Tim Taylor Email & Phone Number

Seattle, Wa, Us

Milwaukee, Wi, Us

Senior Technical Business Analyst/Project Manager for Zoom Business Texting and Zoom Rooms.• Part of a 15-person centralized team supporting technology delivery across Home Office and Field, delivering Zoom for Field to ~22,000 users.• Work strategically across business and engineering functions to understand business needs related to the Zoom Business Texting experience.• Work with technology experts, product teams, and business partners to develop use cases, requirements, user stories, and business rules and implement solutions for complex challenges.• Work with Zoom Technical Account Manager to prioritize and understand enhancements to the Zoom Texting product.• Analyze data to make data-driven decisions, develop and report Zoom for Field program metrics in Power BI.• Conduct gap analysis and recommend solutions to improve user experience.

Seattle, Wa, Us

• Senior Business Analyst, Deployment Lead, and OCM Lead for the City's Unified Communications transformation, developing Power BI dashboards, working with Microsoft Forms and Power Automate, developing and executing the migration schedule for some 11,000 phone lines from the legacy Avaya to the new Cisco Webex communications solution• Senior Business Analyst on the City’s Windows 10 Transformation project, developing Executive Dashboards for project status and application readiness reporting in Power BI• Worked with Power BI to visualize and connect data from a variety of sources for multiple projects, including a Windows Server 2008 upgrade and an Active Directory migration• Participated in Seattle IT’s Process Improvement Cohort and facilitated Quick Wins process improvement engagements that followed an 8-step problem-solving process using Lean principles.• Developed current state process flows for the Seattle Department of Transportation’s Right Of Way Acquisition group, and future state process flows for the Law Enforcement Assisted Diversion Dynamics 365 Database project• Participated in Seattle IT Mentorship cohort as a mentor• Collaborated with other Senior Business Analysts to develop a new Business Requirements Document (BRD) template for Seattle IT

Seattle, Wa, Us

• Performed both Project Management and Business Analysis on a Microsoft Dynamics CRM project for the Mayor’s Office and City Council. The Correspondence and Contact Management project addressed the needs to automate and improve the business processes used to interact with the residents of Seattle.• Developed training documentation, ensured the test environment was prepared, and facilitated User Acceptance Testing for the Correspondence and Contact Management project.

Seattle, Washington, Us

Responsible for customer-facing aspects of King County’s $18.5M multi-year Unified Communications project, including customer relationships, device deployments, issue and customer service escalations, service adoption, communications, and training.Managed the deployment team updating over 11,000 phones and phone lines in King County at more than 150 discrete facilities from multiple decades-old legacy voice communications systems to a modern Unified Communications solution based on Microsoft Skype for Business (previously known as Lync).Worked with customers and end users, defining specific needs related to the operational use of voice and communication services, and ensuring that deployed solutions align to those user needs and that users understand how the solution supports their objectives.Directed and guided the analysis and identification of customer communication needs, and recommended appropriate Unified Communication solutions to meet business needs. Determined and recommended products, customization, and changes in software, hardware or other IT products.Assessed problems or conflicts associated with differences between end-user requirements and solution functionality, and solved such problems by presenting options for alternate solutions and operational changes or scenarios that support business functions.Managed and developed IT staff – project managers, trainers, a project administrator, and part-time deployment assistants – overseeing solution deployment activities for Unified Communication tools.Managed critical and high profile technical and customer service issue escalations to resolution.

Seattle, Washington, Us

Member of a small team providing training for all 12,000+ King County staff in the use of Microsoft Lync, which is replacing all legacy voice communications systems in the county, some over 25 years old, with a single modern Unified Communications system. Liaison between the project team and the business units in the areas of communication and training relevant to the Microsoft Lync hardware and software deployments.

Applied Customer Development and Lean Startup methodologies to offer business process and technology solution consulting and coaching services to small businesses. Service offerings promoted process efficiencies to position small companies and teams to exploit opportunity, and were grounded in Lean thinking, Agile practices, Business Analysis, and a variety of scientific disciplines.

Seattle, Wa, Us

I am a volunteer team member for Team WIKISPEED. We are changing the world one 100 MPG car at a time. We build super efficient, lightweight, safe, fast, beautiful and affordable automobiles in an effort to change the world. I'm part of a distributed and collaborative team that uses Agile/Lean/Scrum methodologies to achieve amazing velocity, flexibility and morale to solve global issues. Check us out at http://www.WIKISPEED.com!

Toronto, On, Ca

Assist chapter officers with maintenance of Seattle IIBA chapter membership database and communications with members. Participate in information sharing and professional development in areas such as Agile techniques, business rules, and requirements elicitation techniques with other members of the local Business Analyst community. Worked with members of the Seattle IIBA chapter on the planning committee during the initial phases of planning for the chapter's first area-wide Business Analyst Development Day (WABADD - pronounced "Way Bad"!).

Round Rock, Texas, Us

I started at Dell as a Test Technician on the Build To Order (BTO) software team, which is responsible for the installation of software on computer systems in the factories, and moved steadily up the ranks through: * Optiplex Factory Install Validation (Software Test) Lead Technician* Optiplex FIV Engineer (testing the software deployed on computers in production as well as the software environment and Python scripts used to install them)* Test Engineering Lead for the 32-bit Manufacturing Software Download Migration effort (a massive project that converted Dell's 16-bit software installation environment to a 32-bit environment running on Linux and WinPE)* general BTO Software Solutions Engineer, and finally * BTO Logistics Lead (essentially a Business Analyst, gathering requirements, assisting with design, validating, and implementing network, storage, and applications resources in support of development, test, and deployment of software images).In my time at Dell I performed some light software development and heavy software testing in a Windows environment, performed Project Management functions, and at one time or another at least a small piece of every role associated with software and product development and operations. I worked closely with partners in Global Operations, IT, Product Group, System Test, Ops Cell, Manufacturing, ODMs, and software vendors, and took advantage of that exposure to learn all I could about hardware, software, and manufacturing.Selected accomplishment:First to recognize the magnitude of an impending catastrophic capacity shortfall in the worldwide content server infrastructure. While providing regular status updates to senior management, assembled and led a global cross-functional team through analysis and evaluation of options for a complete solution. Prevented a global factory shutdown, avoided the loss of hundreds of millions of dollars and allowed the company to meet its production goals for the year.

Salt Lake City, Utah, Us

Maintain, upgrade, and deploy technical resources for the school, which operates as a nonprofit. Plan strategy and set priorities for those resources, which include Windows servers and clients, video surveillance/security system, wireless network, and associated infrastructure. Document resources and processes to serve as references for future committee members. Acquire new resources such as hardware and software through corporate or personal donations whenever possible to ensure minimal or no impact to the school's operating budget. Recent projects included an inventory of all clients and servers with a Belarc Advisor profile generated for each, and a rebuild of the local domain from scratch in conjunction with deployment of new Windows 2003 servers to the environment, including a dedicated Exchange Server.

Supervised 40-60 call center technicians in support of Sears’ nationwide personal computer warranty and extended warranty services. Managed staff and telephony infrastructure to meet service level goals. Gathered and reported metrics to call center director. Handled supervisor calls and escalations of technical and customer service issues. Provided exceptional support to end users and field service technicians using communication styles relevant to each customer.

Randolph Afb, Tx, Us

Performed testing, fault isolation, repair, software updates, and scheduled maintenance of aircraft radar receiving and jamming systems.8 years as a Non-Commissioned Officer responsible for supervising other technicians.