Tim Taylor Email & Phone Number

Seattle, WA, US

Milwaukee, WI, US

• Senior Technical Business Analyst/Project Manager for Zoom Business Texting and Zoom Rooms.
• Part of a 15-person centralized team supporting technology delivery across Home Office and Field, delivering Zoom for Field to ~22,000 users.
• Work strategically across business and engineering functions to understand business needs related to the Zoom Business Texting experience.
• Work with technology experts, product teams, and business partners to develop use cases, requirements, user stories, and business rules and implement solutions for complex challenges.
• Work with Zoom Technical Account Manager to prioritize and understand enhancements to the Zoom Texting product.
• Analyze data to make data-driven decisions, develop and report Zoom for Field program metrics in Power BI.

Seattle, WA, US

• Senior Business Analyst, Deployment Lead, and OCM Lead for the City's Unified Communications transformation, developing Power BI dashboards, working with Microsoft Forms and Power Automate, developing and executing the.
• Senior Business Analyst on the City’s Windows 10 Transformation project, developing Executive Dashboards for project status and application readiness reporting in Power BI
• Worked with Power BI to visualize and connect data from a variety of sources for multiple projects, including a Windows Server 2008 upgrade and an Active Directory migration
• Participated in Seattle IT’s Process Improvement Cohort and facilitated Quick Wins process improvement engagements that followed an 8-step problem-solving process using Lean principles.
• Developed current state process flows for the Seattle Department of Transportation’s Right Of Way Acquisition group, and future state process flows for the Law Enforcement Assisted Diversion Dynamics 365 Database project
• Participated in Seattle IT Mentorship cohort as a mentor

Seattle, WA, US

• Performed both Project Management and Business Analysis on a Microsoft Dynamics CRM project for the Mayor’s Office and City Council. The Correspondence and Contact Management project addressed the needs to automate and.
• Developed training documentation, ensured the test environment was prepared, and facilitated User Acceptance Testing for the Correspondence and Contact Management project.

Seattle, Washington, US

Responsible for customer-facing aspects of King County’s $18.5M multi-year Unified Communications project, including customer relationships, device deployments, issue and customer service escalations, service adoption, communications, and training.Managed the deployment team updating over 11,000 phones and phone lines in King County at more than 150.

Seattle, Washington, US

Member of a small team providing training for all 12,000+ King County staff in the use of Microsoft Lync, which is replacing all legacy voice communications systems in the county, some over 25 years old, with a single modern Unified Communications system. Liaison between the project team and the business units in the areas of communication and training.

Applied Customer Development and Lean Startup methodologies to offer business process and technology solution consulting and coaching services to small businesses. Service offerings promoted process efficiencies to position small companies and teams to exploit opportunity, and were grounded in Lean thinking, Agile practices, Business Analysis, and a.

Seattle, WA, US

I am a volunteer team member for Team WIKISPEED. We are changing the world one 100 MPG car at a time. We build super efficient, lightweight, safe, fast, beautiful and affordable automobiles in an effort to change the world. I'm part of a distributed and collaborative team that uses Agile/Lean/Scrum methodologies to achieve amazing velocity, flexibility and.

Toronto, ON, CA

Assist chapter officers with maintenance of Seattle IIBA chapter membership database and communications with members. Participate in information sharing and professional development in areas such as Agile techniques, business rules, and requirements elicitation techniques with other members of the local Business Analyst community. Worked with members of.

Round Rock, Texas, US

I started at Dell as a Test Technician on the Build To Order (BTO) software team, which is responsible for the installation of software on computer systems in the factories, and moved steadily up the ranks through: * Optiplex Factory Install Validation (Software Test) Lead Technician* Optiplex FIV Engineer (testing the software deployed on computers in.

Salt Lake City, Utah, US

Maintain, upgrade, and deploy technical resources for the school, which operates as a nonprofit. Plan strategy and set priorities for those resources, which include Windows servers and clients, video surveillance/security system, wireless network, and associated infrastructure. Document resources and processes to serve as references for future committee.

Supervised 40-60 call center technicians in support of Sears’ nationwide personal computer warranty and extended warranty services. Managed staff and telephony infrastructure to meet service level goals. Gathered and reported metrics to call center director. Handled supervisor calls and escalations of technical and customer service issues. Provided.

Randolph AFB, TX, US

Performed testing, fault isolation, repair, software updates, and scheduled maintenance of aircraft radar receiving and jamming systems.8 years as a Non-Commissioned Officer responsible for supervising other technicians.