Tim Stedman Email & Phone Number

Atlanta, GA, US

Connecticut, United States

Connecticut, United States

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

• Served as the primary contact with the overall management of the relationship with Large Enterprise Customers. Worked directly with customers to enhance their overall user experience with Workday and ensured Customer.
• Established over 80% of customer base as references for Workday products to prospective customers
• Ensured 100% renewal rate for the customer base assigned
• Coordination and facilitation of the Southeast Regional User Group for Workday Customers.

Norcross, GA

• Served as primary point of contact for Global HRO (HR / Payroll Outsourcing Clients) with revenue in excess of $12M per year. Oversaw assessment and improvement of policies and procedures with HR Business Process.
• Acted as client resource and advisor, making recommendations to improve service delivery processes.
• Drove overall service delivery, including customer satisfaction, quality analytics, and operational performance, resulting in increased client satisfaction and references and expanded scope of services.
• Delivered process improvements, resulting in change requests in excess of $500K and reduction of issues logs and tickets of more than 60%.
• Exceeded financial targets for revenue $700K and gross margin $1.3M for previous fiscal year by identifying and executing key process automation, resulting in change requests (revenue) and resource reduction (cost.
• Managed client through transition from SAP platform to Workday HCM platform, incurring minimal impact to business-as-usual process and leading to process and system simplification.

Alpharetta, GA

• Functioned as primary point of contact for Flexible Spending Account, COBRA, and Direct Bill and Commuter Benefits clients within ADP National Accounts COBRA / FSA Services. Managed relationship of assigned clients.
• Achieved 70% reduction of issue logs by resolving escalated participant and client issues.
• Provided project management services on client-requested projects, including Annual Enrollment, leading to significant improvement (from -40 to 90) of client satisfaction scores.
• Handled efforts of multiple departments within ADP, such as claims processing, implementation, and financial services, ensuring effective and efficient assistance to clients.
• Involved in department-wide initiatives, improving process and procedures within Client Services group.

• Oversaw clients totaling $1.2M in annual revenue. Facilitated conference calls and ensured project and participant issue logs were updated. Worked with client on requested projects and / or service changes. Prepared.
• Managed team consisting of service center, retirement services administration, and financial services, ensuring delivery of ongoing administration.
• Held responsibility for daily administration of NTRC's largest 401(k) account along with profit sharing, and pension plans, guaranteeing plans operated within guidelines of plan document, ERISA, and IRS regulations.
• Achieved 50% reduction of existing issue logs and increased quality in processing by researching and resolving escalated participant issues.
• Guaranteed continuous improvement in efficiency of administration of NTRC's retirement plans by designing and implementing processes, including reconciliation and clearing account review.

Atlanta, GA

• Oversaw clients totaling $1.2M in annual revenue. Facilitated conference calls and ensured project and participant issue logs were updated. Worked with client on requested projects and / or service changes. Prepared.
• Managed team consisting of service center, retirement services administration, and financial services, ensuring delivery of ongoing administration.
• Held responsibility for daily administration of NTRC's largest 401(k) account along with profit sharing, and pension plans, guaranteeing plans operated within guidelines of plan document, ERISA, and IRS regulations.
• Achieved 50% reduction of existing issue logs and increased quality in processing by researching and resolving escalated participant issues.
• Guaranteed continuous improvement in efficiency of administration of NTRC's retirement plans by designing and implementing processes, including reconciliation and clearing account review.