Tim T. Email & Phone Number

An experienced research practitioner and shaper, with a proven track record of setting up and managing research functions for multinational organisations, including designing and delivering scalable ‘voice of the customer’ / CX programmes and bespoke go-to-market solutions to improve business performance and customer satisfaction. Key strengths include: building technical and professional team capabilities from scratch in areas of research, insight generation and intelligence for integration into everyday business; contributing to product development, analysis and interpretation of insights to enable informed decisions across the customer journey; identifying market opportunities from detailed market analysis, including application of frameworks to better understand macro environments as well as internal analysis of competitors; and delivering ad-hoc tailored research using a blend of mixed qualitative and quantitative research methods to support business strategy.I have a track record across:* Complex project management* Solutions that blend quantitative and qualitative research methods* Building reporting structures including digital e.g. dashboards* Data analysis using technical research tools e.g Q, Qualtrics, Excel, Power BI* Strategic research and identification of new revenue opportunities * Building research and insight functions from scratch* Managing effective teams* Winning new business* Set-up and implementation of new research/intelligence capabilities/teams* Set-up and implementation of VOC solutions e.g. Collinson, Combined Insurance, EDFI consider myself a strong people person with an effective collaborative approach and style of working which has served me well with the successful delivery of numerous complex projects for brands such as EDF, Ageas, Vhi International, Renault UK, Lush, British Airways, Yell.I’m contactable on timthirlway@icloud.com and 07715118176.Key skills:Project management | Quantitative research | Qualitative research | Data analysis | Voice of customer | People management | Leadership | Market Intelligence | Competitor Analysis | Report writing | Proposal writing | Qualtrics | KeyPoint | CVENT | Smart Survey | Power BI | Q | Facilitation | Strategy | Product management | Product development | BI Dashboards | Budget control | Business development | Managing teams | Building functions | Insurance | Automotive | Healthcare | Travel | Banking

Listed skills include Marketing Strategy, Lead Generation, Mystery Shopping, Marketing Research, and 33 others.