on commercial issues,presented monthly quality material reports to upper level managers.Managed $5M annual budget to support dealers, customers and new product introduction programsLiaised between customers and internaldepartments to address product related issue