Tim Thurber Email & Phone Number

Atlanta Metropolitan Area

Stratix is the largest U.S. pure-play managed mobile service provider, a trusted, long-term advisor for leading Fortune 500 brands – many of whom have been with us since the beginning. For over 38 years, we’ve built that trust by delivering consistency – staying ahead of the market, evolving our services and pushing the limits to exceed expectations. We’re enterprise mobility specialists collectively dedicated to guaranteeing nonstop mobility for our clients by ensuring they have the right technology, tools and support programs in place to keep ahead of the competition. We know what works, what doesn’t, and constantly evolve to adapt to what’s possible. We take the time to learn the unique business processes of each client in order to support business critical enterprise mobility programs that transform their mobile support and exceed end-user expectations.

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Atlanta Metropolitan Area

• Project Lifecycle Management, initiation to closing, while implementing client-facing managed mobility solutions• Conduct internal and external kick-off meetings, documenting requirements, tracking progress through project plan and RAID documentation• Conduct internal and external progress meetings• Risk and Issue Planning, Tracking, and Mitigation• Scope Management and Change Control• Manage communications between internal and external stakeholders• Manage internal and external expectations throughout project

Greater Atlanta Area

Coached and nurtured Deployment Project Managers weekly to ensure implementation methodology consistency, track project milestone progress, monitor kpi performance, and mitigate potential risks. Onboarded new client projects from a scoping, resourcing, and timeline perspective to ensure quick time to value for clients. Provided coaching to Project Managers on how to best communicate with clients. Forecasted resource needs for future projects based on sales pipeline opportunity ratings. Worked with Product Division to drive visibility of customer bugs, features, and enhancements to maximize customer value and satisfaction. Developed, communicated, and promoted process improvements across the Client Division to improve efficiency, close existing communication gaps, and improve quality. RouteMatch Software brings innovative passenger transportation technologies that help more than 600 transit agencies transform rider experiences and manage operational costs. Our goal is to make taking transit more convenient and accessible to all riders so they can get to work, medical appointments, school, or wherever life takes them- on time and safely. This is done through our scalable intelligent transportation systems (ITS) platform for fixed route and demand response operations.

Greater Atlanta Area

Managed all aspects of client onboarding/implementations to ensure on-time, on-budget and high customer value deployments. Served as the day-to-day leader and main point of contact for clients driving business workflow improvements, solving complex problems, and nurturing to increase value, adoption and expansion. Involved in software testing before and during implementation. Interacted directly with RouteMatch software development to guide product roadmap and client delivery timelines. Worked extensively with Sales team responding to RFP's, RFI's, and presented technical demos to potential customers. Product Manager/Product Owner for new application development within MotionLink. Coached and transitioned development team familiar with Waterfall methodology to Agile Scrum. Developed, managed, and executed against product roadmap that aligned with corporate vision. Led all scrum ceremonies including backlog grooming, planning, daily scrum, sprint review, and sprint retrospective.MotionLink provides powerful SaaS technology solutions to help you tackle the day to day and long term challenges of managing your mobile assets and employees. We are experts in mobile resource management and provide full turnkey technology solutions that include enterprise level software coupled with both asset tracking hardware and employee mobile data devices.

Greater Atlanta Area

2012-2014Project Manager/Account Manager for Digital Media Software Installations covering multiple verticals including theatres, stadiums & arenas, quick service restaurants, universities, and theme parks. Provided basic to expert level user training sessions on digital media software suite and supporting utilities. Streamlined cross team communications to ensure on time and high customer value deployments.Account Manager for 2 of the top five theatre chains in the United States. Provided bi-weekly status updates to executive sponsors. Developed, managed, and provided status updates on software rollout plan for 230+ sites. Documented client requests and discussed priority internally with Product Management. Led training sessions during software rollout. Explored opportunities with clients to drive expansion and potential upsells. Assisted with aligning proper process and procedure throughout the operations and support departments. Performed software testing and validation across multiple product lines.Allure Global Solutions provides digital signage, point-of-sale and consumer engagement solutions, in the form of products and services, to a variety of entertainment and retail markets including theaters, restaurants, stadiums, arenas, convention centers, theme parks and cultural attractions. The company’s visual communication and retail transaction solutions connect brands and products with consumers at points of influence and purchase in retail environments with intelligent solutions that integrate analytics, exceptional creative, software, and hardware with business applications to deliver engaging data-driven experiences and achieve desired outcomes.

Greater Atlanta Area

Product Manager of Digital Media product line. Role included Product Management, Project Management (Agile), Training, Implementation, Support, and Business Analyst duties. Surveyed market for trends in digital media software direction. Performed customer interviews (internal & external) to obtain user experience feedback to help guide product roadmap for future releases. Developed and executed against product roadmap. Led estimation, planning, and defect triage sessions. Created burn down charts for releases. Managed software rollout process to client base.

Greater Atlanta Area

Managed Level III Support team and day to day operations. Served as a Level IV escalation path to resolve difficult, critical, and/or sensitive issues. Reported metrics to key executives on performance and trends. Worked with Development Manager to facilitate positive working environment between Development and Support teams.

Greater Atlanta Area

Worked with top 5 theatre chain client to gather requirements for enterprise inventory application under development. Led meetings with development for estimation and planning of inventory software. Developed training curriculum for alpha and beta sites and led all training sessions.

Greater Atlanta Area

Served as team lead for Technical Services - Support department. Provided Level III enterprise application support to a US top 5 theatre chain and multiple high profile digital media clients. Responsible for onboarding and coaching new team members. Attended internal and external meetings as the main voice of the Allure Support organization. Created, documented, and refined support processes and procedures for knowledge base use. Assisted in os image creation, quality testing, and implementation for enterprise software at 550+ site rollout.

Greater Atlanta Area

EPO admin for Anti-Virus software rollout across corporation. Led MS Patch assessment meetings to determine corporate vulnerabilities and assign priority. Reviewed and updated information security process and best practices documentation. Managed the SMC (Security Monitoring Center) and testing of MS patches for approval of corporate rollout. Installed, configured, and maintained workstations/servers in the SMC.

Bba, Computer Information Systems

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Digital Arts - Computer Science