Tim interviews top caliber leaders both in the for-profit and non-profit sectors about what it looks like to care for people, run a fiscally responsible organization, and deal with major tensions and challenges in both business and life.

Chick-fil-A Franchisees must be passionate about the work of serving great food and providing exceptional hospitality in a fast-paced environment. Franchisees spend their time and resources to build the Chick-fil-A brand and continue the incredible legacy that began with our founder, Truett Cathy. We share in Truett’s vision to be a positive influence on the people and communities we serve.

A five-week, exhilarating, online experience, where you will learn to grow a meaningful, profitable presence on the Internet.

The VP of Training & Development is responsible for establishing, maintaining, and synchronizing all systems, processes, and procedures related to initial training, ongoing training, recertification, and leadership development within the Chick-fil-A organization. The purpose of these tasks is to ensure not only that all Chick-fil-A team members have been properly certified, but also that continual evaluation, training, and development opportunities are available and will occur for each individual on a regular basis during their career at Chick-fil-A. The VP of Training & Development is always learning; consequently, in addition to personal annual recertification, a continued awareness of updates and changes in all Chick-fil-A procedures is essential, along with an ability to evaluate, communicate, and implement (or delegate implementation) of any procedural changes.-- Responsible for creating a sustainable and world-class training process at three locations-- Development and implementation of a comprehensive leadership development process -- Ongoing leadership development at all levels of the organization -- Introduction and implementation of powerful leadership development tools including Thomas Kilmann Conflict Mode Instrument, Harvard Manage Mentor, DiSC assessments, StrengthFinders, Leadership 360s, and more. -- Contribution to executive team and overall financial success of the organization (food cost, labor, and overall profitability) -- Innovation of processes and procedures to improve customer satisfaction and increase sales -- Oversight of operations at newest location

Oversaw the organization-wide rebranding and marketing strategy and built a team of creative professionals while serving as the Director of Communications and Brand Strategy.-- Delivered quality results in a fast paced and high demand environment. Tasked with increasing student enrollment and donor giving for 2013. The team spent time researching best practices and spent time with ideal students and possible donors to create a new campus brand and a new fundraising campaign that resulted in record student enrollment and record giving to the school. -- Implemented a cohesive marketing and social media plan for the school. The institution struggled with little to no cohesive marketing or social media engagement before Tim's arrival. Over twelve months the total marketing reach increased 317%, qualified leads increased 39%, and social media engagement grew over 300%. -- Established a communications and design team. Grew the team from one full-time director to five full time team members that included an Art Director, Graphic Designer, Project Manager, and Audio Visual Coordinator. Led the team to receive two Collegiate Advertising Awards for work in 2013.

Developed the vision and needs for Southern Seminary’s web presence while maintaining thousands of online resources. Coached faculty and staff on in proper blog and social media presence. Organized and trained over 50 contributors to the school website during a re-launch. Improved content strategy for website. Through extensive traffic analysis, market research, and consultation the website was full overhauled to radically improve search engine optimization, design aesthetic, and usability for both current and future students. •Consulted with social media manager to establish cohesive marketing and content strategies that led to improved social and web engagement.

Supervised all team members during either morning or night shifts, ensuring that each guest had an outstanding experience at Chick-fil-A.-- Oversaw guest experience and oversaw any guest issues to ensure an outstanding experience that created raving fans. -- Led team members in providing excellent customer service through organization and efficiency. Oversaw the cash handling and followed proper security procedures. -- Engaged team members in conversation and learned to provide feedback and direction when needed.

Oversaw assignments given to designers through a project management portal. -- Communicated daily with individual designers on the creative team to establish clear expectations and goals for projects. -- Refined the project workflow to increase productivity and accomplish goals within given timelines.

Contributed to creating a web-based application called Rainmaker to help non-profits fundraise. -- Consulted on design and user experience for the original project. Spent time with fundraising experts, lobbyists, and CEO’s of non-profits to gather information. -- Assisted with sales consultation within higher education and established contacts with both current and future clients for Rainmaker.

Oversaw the training experience at the Chick-fil-A unit. -- Coached and lead a team of certified trainers through advanced training -- Implemented and organized a clear and cohesive orientation process for new team members, and established a process for ongoing recertification and training for current team members -- Arranged and purchased uniforms for the entire unit